West Virginia › Kanawha County › Glasgow

Glasgow Hills of Journey

120 Melrose Drive, Box 350, Glasgow, WV 25086

CCN 515118 · For-profit, corporation · 112 certified beds · chain Journey Healthcare

Overall★★★★★

Health inspection★★★★★

Staffing★★★★★

Quality measures★★★★★

Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.

Certified for 112 beds, Glasgow Hills of Journey serves Glasgow in Kanawha County, West Virginia and has taken Medicare and Medicaid residents since 1992.

CMS gives it 2 of 5 stars overall, below the West Virginia median of 3; the health inspection rating is 1, staffing 1 and quality measures 5.

Inspectors recorded 94 health deficiencies across the three most recent survey cycles (16, 31, 47 by cycle, most recent first), 5 of them at the actual-harm or immediate-jeopardy level. That is 83.9 per 100 beds, more than the state median of 47.3.

CMS lists 1 penalty in the period covered: fines totalling $72K.

Reported nurse staffing is 3.2 hours per resident per day (0.7 RN), close to the West Virginia median of 3.5; nursing staff turnover is 69.1%.

94health deficiencies, 3 survey cycles5 at actual harm or worse

$72Kfines listed by CMS1 penalty in period

3.2nurse hours per resident per daystate median 3.5

93%occupancy (residents ÷ beds)104 residents a day

Compared with county, state and nation

Measure	This facility	Kanawha Co. median	West Virginia median	US average
Overall star rating	2	3	3	3.0
Health citations, 3 cycles	94	56	38	28.7
Citations per 100 beds	83.9	77.5	47.3	26.8
Total nurse hours per resident day	3.2	3.5	3.5	3.9
RN hours per resident day	0.7	0.7	0.7	0.7
Nursing staff turnover	69.1%	51.4%	43.2%	45.8%
Fines listed	$72,444	$12,831	$8,021	—

County and state figures are medians across facilities (11 in the county, 123 in the state); the US column is the CMS national average where CMS publishes one.

Citations by survey cycle

Cycle 1 (latest)16

Cycle 231

Cycle 347

Dark bar: this facility. Grey bar: West Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 30 Jun 2025, 12 Dec 2023.

Severity mix: K ×1 G ×4 D ×46 E ×40 F ×3

Health deficiencies

Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.

Scope and severity letters (A–L)

