West Virginia › Kanawha County › Charleston
Complete Care At Oak Ridge LLC
1000 Association Drive, Charleston, WV 25311
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Complete Care At Oak Ridge LLC is a For-profit, corporation nursing home in Charleston, West Virginia, certified for 74 beds and caring for about 71 residents a day.
CMS gives it 3 of 5 stars overall, equal to the West Virginia median; the health inspection rating is 3, staffing 2 and quality measures 3.
Inspectors recorded 37 health deficiencies across the three most recent survey cycles (10, 23, 4 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 50.0 per 100 beds, about the same as the state median of 47.3.
CMS lists 1 penalty in the period covered: fines totalling $16K.
Reported nurse staffing is 3.6 hours per resident per day (0.7 RN), close to the West Virginia median of 3.5; nursing staff turnover is 51.4%.
Compared with county, state and nation
| Measure | This facility | Kanawha Co. median | West Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 37 | 56 | 38 | 28.7 |
| Citations per 100 beds | 50.0 | 77.5 | 47.3 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.5 | 3.5 | 3.9 |
| RN hours per resident day | 0.7 | 0.7 | 0.7 | 0.7 |
| Nursing staff turnover | 51.4% | 51.4% | 43.2% | 45.8% |
| Fines listed | $16,039 | $12,831 | $8,021 | — |
County and state figures are medians across facilities (11 in the county, 123 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: West Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 5 Jun 2025, 25 Jul 2024.
Severity mix: G ×1 D ×17 E ×16 F ×1 C ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 5 Jun 2025 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | E | Standard survey | 21 Jun 2025 |
| 5 Jun 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Standard survey | 21 Jun 2025 |
| 5 Jun 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 21 Jun 2025 |
| 5 Jun 2025 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 21 Jun 2025 |
| 5 Jun 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 21 Jun 2025 |
| 5 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 21 Jun 2025 |
| 5 Jun 2025 | F0807 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | D | Standard survey | 21 Jun 2025 |
| 5 Jun 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 21 Jun 2025 |
| 5 Jun 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 21 Jun 2025 |
| 5 Jun 2025 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | C | Standard survey | 21 Jun 2025 |
| 25 Jul 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | G | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | E | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 4 Sep 2024 |
| 25 Jul 2024 | F0732 | Post nurse staffing information every day. | C | Standard survey | 4 Sep 2024 |
| 15 Feb 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 15 Mar 2023 |
| 15 Feb 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 15 Mar 2023 |
| 15 Feb 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 15 Mar 2023 |
| 15 Feb 2023 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Standard survey | 15 Mar 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 25 Jul 2024 | Fine | $16,039 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the West Virginia average. Turnover: nursing staff 51.4%, RNs 58.8%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | West Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 9.7% | 14.2% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.7% | 4.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.3% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 18.1% | 15.1% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.6% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.4% | 10.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Chain: Complete Care (85 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pc Wv Opcos LLC | 5% or greater direct ownership interest | 100% | 06/01/2021 |
| Pc Wta Opco Holdco LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 05/01/2021 |
| Welltower Inc | 5% or greater security interest | NOT APPLICABLE | 07/30/2021 |
| Oak Ridge Realty, LLC | Adp of the snf | NOT APPLICABLE | 07/30/2021 |
| Pc Wta Acquisition LLC | Adp of the snf | NOT APPLICABLE | 06/01/2021 |
| Pc Wta Multi-State LLC | Adp of the snf | NOT APPLICABLE | 06/01/2021 |
| Peace Capital Holdings LLC | Adp of the snf | NOT APPLICABLE | 06/01/2021 |
| Welltower Inc | Adp of the snf | NOT APPLICABLE | 07/30/2021 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Kanawha County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Thomas Hospitals Skilled Nursing Unit | Charleston | 29 | 5 | 5 | 5 | 14 | 48.3 | — | 31 Jul 2025 |
| Arthur B Hodges Center, The | Charleston | 20 | 4 | 5 | 5 | 16 | 80.0 | — | 4 Jun 2025 |
| Charleston Healthcare Center | Charleston | 150 | 3 | 2 | 3 | 71 | 47.3 | $13K | 2 Apr 2026 |
| Meadowbrook Acres | Charleston | 60 | 3 | 3 | 3 | 56 | 93.3 | — | 6 Nov 2025 |
| Riverside Valley of Journey | Saint Albans | 90 | 3 | 3 | 2 | 40 | 44.4 | — | 18 Dec 2025 |
| Dunbar Center | Dunbar | 120 | 2 | 1 | 1 | 93 | 77.5 | $59K | 2 Jul 2026 |
| Glasgow Hills of Journey | Glasgow | 112 | 2 | 1 | 1 | 94 | 83.9 | $72K | 12 May 2026 |
| Valley Center | South Charleston | 130 | 2 | 2 | 2 | 47 | 36.2 | — | 8 Apr 2026 |
All 11 facilities in Kanawha County
Questions and answers
How many deficiencies has Complete Care At Oak Ridge LLC been cited for?
37 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The West Virginia median is 38 per facility.
Has Complete Care At Oak Ridge LLC been fined?
Yes. CMS lists fines totalling $16K in the period covered.
How does staffing at Complete Care At Oak Ridge LLC compare?
Reported total nurse staffing is 3.6 hours per resident per day against a West Virginia median of 3.5 and a national average of 3.9.
Who operates Complete Care At Oak Ridge LLC?
It is part of the Complete Care chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Pc Wv Opcos LLC and Pc Wta Opco Holdco LLC. Individual owners and managers are not listed on this site.
When was Complete Care At Oak Ridge LLC last inspected?
The most recent survey or investigation in the CMS record is dated 5 Jun 2025; the most recent standard health survey was 5 Jun 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.