Ohio › Cuyahoga County › Maple Heights
Phoenix of Maple Heights
19900 Clare Ave, Maple Heights, OH 44137
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Phoenix of Maple Heights, in Maple Heights, Ohio, is certified for 99 beds under for-profit, limited liability company ownership.
CMS gives it 2 of 5 stars overall, below the Ohio median of 3; the health inspection rating is 1, staffing 1 and quality measures 5.
Inspectors recorded 44 health deficiencies across the three most recent survey cycles (20, 5, 19 by cycle, most recent first), none at the actual-harm level. That is 44.4 per 100 beds, more than the state median of 33.3.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.3 hours per resident per day (0.5 RN), close to the Ohio median of 3.6; nursing staff turnover is 61.9%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Cuyahoga Co. median | Ohio median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 44 | 28 | 27 | 28.7 |
| Citations per 100 beds | 44.4 | 30.2 | 33.3 | 26.8 |
| Total nurse hours per resident day | 3.3 | 3.6 | 3.6 | 3.9 |
| RN hours per resident day | 0.5 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 61.9% | 53.8% | 48.5% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (92 in the county, 922 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Ohio average per facility for the same cycle, as published by CMS. Standard health survey dates: 13 Jun 2024, 28 Apr 2022.
Severity mix: D ×26 E ×5 F ×11 C ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 13 Jun 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | F | Complaint investigation | 13 Aug 2024 |
| 13 Jun 2024 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | F | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0881 | Implement a program that monitors antibiotic use. | F | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 13 Aug 2024 |
| 13 Jun 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0691 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. | D | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0790 | Provide routine and 24-hour emergency dental care for each resident. | D | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | C | Standard survey | 13 Aug 2024 |
| 13 Jun 2024 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | C | Standard survey | 13 Aug 2024 |
| 30 Apr 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 8 May 2024 |
| 27 Mar 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Complaint investigation | 12 Apr 2024 |
| 30 Nov 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Complaint investigation | 15 Dec 2023 |
| 30 Nov 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 15 Dec 2023 |
| 28 Apr 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 6 Jun 2022 |
| 28 Apr 2022 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 6 Jun 2022 |
| 28 Apr 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 6 Jun 2022 |
| 28 Apr 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 6 Jun 2022 |
| 28 Apr 2022 | F0920 | Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture. | D | Standard survey | 6 Jun 2022 |
| 28 Mar 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0881 | Implement a program that monitors antibiotic use. | F | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Standard survey | 16 Apr 2019 |
| 28 Mar 2019 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 16 Apr 2019 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Ohio average. Turnover: nursing staff 61.9%, RNs 55.6%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Ohio median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 4.7% | 4.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.2% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.3% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 2.6% | 4.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.3% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 3.5% | 7.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Phoenix Maple Heights Operating Co Llc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Phoenix Health Services LLC | 5% or greater direct ownership interest | 100% | 01/01/2019 |
| Phoenix Health Services LLC | Operational/managerial control | NOT APPLICABLE | 01/01/2019 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Cuyahoga County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Algart Health Care | Cleveland | 78 | 5 | 5 | 4 | 5 | 6.4 | — | 18 Oct 2019 |
| Berea Center | Berea | 50 | 5 | 4 | 2 | 6 | 12.0 | — | 7 Aug 2025 |
| Brookdale Westlake Village | Westlake | 60 | 5 | 4 | 4 | 9 | 15.0 | — | 22 Apr 2026 |
| Gardens of Mcgregor and Amasa Stone | East Cleveland | 148 | 5 | 4 | 2 | 10 | 6.8 | — | 14 Aug 2025 |
| Huntington Woods Care & Rehab Center | Westlake | 82 | 5 | 5 | 1 | 11 | 13.4 | — | 8 Jun 2026 |
| Larchwood Care | Cleveland | 74 | 5 | 4 | 3 | 19 | 25.7 | — | 12 May 2026 |
| North Park Care Center | Brook Park | 34 | 5 | 5 | 3 | 6 | 17.6 | — | 7 Jul 2022 |
| O'Neill Healthcare Fairview Park | Fairview Park | 118 | 5 | 5 | 2 | 11 | 9.3 | — | 26 Jun 2025 |
All 92 facilities in Cuyahoga County
Questions and answers
How many deficiencies has Phoenix of Maple Heights been cited for?
44 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The Ohio median is 27 per facility.
Has Phoenix of Maple Heights been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Phoenix of Maple Heights compare?
Reported total nurse staffing is 3.3 hours per resident per day against a Ohio median of 3.6 and a national average of 3.9.
Who operates Phoenix of Maple Heights?
Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Phoenix Health Services LLC and Phoenix Health Services LLC. Individual owners and managers are not listed on this site.
When was Phoenix of Maple Heights last inspected?
The most recent survey or investigation in the CMS record is dated 13 Jun 2024; the most recent standard health survey was 13 Jun 2024.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.