Westminster-Canterbury of RichmondCMS ratings, inspections and fines
- Address
- 1600 Westbrook Ave, Richmond, VA 23227
- CCN
- 495096
- Ownership type
- Non-profit, corporation
- Certified beds
- 158
- Chain
- None in the CMS record
- Residents per day
- 137
- CMS flags
- No standard survey in more than 2 years
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Westminster-Canterbury of Richmond an overall rating of 5 of 5 stars. The last standard survey was on 12 Jun 2024. The latest survey cycle has 4 health citations. The median for nursing homes in Virginia is 11. CMS lists no fines for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Henrico County median | Virginia median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 5 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 4 | 1.0 | 3.0 | 2.8 |
| Staffing rating | 5 | 1.0 | 2.0 | 2.9 |
| Quality measure rating | 4 | 3.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 14 homes in the county, 289 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Virginia median |
|---|---|---|---|
| Cycle 1 (latest) | 12 Jun 2024 | 4 | 11 |
| Cycle 2 | 25 May 2023 | 6 | 10 |
| Cycle 3 | No date | 4 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | G0 | H0 | I0 |
| No actual harm, potential for more than minimal harm | E0 | ||
| No actual harm, potential for minimal harm | A0 | C0 |
Survey cycle 1 (latest): 4 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 12 Jun 2024 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 27 Jul 2024 |
| 12 Jun 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 27 Jul 2024 |
| 12 Jun 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 27 Jul 2024 |
| 12 Jun 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 27 Jul 2024 |
Survey cycle 2: 6 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 30 Oct 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 8 Dec 2024 |
| 30 Oct 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 8 Dec 2024 |
| 25 May 2023 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B | Standard survey | 30 Jun 2023 |
| 25 May 2023 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | Standard survey | 30 Jun 2023 |
| 25 May 2023 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 30 Jun 2023 |
| 25 May 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 30 Jun 2023 |
Survey cycle 3: 4 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 25 Mar 2021 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | F | Standard survey | 9 May 2021 |
| 25 Mar 2021 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 9 May 2021 |
| 25 Mar 2021 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | F | Standard survey | 9 May 2021 |
| 25 Mar 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 9 May 2021 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
CMS lists no fine and no payment denial for this home in its penalties file.
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Virginia median | Virginia average (CMS) |
|---|---|---|---|
| All nurse staff | 4.75 | 3.40 | 3.76 |
| Registered nurses (RN) | 1.30 | 0.50 | 0.69 |
| Licensed practical nurses (LPN) | 0.66 | 1.00 | |
| Nurse aides | 2.79 | 2.07 | |
| All nurse staff, weekends | 4.43 | 3.00 | 3.29 |
- Nurse staff turnover in a year
- 43.8%
- Nurse staff turnover, Virginia median
- 48.3%
- RN turnover in a year
- 24.3%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 40.1% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.8% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.0% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.3% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.2% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 33.9% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.3% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 24.7% | 13.3% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- Non-profit, corporation
- Setting
- Continuing care retirement community
- Legal business name
- Westminster Canterbury Corporation
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Westminster Canterbury Corporation | 5% or greater direct ownership interest | 1 Oct 1975 | |
| Branch Banking and Trust Company | 5% or greater mortgage interest | 29 Dec 2010 | |
| The Bank of New York Mellon Trust Company | 5% or greater mortgage interest | 30 Nov 2006 | |
| Westminster Canterbury Corporation | 5% or greater security interest | 9 Nov 2011 |
The site shows organisations only. It does not show the names of persons.
Other homes in Henrico County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Rosedale Health & Rehabilitation | Richmond | 1 of 5 | 30 | $73,788 | 21 Sep 2023 | |
| Lakeside Health & Rehabilitation | Richmond | 2 of 5 | 15 | $0 | 28 Feb 2024 | |
| Glenburnie Rehab & Nursing Center | Richmond | 2 of 5 | 41 | $54,211 | 25 Jan 2024 | |
| Parham Health Care & Rehab CenterSpecial Focus candidate | Richmond | 1 of 5 | 89 | $266,181 | 28 Apr 2025 | |
| Westport Rehabilitation and Nursing Center | Richmond | 1 of 5 | 56 | $64,127 | 21 Nov 2024 | |
| August Healthcare at Richmond | Richmond | 3 of 5 | 6 | $35,055 | 19 Feb 2026 | |
| Elizabeth Adam Crump Health and Rehab | Glen Allen | 1 of 5 | 48 | $9,011 | 18 Aug 2022 | |
| The Laurels of University Park | Richmond | 2 of 5 | 22 | $0 | 24 Apr 2024 | |
| Cedarfield Pinnacle Living | Richmond | Not rated | 0 | $0 | 18 May 2023 | |
| Henrico Health & Rehabilitation CenterSpecial Focus Facility | Highland Springs | Not rated | 13 | $260,247 | 15 Jan 2026 | |
| Shalom Gardens Health & Rehabilitation | Richmond | 1 of 5 | 13 | $39,555 | 28 Jun 2024 | |
| Canterbury Rehabilitation and Healthcare Center | Richmond | 1 of 5 | 38 | $436,524 | 25 Jul 2024 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Virginia Department of Health: file a complaintThe complaint page of the State Survey Agency for Virginia, from the CMS list of agencies.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Westminster-Canterbury of Richmond (CCN 495096). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/westminster-canterbury-of-richmond-richmond-va-495096/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Westminster-Canterbury of Richmond last inspected?
- The latest inspection with a citation in the CMS record was on 30 Oct 2024. It was a complaint investigation. It gave 2 citations. The standard survey before the last one was on 25 May 2023. CMS marks the last health inspection of this home as more than 2 years old.
- Who operates Westminster-Canterbury of Richmond?
- The CMS record gives the ownership type as non-profit, corporation. CMS lists no chain for the home. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is Westminster-Canterbury of Richmond a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Virginia as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.