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

Potential for minimal harm

Survey date	Tag	What the tag requires	Severity	Type	Corrected
12 May 2026	F0836	Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.	E	Complaint investigation	2 Jun 2026
12 May 2026	F0585	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.	D	Complaint investigation	2 Jun 2026
12 May 2026	F0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.	D	Complaint investigation	2 Jun 2026
30 Jun 2025	F0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals.	E	Standard survey	16 Jul 2025
30 Jun 2025	F0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.	E	Standard survey	16 Jul 2025
30 Jun 2025	F0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.	E	Standard survey	16 Jul 2025
30 Jun 2025	F0550	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.	D	Standard survey	16 Jul 2025
30 Jun 2025	F0582	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.	D	Standard survey	16 Jul 2025
30 Jun 2025	F0584	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.	D	Standard survey	16 Jul 2025
30 Jun 2025	F0641	Ensure each resident receives an accurate assessment.	D	Standard survey	16 Jul 2025
30 Jun 2025	F0644	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.	D	Standard survey	16 Jul 2025
30 Jun 2025	F0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.	D	Standard survey	16 Jul 2025
30 Jun 2025	F0657	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.	D	Standard survey	16 Jul 2025
30 Jun 2025	F0677	Provide care and assistance to perform activities of daily living for any resident who is unable.	D	Standard survey	16 Jul 2025
30 Jun 2025	F0695	Provide safe and appropriate respiratory care for a resident when needed.	D	Standard survey	16 Jul 2025
30 Jun 2025	F0880	Provide and implement an infection prevention and control program.	D	Standard survey	16 Jul 2025
22 May 2025	F0605	Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.	E	Complaint investigation	20 Feb 2025
22 May 2025	F0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.	E	Complaint investigation	17 Jun 2025
22 May 2025	F0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals.	E	Complaint investigation	17 Jun 2025
22 May 2025	F0584	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.	D	Complaint investigation	17 Jun 2025
22 May 2025	F0600	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.	D	Complaint investigation	13 May 2025
22 May 2025	F0609	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.	D	Complaint investigation	17 Jun 2025
22 May 2025	F0610	Respond appropriately to all alleged violations.	D	Complaint investigation	17 Jun 2025
22 May 2025	F0698	Provide safe, appropriate dialysis care/services for a resident who requires such services.	D	Complaint investigation	17 Jun 2025
22 May 2025	F0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.	D	Complaint investigation	17 Jun 2025
29 Apr 2024	F0577	Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.	E	Complaint investigation	18 Jun 2024
29 Apr 2024	F0600	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.	E	Complaint investigation	18 Jun 2024
29 Apr 2024	F0609	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.	E	Complaint investigation	18 Jun 2024
29 Apr 2024	F0675	Honor each resident's preferences, choices, values and beliefs.	E	Complaint investigation	18 Jun 2024
29 Apr 2024	F0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals.	E	Complaint investigation	18 Jun 2024
29 Apr 2024	F0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.	E	Complaint investigation	18 Jun 2024
29 Apr 2024	F0732	Post nurse staffing information every day.	E	Complaint investigation	18 Jun 2024
29 Apr 2024	F0921	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.	E	Complaint investigation	18 Jun 2024
29 Apr 2024	F0561	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.	D	Complaint investigation	18 Jun 2024
29 Apr 2024	F0606	Not hire anyone with a finding of abuse, neglect, exploitation, or theft.	D	Complaint investigation	18 Jun 2024
29 Apr 2024	F0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.	D	Complaint investigation	18 Jun 2024
15 Feb 2024	F0584	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.	E	Complaint investigation	27 Feb 2024
15 Feb 2024	F0676	Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.	E	Complaint investigation	27 Feb 2024
12 Dec 2023	F0868	Have the Quality Assessment and Assurance group have the required members and meet at least quarterly	F	Standard survey	16 Jan 2024
12 Dec 2023	F0880	Provide and implement an infection prevention and control program.	F	Standard survey	16 Jan 2024
12 Dec 2023	F0580	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.	E	Standard survey	16 Jan 2024
12 Dec 2023	F0607	Develop and implement policies and procedures to prevent abuse, neglect, and theft.	E	Standard survey	16 Jan 2024
12 Dec 2023	F0609	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.	E	Standard survey	16 Jan 2024
12 Dec 2023	F0657	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.	E	Standard survey	16 Jan 2024
12 Dec 2023	F0679	Provide activities to meet all resident's needs.	E	Standard survey	16 Jan 2024
12 Dec 2023	F0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals.	E	Standard survey	16 Jan 2024
