California › Contra Costa County › Concord
Willow Pass Healthcare Center
3318 Willow Pass Road, Concord, CA 94519
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Willow Pass Healthcare Center, in Concord, California, is certified for 81 beds under for-profit, corporation ownership.
CMS gives it 3 of 5 stars overall, equal to the California median; the health inspection rating is 2, staffing 4 and quality measures 5.
Inspectors recorded 50 health deficiencies across the three most recent survey cycles (25, 14, 11 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 61.7 per 100 beds, about the same as the state median of 51.1.
CMS lists 2 penalties in the period covered: fines totalling $46K and 1 payment denial.
Reported nurse staffing is 4.0 hours per resident per day (0.6 RN), close to the California median of 4.2; nursing staff turnover is 46.0%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Contra Costa Co. median | California median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 50 | 29 | 44 | 28.7 |
| Citations per 100 beds | 61.7 | 33.3 | 51.1 | 26.8 |
| Total nurse hours per resident day | 4.0 | 4.2 | 4.2 | 3.9 |
| RN hours per resident day | 0.6 | 0.7 | 0.5 | 0.7 |
| Nursing staff turnover | 46.0% | 35.1% | 36.4% | 45.8% |
| Fines listed | $45,702 | $0 | $0 | — |
County and state figures are medians across facilities (30 in the county, 1165 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: California average per facility for the same cycle, as published by CMS. Standard health survey dates: 14 Oct 2022, 7 Feb 2020.
Severity mix: G ×2 D ×25 E ×17 F ×2 B ×3 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 26 Mar 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 14 Apr 2026 |
| 26 Mar 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 14 Apr 2026 |
| 13 Mar 2026 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Complaint investigation (under dispute review) | 13 Apr 2026 |
| 13 Mar 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 13 Apr 2026 |
| 13 Mar 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 13 Apr 2026 |
| 7 Sep 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 29 Dec 2025 |
| 9 Jul 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Complaint investigation | 9 Aug 2024 |
| 25 Apr 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 30 Apr 2024 |
| 25 Apr 2024 | F0918 | Provide a bathroom in or located near each resident’s room. | D | Complaint investigation | 30 Apr 2024 |
| 11 Apr 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 30 May 2024 |
| 21 Feb 2024 | F0583 | Keep residents' personal and medical records private and confidential. | D | Complaint investigation | 15 Mar 2024 |
| 31 Aug 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 28 Sep 2023 |
| 14 Oct 2022 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0790 | Provide routine and 24-hour emergency dental care for each resident. | D | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | C | Standard survey | 1 Dec 2022 |
| 14 Oct 2022 | F0912 | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. | B | Standard survey | 1 Dec 2022 |
| 7 Feb 2020 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0583 | Keep residents' personal and medical records private and confidential. | E | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 27 Mar 2020 |
| 7 Feb 2020 | F0912 | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. | B | Standard survey | 27 Mar 2020 |
| 9 Jan 2019 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | E | Standard survey | 9 Feb 2019 |
| 9 Jan 2019 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | E | Standard survey | 9 Feb 2019 |
| 9 Jan 2019 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 9 Feb 2019 |
| 9 Jan 2019 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 9 Feb 2019 |
| 9 Jan 2019 | F0912 | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. | B | Standard survey | 9 Feb 2019 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 11 Apr 2024 | Payment denial | — | 27 days |
| 11 Apr 2024 | Fine | $45,702 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the California average. Turnover: nursing staff 46.0%, RNs 30.0%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | California median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 5.8% | 8.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.1% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.4% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.7% | 1.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.6% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 6.7% | 8.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.2% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 0.6% | 9.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. CMS groups this facility with 6 facilities under an individual owner's name; this site does not publish people's names, so no chain page is linked. Legal business name: Willow Pass Health Care Center Inc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Hycare Inc | Operational/managerial control | NOT APPLICABLE | 09/07/2006 |
| