California › Sonoma County › Petaluma
Hillcrest Post Acute
450 Hayes Lane, Petaluma, CA 94952
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Hillcrest Post Acute, in Petaluma, California, is certified for 59 beds under for-profit, limited liability company ownership and belongs to the West Harbor Healthcare chain.
CMS gives it 4 of 5 stars overall, above the California median of 3; the health inspection rating is 4, staffing 4 and quality measures 4.
Inspectors recorded 30 health deficiencies across the three most recent survey cycles (9, 8, 13 by cycle, most recent first), none at the actual-harm level. That is 50.8 per 100 beds, about the same as the state median of 51.1.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 4.4 hours per resident per day (0.5 RN), close to the California median of 4.2; nursing staff turnover is 25.9%.
Compared with county, state and nation
| Measure | This facility | Sonoma Co. median | California median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 30 | 36 | 44 | 28.7 |
| Citations per 100 beds | 50.8 | 47.5 | 51.1 | 26.8 |
| Total nurse hours per resident day | 4.4 | 4.4 | 4.2 | 3.9 |
| RN hours per resident day | 0.5 | 0.6 | 0.5 | 0.7 |
| Nursing staff turnover | 25.9% | 34.8% | 36.4% | 45.8% |
| Fines listed | $0 | $10,166 | $0 | — |
County and state figures are medians across facilities (18 in the county, 1165 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: California average per facility for the same cycle, as published by CMS. Standard health survey dates: 11 Sep 2025, 22 Apr 2024.
Severity mix: D ×17 E ×10 F ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 11 Sep 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 1 Oct 2025 |
| 11 Sep 2025 | F0814 | Dispose of garbage and refuse properly. | E | Standard survey | 1 Oct 2025 |
| 11 Sep 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 1 Oct 2025 |
| 11 Sep 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 1 Oct 2025 |
| 11 Sep 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 1 Oct 2025 |
| 11 Sep 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 1 Oct 2025 |
| 11 Sep 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 1 Oct 2025 |
| 11 Sep 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 1 Oct 2025 |
| 11 Sep 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 1 Oct 2025 |
| 17 Mar 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 4 Apr 2025 |
| 22 Apr 2024 | F0732 | Post nurse staffing information every day. | F | Standard survey | 20 May 2024 |
| 22 Apr 2024 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Standard survey | 20 May 2024 |
| 22 Apr 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 20 May 2024 |
| 22 Apr 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 20 May 2024 |
| 22 Apr 2024 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Complaint investigation | 20 May 2024 |
| 22 Apr 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 20 May 2024 |
| 22 Apr 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 20 May 2024 |
| 4 Mar 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 19 Apr 2022 |
| 4 Mar 2022 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 19 Apr 2022 |
| 4 Mar 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 19 Apr 2022 |
| 4 Mar 2022 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 19 Apr 2022 |
| 4 Mar 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 19 Apr 2022 |
| 4 Mar 2022 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 19 Apr 2022 |
| 4 Mar 2022 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 19 Apr 2022 |
| 4 Mar 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 19 Apr 2022 |
| 4 Mar 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 19 Apr 2022 |
| 4 Mar 2022 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 19 Apr 2022 |
| 4 Mar 2022 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 19 Apr 2022 |
| 4 Mar 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 19 Apr 2022 |
| 4 Mar 2022 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 19 Apr 2022 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the California average. Turnover: nursing staff 25.9%, RNs —; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | California median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 11.2% | 8.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.6% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.3% | 1.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.2% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 17.7% | 8.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 1.2% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 15.4% | 9.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Trestles Holdings Llc. Chain: West Harbor Healthcare (8 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Valley Capital Investments LLC | 5% or greater direct ownership interest | 5% | 06/30/2016 |
| West Harbor Healthcare LLC | 5% or greater direct ownership interest | 90% | 06/30/2016 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Sonoma County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Apple Valley Post-Acute Rehab | Sebastopol | 95 | 5 | 4 | 4 | 24 | 25.3 | — | 18 Jun 2026 |
| Arbol Healthcare Center of Santa Rosa | Santa Rosa | 45 | 5 | 4 | 4 | 36 | 80.0 | — | 9 Dec 2025 |
| Broadway Villa Post Acute | Sonoma | 144 | 5 | 3 | 5 | 33 | 22.9 | — | 2 Jul 2026 |
| Cloverdale Healthcare Center | Cloverdale | 72 | 5 | 5 | 3 | 13 | 18.1 | — | 19 Dec 2025 |
| Petaluma Post-Acute Rehabilitation | Petaluma | 90 | 5 | 5 | 5 | 16 | 17.8 | — | 19 Dec 2025 |
| Spring Lake Village | Santa Rosa | 70 | 5 | 4 | 5 | 26 | 37.1 | — | 22 Jan 2026 |
| Summerfield Health Care Center | Santa Rosa | 70 | 5 | 5 | 4 | 18 | 25.7 | — | 5 Sep 2025 |
| Healdsburg Hospital D/P SNF | Healdsburg | 17 | 4 | 5 | 1 | 6 | 35.3 | $46K | 16 Aug 2024 |
All 18 facilities in Sonoma County
Questions and answers
How many deficiencies has Hillcrest Post Acute been cited for?
30 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The California median is 44 per facility.
Has Hillcrest Post Acute been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Hillcrest Post Acute compare?
Reported total nurse staffing is 4.4 hours per resident per day against a California median of 4.2 and a national average of 3.9.
Who operates Hillcrest Post Acute?
It is part of the West Harbor Healthcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Valley Capital Investments LLC and West Harbor Healthcare LLC. Individual owners and managers are not listed on this site.
When was Hillcrest Post Acute last inspected?
The most recent survey or investigation in the CMS record is dated 11 Sep 2025; the most recent standard health survey was 11 Sep 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.