12 Dec 2023	F0730	Observe each nurse aide's job performance and give regular training.	E	Standard survey	16 Jan 2024
12 Dec 2023	F0756	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.	E	Standard survey	16 Jan 2024
12 Dec 2023	F0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.	E	Standard survey	16 Jan 2024
12 Dec 2023	F0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.	E	Standard survey	16 Jan 2024
12 Dec 2023	F0550	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.	D	Standard survey	16 Jan 2024
12 Dec 2023	F0558	Reasonably accommodate the needs and preferences of each resident.	D	Standard survey	16 Jan 2024
12 Dec 2023	F0625	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.	D	Standard survey	16 Jan 2024
12 Dec 2023	F0644	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.	D	Standard survey	16 Jan 2024
12 Dec 2023	F0645	PASARR screening for Mental disorders or Intellectual Disabilities	D	Standard survey	27 Feb 2024
12 Dec 2023	F0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.	D	Complaint investigation	16 Jan 2024
12 Dec 2023	F0692	Provide enough food/fluids to maintain a resident's health.	D	Standard survey	16 Jan 2024
12 Dec 2023	F0745	Provide medically-related social services to help each resident achieve the highest possible quality of life.	D	Standard survey	16 Jan 2024
12 Dec 2023	F0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.	D	Standard survey	16 Jan 2024
12 Dec 2023	F0887	Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.	D	Standard survey	16 Jan 2024
12 Dec 2023	F0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.	K	Complaint investigation	24 Feb 2024
12 Dec 2023	F0600	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.	G	Complaint investigation	16 Jan 2024
12 Dec 2023	F0585	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.	E	Complaint investigation	16 Jan 2024
12 Dec 2023	F0584	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.	D	Complaint investigation	19 Feb 2024
19 Sep 2023	F0880	Provide and implement an infection prevention and control program.	F	Complaint investigation	11 Oct 2023
19 Sep 2023	F0755	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.	E	Complaint investigation	11 Oct 2023
19 Sep 2023	F0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.	E	Complaint investigation	11 Oct 2023
19 Sep 2023	F0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.	E	Complaint investigation	11 Oct 2023
19 Sep 2023	F0921	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.	E	Complaint investigation	11 Oct 2023
19 Sep 2023	F0655	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted	D	Complaint investigation	11 Oct 2023
19 Sep 2023	F0656	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.	D	Complaint investigation	11 Oct 2023
16 Nov 2022	F0697	Provide safe, appropriate pain management for a resident who requires such services.	G	Standard survey	19 Dec 2022
16 Nov 2022	F0740	Ensure each resident must receive and the facility must provide necessary behavioral health care and services.	G	Standard survey	19 Dec 2022
16 Nov 2022	F0791	Provide or obtain dental services for each resident.	G	Standard survey	19 Dec 2022
16 Nov 2022	F0584	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.	E	Standard survey	19 Dec 2022
16 Nov 2022	F0623	Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.	E	Standard survey	19 Dec 2022
16 Nov 2022	F0689	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.	E	Standard survey	19 Dec 2022
16 Nov 2022	F0800	Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.	E	Standard survey	19 Dec 2022
16 Nov 2022	F0804	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.	E	Standard survey	19 Dec 2022
16 Nov 2022	F0812	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.	E	Standard survey	19 Dec 2022
16 Nov 2022	F0842	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.	E	Standard survey	19 Dec 2022
16 Nov 2022	F0883	Develop and implement policies and procedures for flu and pneumonia vaccinations.	E	Standard survey	19 Dec 2022
16 Nov 2022	F0558	Reasonably accommodate the needs and preferences of each resident.	D	Standard survey	19 Dec 2022
16 Nov 2022	F0561	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.	D	Standard survey	19 Dec 2022
16 Nov 2022	F0625	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.	D	Standard survey	19 Dec 2022
16 Nov 2022	F0641	Ensure each resident receives an accurate assessment.	D	Standard survey	19 Dec 2022
16 Nov 2022	F0657	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.	D	Standard survey	19 Dec 2022
16 Nov 2022	F0661	Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.	D	Standard survey	19 Dec 2022
16 Nov 2022	F0677	Provide care and assistance to perform activities of daily living for any resident who is unable.	D	Standard survey	19 Dec 2022
16 Nov 2022	F0684	Provide appropriate treatment and care according to orders, resident’s preferences and goals.	D	Standard survey	19 Dec 2022
16 Nov 2022	F0690	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.	D	Standard survey	19 Dec 2022
16 Nov 2022	F0692	Provide enough food/fluids to maintain a resident's health.	D	Standard survey	19 Dec 2022
16 Nov 2022	F0761	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.	D	Standard survey	19 Dec 2022
16 Nov 2022	F0849	Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.	D	Standard survey	19 Dec 2022

