Canterbury Rehabilitation and Healthcare CenterCMS ratings, inspections and fines
- Address
- 1776 Cambridge Drive, Richmond, VA 23238
- CCN
- 495272
- Ownership type
- For-profit, corporation
- Certified beds
- 183
- Residents per day
- 180
- CMS flags
- CMS abuse icon
- No standard survey in more than 2 years
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Canterbury Rehabilitation and Healthcare Center an overall rating of 1 of 5 stars. The last standard survey was on 25 Jul 2024. The latest survey cycle has 38 health citations. The median for nursing homes in Virginia is 11. CMS lists 3 fines with a total of $436,524 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Henrico County median | Virginia median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 1.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 1.0 | 2.0 | 2.9 |
| Quality measure rating | 4 | 3.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 14 homes in the county, 289 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Virginia median |
|---|---|---|---|
| Cycle 1 (latest) | 25 Jul 2024 | 38 | 11 |
| Cycle 2 | 16 Aug 2023 | 66 | 10 |
| Cycle 3 | No date | 31 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | K0 | L0 | |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 38 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 2 Jul 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | Past Non-Compliance |
| 2 Jul 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 2 Jul 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | Past Non-Compliance |
| 9 Apr 2026 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | Past Non-Compliance |
| 9 Apr 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0941 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. | D | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0944 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | D | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0946 | Provide training in compliance and ethics. | D | Complaint investigation | 2 Jun 2026 |
| 9 Apr 2026 | F0949 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. | D | Complaint investigation | 2 Jun 2026 |
| 29 Jan 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 11 Feb 2026 |
| 29 Jan 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 11 Feb 2026 |
| 29 Jan 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 11 Feb 2026 |
| 30 Dec 2025 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Complaint investigation | 14 Jan 2026 |
| 30 Dec 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 14 Jan 2026 |
| 25 Jul 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 9 Sep 2024 |
| 25 Jul 2024 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 9 Sep 2024 |
| 25 Jul 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 9 Sep 2024 |
| 25 Jul 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 9 Sep 2024 |
| 25 Jul 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 9 Sep 2024 |
| 25 Jul 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 9 Sep 2024 |
| 25 Jul 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 9 Sep 2024 |
| 25 Jul 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Complaint investigation | 9 Sep 2024 |
| 25 Jul 2024 | F0691 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. | D | Complaint investigation | 9 Sep 2024 |
| 25 Jul 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Complaint investigation | 9 Sep 2024 |
| 25 Jul 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Complaint investigation | 9 Sep 2024 |
| 25 Jul 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 9 Sep 2024 |
| 25 Jul 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 9 Sep 2024 |
| 25 Jul 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 9 Sep 2024 |
| 25 Jul 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 9 Sep 2024 |
Survey cycle 2: 66 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 2 May 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0583 | Keep residents' personal and medical records private and confidential. | D | Complaint investigation | 10 Jul 2025 |
| 2 May 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Complaint investigation | 10 Jul 2025 |
| 2 May 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0710 | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. | D | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0760 | Ensure that residents are free from significant medication errors. | E | Complaint investigation | 10 Jun 2025 |
| 2 May 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 10 Jun 2025 |
| 13 Feb 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 6 Mar 2025 |
| 23 Jan 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 6 Mar 2025 |
| 23 Jan 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 20 Jan 2025 |
| 23 Jan 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 6 Mar 2025 |
| 23 Jan 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 6 Mar 2025 |
| 23 Jan 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Complaint investigation | 6 Mar 2025 |
| 23 Jan 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 6 Mar 2025 |
| 6 Aug 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 17 Oct 2024 |
| 6 Aug 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 17 Oct 2024 |
| 6 Aug 2024 | F0836 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. | E | Complaint investigation | 17 Oct 2024 |
| 6 Aug 2024 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Complaint investigation | 17 Oct 2024 |
| 16 Aug 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E | Complaint investigation | 26 Sep 2023 |
| 16 Aug 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 26 Sep 2023 |
| 16 Aug 2023 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | E | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 26 Sep 2023 |
| 16 Aug 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 26 Sep 2023 |
| 16 Aug 2023 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Complaint investigation | 26 Sep 2023 |
| 16 Aug 2023 | F0687 | Provide appropriate foot care. | E | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 26 Sep 2023 |
