Connecticut › Southeastern Ct County › Waterford
New London Sub-Acute and Nursing
90 Clark Lane, Waterford, CT 06385
CMS abuse iconSpecial Focus Facility candidate
Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 120 beds, New London Sub-Acute and Nursing serves Waterford in Southeastern Ct County, Connecticut and has taken Medicare and Medicaid residents since 1967.
CMS gives it 1 of 5 stars overall, below the Connecticut median of 3; the health inspection rating is 1, staffing 2 and quality measures 3.
Inspectors recorded 83 health deficiencies across the three most recent survey cycles (52, 22, 9 by cycle, most recent first), 10 of them at the actual-harm or immediate-jeopardy level. That is 69.2 per 100 beds, more than the state median of 29.2.
CMS lists 4 penalties in the period covered: fines totalling $180K.
Reported nurse staffing is 3.6 hours per resident per day (0.6 RN), close to the Connecticut median of 3.7; nursing staff turnover is 42.6%.
CMS flags that the facility carries the CMS abuse icon and is a Special Focus Facility candidate.
83health deficiencies, 3 survey cycles10 at actual harm or worse
$180Kfines listed by CMS4 penalties in period
3.6nurse hours per resident per daystate median 3.7
80%occupancy (residents ÷ beds)96 residents a day
Compared with county, state and nation
| Measure | This facility | Southeastern Ct Co. median | Connecticut median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 83 | 32 | 35 | 28.7 |
| Citations per 100 beds | 69.2 | 32.3 | 29.2 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.5 | 3.7 | 3.9 |
| RN hours per resident day | 0.6 | 0.7 | 0.6 | 0.7 |
| Nursing staff turnover | 42.6% | 35.2% | 35.9% | 45.8% |
| Fines listed | $180,374 | $16,065 | $8,021 | — |
County and state figures are medians across facilities (14 in the county, 191 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Connecticut average per facility for the same cycle, as published by CMS. Standard health survey dates: 27 Mar 2025, 3 Nov 2022.
Severity mix: J ×5 K ×2 G ×2 H ×1 D ×46 E ×21 B ×5 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 22 Apr 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Complaint investigation (under dispute review) | 8 May 2026 |
| 22 Apr 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation (under dispute review) | 18 Apr 2026 |
| 22 Apr 2026 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 25 Apr 2026 |
| 22 Apr 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 25 Apr 2026 |
| 22 Apr 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 25 Apr 2026 |
| 22 Apr 2026 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 25 Apr 2026 |
| 22 Apr 2026 | F0742 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Complaint investigation | 25 Apr 2026 |
| 22 Apr 2026 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Complaint investigation | 25 Apr 2026 |
| 22 Apr 2026 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Complaint investigation | 25 Apr 2026 |
| 22 Apr 2026 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | B | Complaint investigation | 25 Apr 2026 |
| 6 Feb 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 14 Jan 2026 |
| 6 Feb 2026 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 13 Mar 2026 |
| 6 Feb 2026 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 13 Mar 2026 |
| 6 Feb 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 13 Mar 2026 |
| 21 Aug 2025 | F0760 | Ensure that residents are free from significant medication errors. | J | Complaint investigation | 3 Sep 2025 |
| 21 Aug 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | H | Complaint investigation | 3 Sep 2025 |
| 21 Aug 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E | Complaint investigation | 3 Sep 2025 |
| 21 Aug 2025 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Complaint investigation | 3 Sep 2025 |
| 21 Aug 2025 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | E | Complaint investigation | 3 Sep 2025 |
| 21 Aug 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 3 Sep 2025 |
| 21 Aug 2025 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | D | Complaint investigation | 3 Sep 2025 |
| 21 Aug 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 3 Sep 2025 |
| 30 Jun 2025 | F0760 | Ensure that residents are free from significant medication errors. | J | Complaint investigation (under dispute review) | 5 Sep 2025 |
| 30 Jun 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Complaint investigation | 21 Jul 2025 |
| 30 Jun 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 21 Jul 2025 |
| 30 Jun 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 2 Jul 2025 |
| 30 Jun 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 2 Jul 2025 |
| 30 Jun 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 31 Jul 2025 |
| 27 Mar 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | K | Standard survey (under dispute review) | 7 May 2025 |
| 27 Mar 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | K | Standard survey (under dispute review) | 7 May 2025 |
| 27 Mar 2025 | F0610 | Respond appropriately to all alleged violations. | J | Standard survey | 7 May 2025 |
