Utah › Utah County › Payson
Rocky Mountain Care - Maple Dell
55 South Professional Way, Payson, UT 84651
Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Rocky Mountain Care - Maple Dell is a For-profit, corporation nursing home in Payson, Utah, certified for 76 beds and caring for about 53 residents a day.
CMS gives it 2 of 5 stars overall, below the Utah median of 3; the health inspection rating is 1, staffing 4 and quality measures 5.
Inspectors recorded 80 health deficiencies across the three most recent survey cycles (13, 34, 33 by cycle, most recent first), 6 of them at the actual-harm or immediate-jeopardy level. That is 105.3 per 100 beds, more than the state median of 26.0.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.6 hours per resident per day (1.4 RN), close to the Utah median of 3.7; nursing staff turnover is 43.4%.
80health deficiencies, 3 survey cycles6 at actual harm or worse
$0fines listed by CMS0 penalties in period
3.6nurse hours per resident per daystate median 3.7
70%occupancy (residents ÷ beds)53 residents a day
Compared with county, state and nation
| Measure | This facility | Utah Co. median | Utah median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 80 | 22 | 22 | 28.7 |
| Citations per 100 beds | 105.3 | 26.0 | 26.0 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.7 | 3.7 | 3.9 |
| RN hours per resident day | 1.4 | 1.2 | 1.0 | 0.7 |
| Nursing staff turnover | 43.4% | 54.5% | 50.9% | 45.8% |
| Fines listed | $0 | $4,938 | $6,351 | — |
County and state figures are medians across facilities (13 in the county, 97 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Utah average per facility for the same cycle, as published by CMS. Standard health survey dates: 28 Aug 2024, 3 Oct 2022.
Severity mix: L ×1 G ×5 D ×25 E ×46 F ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 5 May 2026 | F0760 | Ensure that residents are free from significant medication errors. | G | Complaint investigation | 28 Mar 2026 |
| 28 Aug 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 9 Oct 2024 |
| 28 Aug 2024 | F0610 | Respond appropriately to all alleged violations. | E | Complaint investigation | 9 Oct 2024 |
| 28 Aug 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 9 Oct 2024 |
| 28 Aug 2024 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 9 Oct 2024 |
| 28 Aug 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 9 Oct 2024 |
| 28 Aug 2024 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Complaint investigation | 9 Oct 2024 |
| 28 Aug 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 9 Oct 2024 |
| 28 Aug 2024 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Standard survey | 9 Oct 2024 |
| 28 Aug 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 9 Oct 2024 |
| 28 Aug 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 9 Oct 2024 |
| 28 Aug 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 9 Oct 2024 |
| 28 Aug 2024 | F0801 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | D | Standard survey | 9 Oct 2024 |
| 3 Oct 2022 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | G | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | G | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | G | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | G | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 11 Nov 2022 |
| 3 Oct 2022 | F0888 | Ensure staff are vaccinated for COVID-19 | D | Standard survey | 11 Nov 2022 |
| 21 Jul 2021 | F0880 | Provide and implement an infection prevention and control program. | L | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0801 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0882 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0563 | Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0680 | Ensure the activities program is directed by a qualified professional. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0732 | Post nurse staffing information every day. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0885 | Report COVID19 data to residents and families. | E | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0729 | Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining. | D | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Standard survey | 30 Sep 2021 |
| 21 Jul 2021 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 30 Sep 2021 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Utah average. Turnover: nursing staff 43.4%, RNs 17.6%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Utah median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 20.3% | 10.6% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.2% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.5% | 1.6% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 7.3% | 2.1% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.3% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 24.6% | 13.0% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.8% | 3.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 7.2% | 10.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Canyonlands Health Care Special Service District. Chain: Rocky Mountain Care (10 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Canyonlands Health Care Special Service District | 5% or greater direct ownership interest | 100% | 04/01/2025 |
| Dej Payson Operating LLC | Operational/managerial control | NOT APPLICABLE | 02/13/2025 |
| Dej Payson Operating LLC | Adp of the snf | NOT APPLICABLE | 07/31/2025 |
| Rocky Mountain Care LLC | Adp of the snf | NOT APPLICABLE | 07/31/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Utah County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Advanced Health Care of Salem | Salem | 16 | 5 | 5 | 4 | 7 | 43.8 | — | 20 Jan 2026 |
| Mervyn Sharp Bennion Central Utah Veterans Home | Payson | 108 | 5 | 5 | 5 | 13 | 12.0 | — | 13 Apr 2026 |
| Pointe Meadows Health and Rehabilitation | Lehi | 99 | 5 | 4 | 3 | 22 | 22.2 | — | 7 Aug 2025 |
| Stonehenge of Orem | Orem | 34 | 5 | 5 | 3 | 2 | 5.9 | — | 5 Mar 2026 |
| Stonehenge of Springville | Springville | 50 | 5 | 4 | 3 | 13 | 26.0 | $5K | 5 Mar 2025 |
| Cascades At Orchard Park | Orem | 52 | 4 | 4 | 2 | 25 | 48.1 | $12K | 6 Mar 2025 |
| Stonehenge of American Fork | American Fork | 119 | 4 | 4 | 3 | 16 | 13.4 | $22K | 23 Jul 2025 |
| Monument Healthcare American Fork | American Fork | 106 | 3 | 2 | 4 | 59 | 55.7 | $35K | 4 Sep 2025 |
All 13 facilities in Utah County
Questions and answers
How many deficiencies has Rocky Mountain Care - Maple Dell been cited for?
80 health deficiencies across the three most recent survey cycles, 6 at the actual-harm or immediate-jeopardy level. The Utah median is 22 per facility.
Has Rocky Mountain Care - Maple Dell been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Rocky Mountain Care - Maple Dell compare?
Reported total nurse staffing is 3.6 hours per resident per day against a Utah median of 3.7 and a national average of 3.9.
Who operates Rocky Mountain Care - Maple Dell?
It is part of the Rocky Mountain Care chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Canyonlands Health Care Special Service District and Dej Payson Operating LLC. Individual owners and managers are not listed on this site.
When was Rocky Mountain Care - Maple Dell last inspected?
The most recent survey or investigation in the CMS record is dated 5 May 2026; the most recent standard health survey was 28 Aug 2024.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.