Virginia › Henrico County › Richmond
Lakeside Health & Rehabilitation
2125 Hilliard Road, Richmond, VA 23228
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 194 beds, Lakeside Health & Rehabilitation serves Richmond in Henrico County, Virginia and has taken Medicare and Medicaid residents since 1967.
CMS gives it 2 of 5 stars overall, below the Virginia median of 3; the health inspection rating is 1, staffing 1 and quality measures 5.
Inspectors recorded 72 health deficiencies across the three most recent survey cycles (15, 33, 24 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 37.1 per 100 beds, about the same as the state median of 34.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.0 hours per resident per day (0.4 RN), close to the Virginia median of 3.4; nursing staff turnover is 48.3%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Henrico Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 72 | 76 | 32 | 28.7 |
| Citations per 100 beds | 37.1 | 56.0 | 34.5 | 26.8 |
| Total nurse hours per resident day | 3.0 | 3.5 | 3.4 | 3.9 |
| RN hours per resident day | 0.4 | 0.5 | 0.5 | 0.7 |
| Nursing staff turnover | 48.3% | 58.1% | 48.3% | 45.8% |
| Fines listed | $0 | $39,555 | $0 | — |
County and state figures are medians across facilities (14 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 28 Feb 2024, 23 May 2022.
Severity mix: G ×1 D ×41 E ×25 F ×4 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 1 Aug 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 27 Aug 2024 |
| 1 Aug 2024 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Complaint investigation | 27 Aug 2024 |
| 1 Aug 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 27 Aug 2024 |
| 1 Aug 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 27 Aug 2024 |
| 1 Aug 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 27 Aug 2024 |
| 1 Aug 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 27 Aug 2024 |
| 28 Feb 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | E | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Complaint investigation | 1 Apr 2024 |
| 28 Feb 2024 | F0790 | Provide routine and 24-hour emergency dental care for each resident. | D | Complaint investigation | 1 Apr 2024 |
| 23 May 2022 | F0888 | Ensure staff are vaccinated for COVID-19 | G | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0540 | Meet the legal definition of a skilled nursing facility or nursing facility. | F | Standard survey | 10 Aug 2022 |
| 23 May 2022 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Standard survey | 10 Aug 2022 |
| 23 May 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 10 Aug 2022 |
| 23 May 2022 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | F | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 10 Aug 2022 |
| 23 May 2022 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | E | Standard survey | 10 Aug 2022 |
| 23 May 2022 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | E | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 10 Aug 2022 |
| 23 May 2022 | F0675 | Honor each resident's preferences, choices, values and beliefs. | E | Standard survey | 10 Aug 2022 |
| 23 May 2022 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 10 Aug 2022 |
| 23 May 2022 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | E | Standard survey | 10 Aug 2022 |
| 23 May 2022 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | E | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0687 | Provide appropriate foot care. | D | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 10 Aug 2022 |
| 23 May 2022 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 30 Jun 2022 |
| 23 May 2022 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Standard survey | 10 Aug 2022 |
| 23 May 2022 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Standard survey | 10 Aug 2022 |
| 23 May 2022 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 30 Jun 2022 |
| 2 May 2019 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | E | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0772 | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0917 | Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space. | D | Standard survey | 11 Jun 2019 |
| 2 May 2019 | F0814 | Dispose of garbage and refuse properly. | C | Standard survey | 11 Jun 2019 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 48.3%, RNs 65.0%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 8.6% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.1% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.4% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.0% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 6.4% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.6% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 24.5% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Lakeside Va Snf Operations Llc. Chain: Hill Valley Healthcare (43 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Va Pro 7 SNF Operations Holdings LLC | 5% or greater direct ownership interest | 100% | 02/01/2023 |
| Crg Va Pro 7 SNF Holdings LLC | 5% or greater indirect ownership interest | 13% | 02/01/2023 |
| Hvh Va Pro 7 SNF Operations Holdings LLC | 5% or greater indirect ownership interest | 53% | 02/01/2023 |
| Ph Va LLC | 5% or greater indirect ownership interest | 11% | 02/01/2023 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Henrico County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Westminster-Canterbury of Richmond | Richmond | 158 | 5 | 4 | 5 | 14 | 8.9 | — | 30 Oct 2024 |
| Our Lady of Hope Health Center | Richmond | 75 | 4 | 4 | 2 | 34 | 45.3 | — | 10 Jun 2026 |
| August Healthcare At Richmond | Richmond | 32 | 3 | 3 | 4 | 25 | 78.1 | $35K | 19 Feb 2026 |
| Glenburnie Rehab & Nursing Center | Richmond | 125 | 2 | 1 | 1 | 130 | 104.0 | $54K | 25 Jun 2026 |
| The Laurels of University Park | Richmond | 145 | 2 | 2 | 2 | 65 | 44.8 | — | 28 Oct 2025 |
| Canterbury Rehabilitation and Healthcare Centerabuse icon | Richmond | 183 | 1 | 1 | 1 | 135 | 73.8 | $437K | 2 Jul 2026 |
| Elizabeth Adam Crump Health and Rehab | Glen Allen | 180 | 1 | 1 | 2 | 92 | 51.1 | $9K | 26 Jun 2026 |
| Parham Health Care & Rehab Centerabuse iconSFF Candidate | Richmond | 180 | 1 | 1 | 1 | 126 | 70.0 | $266K | 19 Mar 2026 |
All 14 facilities in Henrico County
Questions and answers
How many deficiencies has Lakeside Health & Rehabilitation been cited for?
72 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has Lakeside Health & Rehabilitation been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Lakeside Health & Rehabilitation compare?
Reported total nurse staffing is 3.0 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates Lakeside Health & Rehabilitation?
It is part of the Hill Valley Healthcare chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Va Pro 7 SNF Operations Holdings LLC, Crg Va Pro 7 SNF Holdings LLC and Hvh Va Pro 7 SNF Operations Holdings LLC. Individual owners and managers are not listed on this site.
When was Lakeside Health & Rehabilitation last inspected?
The most recent survey or investigation in the CMS record is dated 1 Aug 2024; the most recent standard health survey was 28 Feb 2024.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.