Heritage Health Care CenterCMS ratings, inspections and fines
- Address
- 24613 Broadway Avenue, Oakwood Village, OH 44146
- CCN
- 365401
- Ownership type
- For-profit, corporation
- Certified beds
- 60
- Chain
- Embassy Healthcare
- Residents per day
- 35
- CMS flags
- No standard survey in more than 2 years
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Heritage Health Care Center an overall rating of 2 of 5 stars. The last standard survey was on 27 Nov 2023. The latest survey cycle has 9 health citations. The median for nursing homes in Ohio is 8. CMS lists no fines for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Cuyahoga County median | Ohio median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 2 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 2 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 2.0 | 2.0 | 2.9 |
| Quality measure rating | 5 | 5.0 | 5.0 | 3.6 |
A median is the middle value of the homes in the group: 92 homes in the county, 922 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Ohio median |
|---|---|---|---|
| Cycle 1 (latest) | 27 Nov 2023 | 9 | 8 |
| Cycle 2 | 27 Jul 2021 | 13 | 8 |
| Cycle 3 | No date | 16 | 8 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 9 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 21 Aug 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 29 Aug 2025 |
| 27 Nov 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 1 Jan 2024 |
| 27 Nov 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 1 Jan 2024 |
| 27 Nov 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 1 Jan 2024 |
| 27 Nov 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 1 Jan 2024 |
| 27 Nov 2023 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 1 Jan 2024 |
| 27 Nov 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 1 Jan 2024 |
| 27 Nov 2023 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 1 Jan 2024 |
| 27 Nov 2023 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 1 Jan 2024 |
Survey cycle 2: 13 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 9 Dec 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 10 Jan 2025 |
| 9 Dec 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 10 Jan 2025 |
| 27 Jul 2021 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 24 Aug 2021 |
| 27 Jul 2021 | F0569 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. | E | Standard survey | 24 Aug 2021 |
| 27 Jul 2021 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | E | Standard survey | 24 Aug 2021 |
| 27 Jul 2021 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 24 Aug 2021 |
| 27 Jul 2021 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 24 Aug 2021 |
| 27 Jul 2021 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 24 Aug 2021 |
| 27 Jul 2021 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 24 Aug 2021 |
| 27 Jul 2021 | F0730 | Observe each nurse aide's job performance and give regular training. | F | Standard survey | 24 Aug 2021 |
| 27 Jul 2021 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 24 Aug 2021 |
| 27 Jul 2021 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 24 Aug 2021 |
| 27 Jul 2021 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | F | Standard survey | 24 Aug 2021 |
Survey cycle 3: 16 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 9 Apr 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 3 May 2024 |
| 9 Apr 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 3 May 2024 |
| 9 Apr 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 3 May 2024 |
| 9 Apr 2024 | F0679 | Provide activities to meet all resident's needs. | D | Complaint investigation | 3 May 2024 |
| 9 Apr 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Complaint investigation | 3 May 2024 |
| 31 Jan 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 9 Feb 2024 |
| 31 Jan 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 9 Feb 2024 |
| 31 Jan 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 9 Feb 2024 |
| 26 Jan 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 4 Jan 2024 |
| 8 Nov 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 27 Nov 2023 |
| 8 Nov 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Complaint investigation | 1 Jan 2024 |
| 8 Nov 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 27 Nov 2023 |
| 28 Mar 2019 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 3 Jul 2019 |
| 28 Mar 2019 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 3 Jul 2019 |
| 28 Mar 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 16 Jul 2019 |
| 28 Mar 2019 | F0814 | Dispose of garbage and refuse properly. | F | Standard survey | 16 Jul 2019 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
CMS lists no fine and no payment denial for this home in its penalties file.
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Ohio median | Ohio average (CMS) |
|---|---|---|---|
| All nurse staff | 2.77 | 3.60 | 3.69 |
| Registered nurses (RN) | 0.28 | 0.60 | 0.64 |
| Licensed practical nurses (LPN) | 1.07 | 0.95 | |
| Nurse aides | 1.41 | 2.09 | |
| All nurse staff, weekends | 2.51 | 3.20 | 3.28 |
- Nurse staff turnover in a year
- 62.5%
- Nurse staff turnover, Ohio median
- 48.5%
- RN turnover in a year
- 80.0%
- Administrators who left in a year
- 1
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Ohio median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 2.6% | 4.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.0% | 3.0% | 2.8% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 1.4% | 4.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.8% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 5.9% | 7.5% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- Oakwood Health Care Services, Inc.
- Chain
- Embassy Healthcare (33 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Embassy Healthcare Management Inc | Adp of the snf | 1 Jan 2020 | |
| Heritage Employment Services, LLC | Adp of the snf | 1 Jan 2020 |
The site shows organisations only. It does not show the names of persons.
Other homes in Cuyahoga County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Grande Oaks | Oakwood Village | 2 of 5 | 32 | $17,020 | 29 Apr 2026 | |
| Aventura at Walton Hills | Walton Hills | 2 of 5 | 8 | $0 | 1 Dec 2025 | |
| Solon Pointe at Emerald Ridge | Solon | 2 of 5 | 9 | $10,845 | 8 Jan 2026 | |
| Phoenix of Maple Heights | Maple Heights | 2 of 5 | 20 | $0 | 13 Jun 2024 | |
| Suburban Healthcare and Rehabilitation | North Randall | 1 of 5 | 15 | $94,587 | 7 Mar 2024 | |
| Avenue Care and Rehabilitation Center, The | Warrensville Heights | 1 of 5 | 33 | $34,146 | 13 Aug 2025 | |
| Harvard Gardens Rehabilitation & Care Center | Cleveland | 2 of 5 | 26 | $194,149 | 3 Mar 2026 | |
| Jennings Hall | Garfield Heights | 3 of 5 | 7 | $0 | 12 Sep 2024 | |
| Oaks of Brecksville | Brecksville | 4 of 5 | 3 | $0 | 23 Jan 2025 | |
| Beachwood Pointe Care Center | Beachwood | 1 of 5 | 20 | $0 | 23 Jul 2024 | |
| Shaker Gardens Nursing and Rehabilitation Center | Shaker Heights | 5 of 5 | 2 | $18,306 | 17 Oct 2024 | |
| Daughters of Miriam Center for Nursing & Rehabilit | Beachwood | 2 of 5 | 18 | $0 | 8 Nov 2024 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Heritage Health Care Center (CCN 365401). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/heritage-health-care-center-oakwood-village-oh-365401/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Heritage Health Care Center last inspected?
- The latest inspection with a citation in the CMS record was on 21 Aug 2025. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 27 Jul 2021. CMS marks the last health inspection of this home as more than 2 years old.
- Who operates Heritage Health Care Center?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Embassy Healthcare. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is Heritage Health Care Center a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 5 homes in Ohio as Special Focus Facilities and 25 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.