Penalties

Date	Type	Amount	Detail
12 Dec 2023	Fine	$72,444

Staffing

Total nursing3.16 h

Nurse aides1.88 h

LPN0.6 h

RN0.68 h

Weekend total2.88 h

Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the West Virginia average. Turnover: nursing staff 69.1%, RNs 69.0%; 0 administrators left in the reporting year.

Quality measures

Measure	Residents	This facility	West Virginia median	US median
Percentage of long-stay residents whose need for help with daily activities has increased	Long Stay	7.1%	14.2%	12.6%
Percentage of long-stay residents with a catheter inserted and left in their bladder	Long Stay	0.0%	0.0%	0.3%
Percentage of long-stay residents with a urinary tract infection	Long Stay	0.0%	1.0%	0.9%
Percentage of long-stay residents experiencing one or more falls with major injury	Long Stay	2.9%	4.4%	2.8%
Percentage of short-stay residents who newly received an antipsychotic medication	Short Stay	0.0%	0.7%	1.0%
Percentage of long-stay residents whose ability to walk independently worsened	Long Stay	4.9%	15.1%	12.5%
Percentage of long-stay residents with pressure ulcers	Long Stay	2.0%	3.6%	4.2%
Percentage of long-stay residents who received an antipsychotic medication	Long Stay	7.2%	10.9%	13.4%

Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.

Ownership

Ownership type: for-profit, corporation. Legal business name: Glasgow Hills Of Journey Llc. Chain: Journey Healthcare (32 facilities).

Organisation	Role in the CMS record	Interest	Since
Journey Cz of Wv LLC	5% or greater direct ownership interest	100%	09/01/2024
Journey Cz Wv Healthcare Holdings LLC	5% or greater indirect ownership interest	100%	09/01/2024
Gph Glasgow LLC	5% or greater security interest	NOT APPLICABLE	09/01/2024
Journey Cz Management LLC	Operational/managerial control	NOT APPLICABLE	09/01/2024
Beverly Enterprises LLC	Adp of the snf	NOT APPLICABLE	08/01/2024
Drumm Intermediary Sub Co LLC	Adp of the snf	NOT APPLICABLE	08/01/2024
Drumm Merger Co	Adp of the snf	NOT APPLICABLE	08/01/2024
Drumm Merger Co Sub LLC	Adp of the snf	NOT APPLICABLE	08/01/2024
Fillmore Strategic Investors LLC	Adp of the snf	NOT APPLICABLE	08/01/2024
Geary Property Holdings LLC	Adp of the snf	NOT APPLICABLE	08/01/2024
Gph Glasgow LLC	Adp of the snf	NOT APPLICABLE	09/01/2024
Journey Cz Management LLC	Adp of the snf	NOT APPLICABLE	09/01/2024
Pearl Senior Care, LLC.	Adp of the snf	NOT APPLICABLE	08/01/2024
Washington State Investment Board	Adp of the snf	NOT APPLICABLE	08/01/2024

Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.

Other nursing homes in Kanawha County

Facility	City	Beds	Overall	Health	Staffing	Citations	Per 100 beds	Fines	Last survey
Thomas Hospitals Skilled Nursing Unit	Charleston	29	5	5	5	14	48.3	—	31 Jul 2025
Arthur B Hodges Center, The	Charleston	20	4	5	5	16	80.0	—	4 Jun 2025
Charleston Healthcare Center	Charleston	150	3	2	3	71	47.3	$13K	2 Apr 2026
Complete Care At Oak Ridge LLC	Charleston	74	3	3	2	37	50.0	$16K	5 Jun 2025
Meadowbrook Acres	Charleston	60	3	3	3	56	93.3	—	6 Nov 2025
Riverside Valley of Journey	Saint Albans	90	3	3	2	40	44.4	—	18 Dec 2025
Dunbar Center	Dunbar	120	2	1	1	93	77.5	$59K	2 Jul 2026
Valley Center	South Charleston	130	2	2	2	47	36.2	—	8 Apr 2026

All 11 facilities in Kanawha County

Questions and answers

How many deficiencies has Glasgow Hills of Journey been cited for?

94 health deficiencies across the three most recent survey cycles, 5 at the actual-harm or immediate-jeopardy level. The West Virginia median is 38 per facility.

Has Glasgow Hills of Journey been fined?

Yes. CMS lists fines totalling $72K in the period covered.

How does staffing at Glasgow Hills of Journey compare?

Reported total nurse staffing is 3.2 hours per resident per day against a West Virginia median of 3.5 and a national average of 3.9.

Who operates Glasgow Hills of Journey?

It is part of the Journey Healthcare chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Journey Cz of Wv LLC, Journey Cz Wv Healthcare Holdings LLC and Journey Cz Management LLC. Individual owners and managers are not listed on this site.

When was Glasgow Hills of Journey last inspected?

The most recent survey or investigation in the CMS record is dated 12 May 2026; the most recent standard health survey was 30 Jun 2025.

Where does this data come from?

All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.

Provenance

Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.