Massachusetts › Hampden County › Holyoke
Mission Care At Holyoke
35 Holy Family Road, Holyoke, MA 01040
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Mission Care At Holyoke is a For-profit, limited liability company nursing home in Holyoke, Massachusetts, certified for 125 beds and caring for about 120 residents a day.
CMS gives it 1 of 5 stars overall, below the Massachusetts median of 3; the health inspection rating is 1, staffing 3 and quality measures 3.
Inspectors recorded 44 health deficiencies across the three most recent survey cycles (15, 10, 19 by cycle, most recent first), 4 of them at the actual-harm or immediate-jeopardy level. That is 35.2 per 100 beds, more than the state median of 21.7.
CMS lists 2 penalties in the period covered: fines totalling $27K.
Reported nurse staffing is 3.7 hours per resident per day (0.6 RN), close to the Massachusetts median of 3.7; nursing staff turnover is 44.8%.
CMS flags that the facility carries the CMS abuse icon.
Compared with county, state and nation
| Measure | This facility | Hampden Co. median | Massachusetts median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 44 | 27 | 27 | 28.7 |
| Citations per 100 beds | 35.2 | 22.6 | 21.7 | 26.8 |
| Total nurse hours per resident day | 3.7 | 3.7 | 3.7 | 3.9 |
| RN hours per resident day | 0.6 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 44.8% | 44.2% | 37.7% | 45.8% |
| Fines listed | $27,343 | $0 | $0 | — |
County and state figures are medians across facilities (26 in the county, 341 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Massachusetts average per facility for the same cycle, as published by CMS. Standard health survey dates: 10 Jun 2025, 2 Apr 2024.
Severity mix: J ×2 G ×2 D ×36 E ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 23 Jun 2026 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 3 Jun 2026 |
| 3 Dec 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 18 Nov 2025 |
| 3 Dec 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 18 Nov 2025 |
| 25 Nov 2025 | F0603 | Protect each resident from separation (from other residents, his/her room, or confinement to his/her room). | G | Complaint investigation | 15 Dec 2025 |
| 25 Nov 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 15 Dec 2025 |
| 25 Nov 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 15 Dec 2025 |
| 10 Jun 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Standard survey | 25 Jul 2025 |
| 10 Jun 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 25 Jul 2025 |
| 10 Jun 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 25 Jul 2025 |
| 10 Jun 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 25 Jul 2025 |
| 10 Jun 2025 | F0646 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. | D | Standard survey | 25 Jul 2025 |
| 10 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 25 Jul 2025 |
| 10 Jun 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 25 Jul 2025 |
| 10 Jun 2025 | F0790 | Provide routine and 24-hour emergency dental care for each resident. | D | Standard survey | 25 Jul 2025 |
| 10 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 25 Jul 2025 |
| 10 Jun 2025 | F0551 | Give the resident's representative the ability to exercise the resident's rights. | D | Complaint investigation | 25 Jul 2025 |
| 1 Apr 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | J | Complaint investigation | 17 Mar 2025 |
| 1 Apr 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 17 Mar 2025 |
| 2 Jan 2025 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Complaint investigation | 24 Jan 2025 |
| 2 Apr 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 17 May 2024 |
| 2 Apr 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 17 May 2024 |
| 2 Apr 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 17 May 2024 |
| 2 Apr 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 17 May 2024 |
| 2 Apr 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 17 May 2024 |
| 2 Apr 2024 | F0926 | Have policies on smoking. | D | Standard survey | 17 May 2024 |
| 3 Jan 2023 | F0760 | Ensure that residents are free from significant medication errors. | G | Standard survey | 3 Jan 2023 |
| 3 Jan 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Standard survey | 19 Feb 2023 |
| 3 Jan 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 19 Feb 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 25 Nov 2025 | Fine | $10,358 | |
| 1 Apr 2025 | Fine | $16,985 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Massachusetts average. Turnover: nursing staff 44.8%, RNs 30.8%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 9.9% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.7% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 6.3% | 3.3% | 2.8% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 4.2% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.4% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 31.5% | 19.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Holyoke Care Center Llc. Chain: Icare Health Network (12 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Active Investments LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2021 |
| Commonwealth Capital Investors LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2021 |
| Preston Capital Investors Inc | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2021 |
| Vantage Capital Investors LLC | 5% or greater indirect ownership interest | NO PERCENTAGE PROVIDED | 02/02/2021 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Hampden County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Agawam East Rehab and Nursing | Agawam | 123 | 5 | 4 | 3 | 17 | 13.8 | — | 25 Nov 2025 |
| Care One At Holyoke | Holyoke | 164 | 5 | 5 | 5 | 10 | 6.1 | — | 17 Sep 2025 |
| Loomis Lakeside At Reeds Landing | Springfield | 42 | 5 | 5 | 4 | 8 | 19.0 | — | 18 Nov 2024 |
| Mary'S Meadow At Providence Place | Holyoke | 40 | 5 | 5 | 5 | 4 | 10.0 | — | 27 Aug 2025 |
| Renaissance Manor On Cabot | Holyoke | 61 | 5 | 4 | 4 | 22 | 36.1 | — | 22 Sep 2025 |
| Agawam South Rehab and Nursing | Agawam | 122 | 4 | 3 | 3 | 28 | 23.0 | — | 10 Mar 2026 |
| East Longmeadow Skilled Nursing Center | East Longmeadow | 131 | 4 | 4 | 4 | 30 | 22.9 | — | 22 Jul 2025 |
| Julian J Levitt Family Nursing Home | Longmeadow | 200 | 4 | 3 | 3 | 21 | 10.5 | $11K | 7 May 2025 |
All 26 facilities in Hampden County
Questions and answers
How many deficiencies has Mission Care At Holyoke been cited for?
44 health deficiencies across the three most recent survey cycles, 4 at the actual-harm or immediate-jeopardy level. The Massachusetts median is 27 per facility.
Has Mission Care At Holyoke been fined?
Yes. CMS lists fines totalling $27K in the period covered.
How does staffing at Mission Care At Holyoke compare?
Reported total nurse staffing is 3.7 hours per resident per day against a Massachusetts median of 3.7 and a national average of 3.9.
Who operates Mission Care At Holyoke?
It is part of the Icare Health Network chain. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Active Investments LLC, Commonwealth Capital Investors LLC and Preston Capital Investors Inc. Individual owners and managers are not listed on this site.
When was Mission Care At Holyoke last inspected?
The most recent survey or investigation in the CMS record is dated 23 Jun 2026; the most recent standard health survey was 10 Jun 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.