Our Lady of Hope Health CenterCMS ratings, inspections and fines
- Address
- 13700 North Gayton Road, Richmond, VA 23233
- CCN
- 495311
- Ownership type
- Non-profit, church related
- Certified beds
- 75
- Chain
- None in the CMS record
- Residents per day
- 72
- CMS flags
- No standard survey in more than 2 years
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Our Lady of Hope Health Center an overall rating of 4 of 5 stars. The last standard survey was on 3 May 2023. The latest survey cycle has 8 health citations. The median for nursing homes in Virginia is 11. CMS lists no fines for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Henrico County median | Virginia median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 4 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 4 | 1.0 | 3.0 | 2.8 |
| Staffing rating | 2 | 1.0 | 2.0 | 2.9 |
| Quality measure rating | 2 | 3.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 14 homes in the county, 289 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Virginia median |
|---|---|---|---|
| Cycle 1 (latest) | 3 May 2023 | 8 | 11 |
| Cycle 2 | 9 Dec 2021 | 7 | 10 |
| Cycle 3 | No date | 19 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | G0 | H0 | I0 |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 8 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 10 Jun 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 17 Apr 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 6 May 2026 |
| 17 Apr 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | Deficient, Provider has plan of correction |
| 3 May 2023 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 17 May 2023 |
| 3 May 2023 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 17 May 2023 |
| 3 May 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 17 May 2023 |
| 3 May 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 17 May 2023 |
| 3 May 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 17 May 2023 |
Survey cycle 2: 7 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 6 Dec 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 7 Jan 2025 |
| 6 Dec 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 7 Jan 2025 |
| 6 Dec 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 7 Jan 2025 |
| 9 Dec 2021 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 29 Dec 2021 |
| 9 Dec 2021 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 29 Dec 2021 |
| 9 Dec 2021 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 29 Dec 2021 |
| 9 Dec 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 29 Dec 2021 |
Survey cycle 3: 19 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 27 Sep 2023 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 17 Oct 2023 |
| 27 Sep 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 17 Oct 2023 |
| 27 Sep 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 17 Oct 2023 |
| 27 Sep 2023 | F0711 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | D | Complaint investigation | 17 Oct 2023 |
| 27 Feb 2020 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0814 | Dispose of garbage and refuse properly. | F | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | E | Standard survey | 3 Apr 2020 |
| 27 Feb 2020 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Standard survey | 3 Apr 2020 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
CMS lists no fine and no payment denial for this home in its penalties file.
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Virginia median | Virginia average (CMS) |
|---|---|---|---|
| All nurse staff | 4.19 | 3.40 | 3.76 |
| Registered nurses (RN) | 0.40 | 0.50 | 0.69 |
| Licensed practical nurses (LPN) | 1.44 | 1.00 | |
| Nurse aides | 2.34 | 2.07 | |
| All nurse staff, weekends | 3.79 | 3.00 | 3.29 |
- Nurse staff turnover in a year
- 67.3%
- Nurse staff turnover, Virginia median
- 48.3%
- RN turnover in a year
- 58.3%
- Administrators who left in a year
- 1
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 17.5% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.0% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 8.4% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 6.0% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.6% | 1.0% | 1.0% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 9.5% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.8% | 13.3% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- Non-profit, church related
- Legal business name
- Our Lady of Hope Health Center, Inc
The CMS ownership record of this home lists no organisation.
The site shows organisations only. It does not show the names of persons.
Other homes in Henrico County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Shalom Gardens Health & Rehabilitation | Richmond | 1 of 5 | 13 | $39,555 | 28 Jun 2024 | |
| Canterbury Rehabilitation and Healthcare Center | Richmond | 1 of 5 | 38 | $436,524 | 25 Jul 2024 | |
| Cedarfield Pinnacle Living | Richmond | Not rated | 0 | $0 | 18 May 2023 | |
| The Laurels of University Park | Richmond | 2 of 5 | 22 | $0 | 24 Apr 2024 | |
| August Healthcare at Richmond | Richmond | 3 of 5 | 6 | $35,055 | 19 Feb 2026 | |
| Elizabeth Adam Crump Health and Rehab | Glen Allen | 1 of 5 | 48 | $9,011 | 18 Aug 2022 | |
| Westport Rehabilitation and Nursing Center | Richmond | 1 of 5 | 56 | $64,127 | 21 Nov 2024 | |
| Parham Health Care & Rehab CenterSpecial Focus candidate | Richmond | 1 of 5 | 89 | $266,181 | 28 Apr 2025 | |
| Glenburnie Rehab & Nursing Center | Richmond | 2 of 5 | 41 | $54,211 | 25 Jan 2024 | |
| Lakeside Health & Rehabilitation | Richmond | 2 of 5 | 15 | $0 | 28 Feb 2024 | |
| Rosedale Health & Rehabilitation | Richmond | 1 of 5 | 30 | $73,788 | 21 Sep 2023 | |
| Westminster-Canterbury of Richmond | Richmond | 5 of 5 | 4 | $0 | 12 Jun 2024 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Virginia Department of Health: file a complaintThe complaint page of the State Survey Agency for Virginia, from the CMS list of agencies.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Our Lady of Hope Health Center (CCN 495311). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/our-lady-of-hope-health-center-richmond-va-495311/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Our Lady of Hope Health Center last inspected?
- The latest inspection with a citation in the CMS record was on 10 Jun 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 9 Dec 2021. CMS marks the last health inspection of this home as more than 2 years old.
- Who operates Our Lady of Hope Health Center?
- The CMS record gives the ownership type as non-profit, church related. CMS lists no chain for the home. The CMS ownership file names no organisation for this home. This site does not show the names of persons.
- Is Our Lady of Hope Health Center a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Virginia as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.