California › Sonoma County › Petaluma
North Bay Post Acute
300 Douglas Street, Petaluma, CA 94952
CMS abuse icon
Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
North Bay Post Acute, in Petaluma, California, is certified for 98 beds under for-profit, limited liability company ownership.
CMS gives it 1 of 5 stars overall, below the California median of 3; the health inspection rating is 1, staffing 3 and quality measures 3.
Inspectors recorded 91 health deficiencies across the three most recent survey cycles (18, 42, 31 by cycle, most recent first), 4 of them at the actual-harm or immediate-jeopardy level. That is 92.9 per 100 beds, more than the state median of 51.1.
CMS lists 3 penalties in the period covered: fines totalling $180K.
Reported nurse staffing is 4.0 hours per resident per day (0.8 RN), close to the California median of 4.2.
CMS flags that the facility carries the CMS abuse icon.
91health deficiencies, 3 survey cycles4 at actual harm or worse
$180Kfines listed by CMS3 penalties in period
4.0nurse hours per resident per daystate median 4.2
97%occupancy (residents ÷ beds)95 residents a day
Compared with county, state and nation
| Measure | This facility | Sonoma Co. median | California median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 91 | 36 | 44 | 28.7 |
| Citations per 100 beds | 92.9 | 47.5 | 51.1 | 26.8 |
| Total nurse hours per resident day | 4.0 | 4.4 | 4.2 | 3.9 |
| RN hours per resident day | 0.8 | 0.6 | 0.5 | 0.7 |
| Nursing staff turnover | — | 34.8% | 36.4% | 45.8% |
| Fines listed | $179,613 | $10,166 | $0 | — |
County and state figures are medians across facilities (18 in the county, 1165 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: California average per facility for the same cycle, as published by CMS. Standard health survey dates: 9 Jan 2026, 17 Jan 2025.
Severity mix: L ×1 G ×3 D ×50 E ×20 F ×17
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 14 Apr 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 1 May 2026 |
| 14 Apr 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 1 May 2026 |
| 9 Jan 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | F | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D | Standard survey | 5 Feb 2026 |
| 9 Jan 2026 | F0926 | Have policies on smoking. | D | Standard survey | 5 Feb 2026 |
| 30 Dec 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 16 Jan 2026 |
| 22 Oct 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 11 Nov 2025 |
| 15 Jul 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 13 Aug 2025 |
| 15 Jul 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Complaint investigation | 13 Aug 2025 |
| 28 Apr 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 16 May 2025 |
| 25 Apr 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 12 May 2025 |
| 7 Apr 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | G | Complaint investigation | 1 May 2025 |
| 17 Jan 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | F | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | F | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | F | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | F | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | F | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0912 | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. | E | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0606 | Not hire anyone with a finding of abuse, neglect, exploitation, or theft. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0712 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0742 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D | Standard survey | 13 Mar 2025 |
| 17 Jan 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 13 Mar 2025 |
| 23 Dec 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 3 Jan 2025 |
| 12 Dec 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 27 Dec 2024 |
| 3 Dec 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | E | Complaint investigation | 27 Dec 2024 |
| 3 Dec 2024 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | E | Complaint investigation | 27 Dec 2024 |
| 16 Sep 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 7 Oct 2024 |
| 15 May 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Complaint investigation | 14 Aug 2024 |
| 30 Apr 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | L | Complaint investigation | 24 May 2024 |
| 30 Apr 2024 | F0814 | Dispose of garbage and refuse properly. | F | Complaint investigation | 24 May 2024 |
| 30 Apr 2024 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | F | Complaint investigation | 24 May 2024 |
| 30 Apr 2024 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Complaint investigation | 24 May 2024 |
| 30 Apr 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 24 May 2024 |
| 23 Aug 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 12 Sep 2023 |
| 11 Aug 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 28 Oct 2023 |
| 11 Aug 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 28 Oct 2023 |
| 11 Aug 2023 | F0825 | Provide or get specialized rehabilitative services as required for a resident. | D | Complaint investigation | 28 Oct 2023 |
| 18 Jan 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | F | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0679 | Provide activities to meet all resident's needs. | F | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0801 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0920 | Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture. | F | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | E | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | E | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0926 | Have policies on smoking. | E | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 13 Mar 2023 |
| 18 Jan 2023 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | D | Standard survey | 13 Mar 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 22 Oct 2025 | Fine | $36,736 | |
| 7 Apr 2025 | Fine | $23,685 | |
| 30 Apr 2024 | Fine | $119,192 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the California average. Turnover: nursing staff —, RNs —; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | California median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 6.1% | 8.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.2% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.3% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.6% | 1.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 9.0% | 8.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.2% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 17.0% | 9.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: North Bay Post Acute Llc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Zermatt U.S. Health Services, LLC | 5% or greater direct ownership interest | 99% | 01/01/2021 |
| Zermatt U.S. Health Services, LLC | Operational/managerial control | NOT APPLICABLE | 01/01/2021 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Sonoma County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Apple Valley Post-Acute Rehab | Sebastopol | 95 | 5 | 4 | 4 | 24 | 25.3 | — | 18 Jun 2026 |
| Arbol Healthcare Center of Santa Rosa | Santa Rosa | 45 | 5 | 4 | 4 | 36 | 80.0 | — | 9 Dec 2025 |
| Broadway Villa Post Acute | Sonoma | 144 | 5 | 3 | 5 | 33 | 22.9 | — | 2 Jul 2026 |
| Cloverdale Healthcare Center | Cloverdale | 72 | 5 | 5 | 3 | 13 | 18.1 | — | 19 Dec 2025 |
| Petaluma Post-Acute Rehabilitation | Petaluma | 90 | 5 | 5 | 5 | 16 | 17.8 | — | 19 Dec 2025 |
| Spring Lake Village | Santa Rosa | 70 | 5 | 4 | 5 | 26 | 37.1 | — | 22 Jan 2026 |
| Summerfield Health Care Center | Santa Rosa | 70 | 5 | 5 | 4 | 18 | 25.7 | — | 5 Sep 2025 |
| Healdsburg Hospital D/P SNF | Healdsburg | 17 | 4 | 5 | 1 | 6 | 35.3 | $46K | 16 Aug 2024 |
All 18 facilities in Sonoma County
Questions and answers
How many deficiencies has North Bay Post Acute been cited for?
91 health deficiencies across the three most recent survey cycles, 4 at the actual-harm or immediate-jeopardy level. The California median is 44 per facility.
Has North Bay Post Acute been fined?
Yes. CMS lists fines totalling $180K in the period covered.
How does staffing at North Bay Post Acute compare?
Reported total nurse staffing is 4.0 hours per resident per day against a California median of 4.2 and a national average of 3.9.
Who operates North Bay Post Acute?
Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Zermatt U.S. Health Services, LLC and Zermatt U.S. Health Services, LLC. Individual owners and managers are not listed on this site.
When was North Bay Post Acute last inspected?
The most recent survey or investigation in the CMS record is dated 14 Apr 2026; the most recent standard health survey was 9 Jan 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.