| 16 Aug 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | E | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0742 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 26 Sep 2023 |
| 16 Aug 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 26 Sep 2023 |
| 16 Aug 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 26 Sep 2023 |
Survey cycle 3: 31 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 6 Mar 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Complaint investigation | 18 Apr 2024 |
| 6 Mar 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 18 Apr 2024 |
| 6 Mar 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 18 Apr 2024 |
| 6 Mar 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 18 Apr 2024 |
| 6 Mar 2024 | F0840 | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. | E | Complaint investigation | 18 Apr 2024 |
| 6 Mar 2024 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Complaint investigation | 18 Apr 2024 |
| 4 Jan 2024 | F0559 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. | D | Complaint investigation | 17 Feb 2024 |
| 4 Jan 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 17 Feb 2024 |
| 4 Jan 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 17 Feb 2024 |
| 13 Jan 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | E | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | E | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | F | Standard survey | 8 Feb 2022 |
| 13 Jan 2022 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Standard survey | 8 Feb 2022 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 9 Apr 2026 | Fine | $343,544 | |
| 2 May 2025 | Fine | $61,448 | |
| 25 Jul 2024 | Fine | $31,532 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Virginia median | Virginia average (CMS) |
|---|---|---|---|
| All nurse staff | 3.34 | 3.40 | 3.76 |
| Registered nurses (RN) | 0.67 | 0.50 | 0.69 |
| Licensed practical nurses (LPN) | 1.03 | 1.00 | |
| Nurse aides | 1.65 | 2.07 | |
| All nurse staff, weekends | 2.81 | 3.00 | 3.29 |
- Nurse staff turnover in a year
- 58.1%
- Nurse staff turnover, Virginia median
- 48.3%
- RN turnover in a year
- 78.4%
- Administrators who left in a year
- 1
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 8.6% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.4% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.3% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.7% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 12.0% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 8.6% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 13.3% | 13.3% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- Canterbury Operator LLC
- Chain
- Marquis Health Services (87 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Quinto Delta LLC | 5% or greater direct ownership interest | 89% | 31 Dec 2019 |
| Tryko Delta Holdings LLC | 5% or greater indirect ownership interest | 67% | 30 Dec 2019 |
| M&T Bank | 5% or greater security interest | 30 Dec 2019 | |
| Marquis Limited LLC | Operational/managerial control | 30 Dec 2019 | |
| Reliant Pro Rehab LLC | Operational/managerial control | 30 Dec 2019 | |
| Canterbury Property 1 LLC | Adp of the snf | 30 Dec 2019 | |
| Marquis Limited LLC | Adp of the snf | 5 May 2025 | |
| Quinto Delta LLC | Adp of the snf | 30 Dec 2019 | |
| Reliant Pro Rehab LLC | Adp of the snf | 5 May 2025 | |
| Rsbrmk Holdings LLC | Adp of the snf | 30 Dec 2019 | |
| Tryko Delta Holdings LLC | Adp of the snf | 30 Dec 2019 | |
| Ukr Consulting LLC | Adp of the snf | 30 Dec 2019 |
The site shows organisations only. It does not show the names of persons.
Other homes in Henrico County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Shalom Gardens Health & Rehabilitation | Richmond | 1 of 5 | 13 | $39,555 | 28 Jun 2024 | |
| Our Lady of Hope Health Center | Richmond | 4 of 5 | 8 | $0 | 3 May 2023 | |
| Cedarfield Pinnacle Living | Richmond | Not rated | 0 | $0 | 18 May 2023 | |
| The Laurels of University Park | Richmond | 2 of 5 | 22 | $0 | 24 Apr 2024 | |
| August Healthcare at Richmond | Richmond | 3 of 5 | 6 | $35,055 | 19 Feb 2026 | |
| Westport Rehabilitation and Nursing Center | Richmond | 1 of 5 | 56 | $64,127 | 21 Nov 2024 | |
| Glenburnie Rehab & Nursing Center | Richmond | 2 of 5 | 41 | $54,211 | 25 Jan 2024 | |
| Elizabeth Adam Crump Health and Rehab | Glen Allen | 1 of 5 | 48 | $9,011 | 18 Aug 2022 | |
| Parham Health Care & Rehab CenterSpecial Focus candidate | Richmond | 1 of 5 | 89 | $266,181 | 28 Apr 2025 | |
| Lakeside Health & Rehabilitation | Richmond | 2 of 5 | 15 | $0 | 28 Feb 2024 | |
| Rosedale Health & Rehabilitation | Richmond | 1 of 5 | 30 | $73,788 | 21 Sep 2023 | |
| Westminster-Canterbury of Richmond | Richmond | 5 of 5 | 4 | $0 | 12 Jun 2024 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Virginia Department of Health: file a complaintThe complaint page of the State Survey Agency for Virginia, from the CMS list of agencies.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Canterbury Rehabilitation and Healthcare Center (CCN 495272). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/canterbury-rehabilitation-and-healthcare-center-richmond-va-495272/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Canterbury Rehabilitation and Healthcare Center last inspected?
- The latest inspection with a citation in the CMS record was on 2 Jul 2026. It was a complaint investigation. It gave 3 citations. The standard survey before the last one was on 16 Aug 2023. CMS marks the last health inspection of this home as more than 2 years old.
- Who operates Canterbury Rehabilitation and Healthcare Center?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Marquis Health Services. The CMS ownership file names Marquis Limited LLC and Reliant Pro Rehab LLC for operational or managerial control. This site does not show the names of persons.
- Is Canterbury Rehabilitation and Healthcare Center a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Virginia as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.