Montowese Center for Health & RehabilitationCMS ratings, inspections and fines
- Address
- 163 Quinnipiac Avenue, North Haven, CT 06473
- CCN
- 075017
- Ownership type
- For-profit, limited liability company
- Certified beds
- 120
- Residents per day
- 111
- CMS flags
- None in the CMS record
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Montowese Center for Health & Rehabilitation an overall rating of 2 of 5 stars. The last standard survey was on 24 Oct 2024. The latest survey cycle has 11 health citations. The median for nursing homes in Connecticut is 12. CMS lists 1 fine of $10,033 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in Connecticut (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | South Central Connecticut Planning Region median | Connecticut median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 2 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 3 | 3.0 | 3.0 | 2.9 |
| Quality measure rating | 5 | 3.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 23 homes in the planning region, 191 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Connecticut median |
|---|---|---|---|
| Cycle 1 (latest) | 24 Oct 2024 | 11 | 12 |
| Cycle 2 | 16 Aug 2022 | 19 | 13 |
| Cycle 3 | No date | 47 | 7 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | K0 | L0 | |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | F0 | ||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 11 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 27 Jan 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | Past Non-Compliance |
| 24 Oct 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E | Standard survey | 5 Dec 2024 |
| 24 Oct 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 5 Dec 2024 |
| 24 Oct 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 5 Dec 2024 |
| 24 Oct 2024 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | E | Standard survey | 5 Dec 2024 |
| 24 Oct 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 5 Dec 2024 |
| 24 Oct 2024 | F0711 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | E | Standard survey | 5 Dec 2024 |
| 24 Oct 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Standard survey | 5 Dec 2024 |
| 24 Oct 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 5 Dec 2024 |
| 24 Oct 2024 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | E | Complaint investigation | 5 Dec 2024 |
| 24 Oct 2024 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | E | Standard survey | 5 Dec 2024 |
Survey cycle 2: 19 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 22 May 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Complaint investigation | 9 May 2025 |
| 5 May 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 12 Jun 2025 |
| 15 Jan 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 14 Jan 2025 |
| 23 Dec 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Complaint investigation | 21 Jan 2025 |
| 30 Sep 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 11 Nov 2024 |
| 30 Sep 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 11 Nov 2024 |
| 16 Aug 2022 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 16 Sep 2022 |
| 16 Aug 2022 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 16 Sep 2022 |
| 16 Aug 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 16 Sep 2022 |
| 16 Aug 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 16 Sep 2022 |
| 16 Aug 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Standard survey | 16 Sep 2022 |
| 16 Aug 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 16 Sep 2022 |
| 16 Aug 2022 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Standard survey | 16 Sep 2022 |
| 16 Aug 2022 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 16 Sep 2022 |
| 16 Aug 2022 | F0760 | Ensure that residents are free from significant medication errors. | J | Standard survey | 16 Aug 2022 |
| 16 Aug 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 16 Sep 2022 |
| 16 Aug 2022 | F0772 | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. | E | Standard survey | 16 Sep 2022 |
| 16 Aug 2022 | F0836 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. | D | Standard survey | 16 Sep 2022 |
| 16 Aug 2022 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 16 Sep 2022 |
Survey cycle 3: 47 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 17 Jul 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 8 Aug 2024 |
| 26 Jun 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 6 Aug 2024 |
| 23 May 2024 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0624 | Prepare residents for a safe transfer or discharge from the nursing home. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0635 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 9 Aug 2024 |
| 23 May 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0760 | Ensure that residents are free from significant medication errors. | E | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0775 | Keep complete, dated laboratory records in the resident's record. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0776 | Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 3 Jul 2024 |
| 23 May 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 3 Jul 2024 |
| 14 Mar 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 4 May 2024 |
| 14 Mar 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 4 May 2024 |
| 14 Mar 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 4 May 2024 |
| 14 Mar 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 4 May 2024 |
| 14 Mar 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 4 May 2024 |
| 7 Dec 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 30 Dec 2023 |
| 7 Dec 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 30 Dec 2023 |