| 27 Mar 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | E | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0603 | Protect each resident from separation (from other residents, his/her room, or confinement to his/her room). | E | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | E | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0946 | Provide training in compliance and ethics. | E | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0949 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. | C | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0570 | Assure the security of all personal funds of residents deposited with the facility. | B | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | B | Standard survey | 13 May 2025 |
| 27 Mar 2025 | F0944 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | B | Standard survey | 13 May 2025 |
| 13 Jan 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 11 Feb 2025 |
| 21 Nov 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 2 Jan 2024 |
| 21 Nov 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 2 Jan 2024 |
| 23 Aug 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 15 Sep 2023 |
| 3 Nov 2022 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | E | Standard survey | 8 Jan 2023 |
| 3 Nov 2022 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | E | Standard survey | 8 Jan 2023 |
| 3 Nov 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 8 Jan 2023 |
| 3 Nov 2022 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | E | Standard survey | 14 Dec 2022 |
| 3 Nov 2022 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Standard survey | 14 Dec 2022 |
| 3 Nov 2022 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 8 Jan 2023 |
| 3 Nov 2022 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 8 Jan 2023 |
| 3 Nov 2022 | F0908 | Keep all essential equipment working safely. | E | Standard survey | 14 Dec 2022 |
| 3 Nov 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 8 Jan 2023 |
| 3 Nov 2022 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 8 Jan 2023 |
| 3 Nov 2022 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 14 Dec 2022 |
| 3 Nov 2022 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 8 Jan 2023 |
| 3 Nov 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 8 Jan 2023 |
| 3 Nov 2022 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | D | Standard survey | 8 Jan 2023 |
| 3 Nov 2022 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Standard survey | 8 Jan 2023 |
| 20 Dec 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 31 Jan 2020 |
| 20 Dec 2019 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 31 Jan 2020 |
| 20 Dec 2019 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 31 Jan 2020 |
| 20 Dec 2019 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 31 Jan 2020 |
| 20 Dec 2019 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 31 Jan 2020 |
| 20 Dec 2019 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 31 Jan 2020 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 22 Apr 2026 | Fine | $96,604 | |
| 6 Feb 2026 | Fine | $22,315 | |
| 30 Jun 2025 | Fine | $34,600 | |
| 27 Mar 2025 | Fine | $26,855 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Connecticut average. Turnover: nursing staff 42.6%, RNs 52.4%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Connecticut median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 21.4% | 17.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.4% | 0.5% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.5% | 1.2% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.0% | 3.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.9% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 13.8% | 15.3% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.6% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 24.9% | 17.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: 88 Clark Operating Llc.
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Southeastern Ct County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Avalon Health Care Center At Stoneridge | Mystic | 40 | 5 | 5 | 5 | 7 | 17.5 | $8K | 4 Mar 2025 |
| Bride Brook Rehabilitation & Nursing Center | Niantic | 130 | 5 | 5 | 4 | 11 | 8.5 | — | 23 Apr 2025 |
| Complete Care At Groton Regency | Groton | 162 | 5 | 4 | 2 | 21 | 13.0 | — | 29 Jan 2026 |
| Pendleton Rehabilitation and Nursing Center | Mystic | 120 | 5 | 4 | 3 | 32 | 26.7 | — | 18 Nov 2025 |
| Beechwood Health & Rehabilitation Center | New London | 60 | 4 | 4 | 2 | 23 | 38.3 | — | 21 Nov 2025 |
| Fairview | Groton | 120 | 4 | 4 | 1 | 17 | 14.2 | — | 13 Apr 2026 |
| Norwich Sub-Acute and Nursing | Norwich | 120 | 4 | 4 | 2 | 23 | 19.2 | $47K | 4 Jun 2026 |
| Apple Rehab Mystic | Mystic | 60 | 2 | 3 | 1 | 32 | 53.3 | $17K | 8 May 2026 |
All 14 facilities in Southeastern Ct County
Questions and answers
How many deficiencies has New London Sub-Acute and Nursing been cited for?
83 health deficiencies across the three most recent survey cycles, 10 at the actual-harm or immediate-jeopardy level. The Connecticut median is 35 per facility.
Has New London Sub-Acute and Nursing been fined?
Yes. CMS lists fines totalling $180K in the period covered.
How does staffing at New London Sub-Acute and Nursing compare?
Reported total nurse staffing is 3.6 hours per resident per day against a Connecticut median of 3.7 and a national average of 3.9.
Who operates New London Sub-Acute and Nursing?
Ownership type is for-profit, limited liability company. Individual owners and managers are not listed on this site.
When was New London Sub-Acute and Nursing last inspected?
The most recent survey or investigation in the CMS record is dated 22 Apr 2026; the most recent standard health survey was 27 Mar 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.