| 13 Nov 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 9 Dec 2023 |
| 13 Nov 2023 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Complaint investigation | 9 Dec 2023 |
| 24 Oct 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 10 Nov 2023 |
| 6 Mar 2020 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 3 Jul 2020 |
| 6 Mar 2020 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 6 Jul 2020 |
| 6 Mar 2020 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 10 Aug 2020 |
| 6 Mar 2020 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 10 Aug 2020 |
| 6 Mar 2020 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 10 Aug 2020 |
| 6 Mar 2020 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 10 Aug 2020 |
| 6 Mar 2020 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 10 Aug 2020 |
| 6 Mar 2020 | F0687 | Provide appropriate foot care. | D | Standard survey | 10 Aug 2020 |
| 6 Mar 2020 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 10 Aug 2020 |
| 6 Mar 2020 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 10 Aug 2020 |
| 6 Mar 2020 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 10 Aug 2020 |
| 6 Mar 2020 | F0791 | Provide or obtain dental services for each resident. | D | Standard survey | 10 Aug 2020 |
| 6 Mar 2020 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 10 Aug 2020 |
| 6 Mar 2020 | F0814 | Dispose of garbage and refuse properly. | D | Standard survey | 10 Aug 2020 |
| 6 Mar 2020 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 10 Aug 2020 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 23 Dec 2024 | Fine | $10,033 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Connecticut median | Connecticut average (CMS) |
|---|---|---|---|
| All nurse staff | 3.83 | 3.70 | 3.73 |
| Registered nurses (RN) | 0.50 | 0.60 | 0.69 |
| Licensed practical nurses (LPN) | 1.23 | 0.82 | |
| Nurse aides | 2.11 | 2.22 | |
| All nurse staff, weekends | 3.38 | 3.30 | 3.37 |
- Nurse staff turnover in a year
- 41.3%
- Nurse staff turnover, Connecticut median
- 35.9%
- RN turnover in a year
- 55.6%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 15.7% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.6% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.0% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.3% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.5% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 16.7% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.0% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 9.5% | 17.6% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- Montowese Acquisition Operator LLC
- Chain
- National Health Care Associates (42 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Mydert Holdings LLC | 5% or greater direct ownership interest | 51% | 7 Jun 2024 |
| Zadun Holdings LLC | 5% or greater direct ownership interest | 49% | 7 Jun 2024 |
| Cedar Hill Capital Associates LLC | 5% or greater indirect ownership interest | 7 Jun 2024 | |
| Juniper Capital Associates LLC | 5% or greater indirect ownership interest | 7 Jun 2024 | |
| Oak Management Capital LLC | 5% or greater indirect ownership interest | 7 Jun 2024 | |
| National Health Care Associates Inc | Operational/managerial control | 7 Jun 2024 | |
| Baker Tilly Advisory Group LP | Adp of the snf | 7 Jun 2024 | |
| National Health Care Associates Inc | Adp of the snf | 7 Jun 2024 | |
| Preferred Therapy Solutions LLC | Adp of the snf | 7 Jun 2024 | |
| Procare LTC Holding LLC | Adp of the snf | 7 Jun 2024 |
The site shows organisations only. It does not show the names of persons.
Other homes in South Central Connecticut Planning Region
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Leeway, Inc | New Haven | 4 of 5 | 8 | $0 | 30 Dec 2025 | |
| New Haven Center for Nursing & Rehabilitation LLC | New Haven | 1 of 5 | 31 | $61,814 | 29 Aug 2025 | |
| Mary Wade Home | New Haven | 1 of 5 | 19 | $20,144 | 25 Feb 2025 | |
| Whitney Center | Hamden | 3 of 5 | 10 | $0 | 4 Dec 2024 | |
| Arden Care CenterSpecial Focus candidate | Hamden | 1 of 5 | 44 | $87,831 | 26 Feb 2025 | |
| Apple Rehab Laurel Woods | East Haven | 2 of 5 | 9 | $64,555 | 29 Jan 2026 | |
| Whitney Rehabilitation Care Center | Hamden | 3 of 5 | 10 | $0 | 6 May 2026 | |
| Hamden Rehabilitation & Healthcare Center | Hamden | 3 of 5 | 6 | $0 | 13 Feb 2026 | |
| Grimes Center | New Haven | 5 of 5 | 9 | $0 | 30 Jan 2026 | |
| Advanced Center for Nursing & Rehabilitation | New Haven | 1 of 5 | 38 | $72,450 | 29 Jan 2025 | |
| Ark Healthcare & Rehabilitation at Branford Hills | Branford | 2 of 5 | 19 | $8,021 | 5 Feb 2026 | |
| Whispering Pines Rehabilitation and Nursing Center | East Haven | 4 of 5 | 7 | $0 | 17 Mar 2026 |
All 23 nursing homes in South Central Connecticut Planning Region
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Montowese Center for Health & Rehabilitation (CCN 075017). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/montowese-center-for-health-rehabilitation-north-haven-ct-075017/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Montowese Center for Health & Rehabilitation last inspected?
- The latest inspection with a citation in the CMS record was on 27 Jan 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 16 Aug 2022.
- Who operates Montowese Center for Health & Rehabilitation?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain National Health Care Associates. The CMS ownership file names National Health Care Associates Inc for operational or managerial control. This site does not show the names of persons.
- Is Montowese Center for Health & Rehabilitation a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Connecticut as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.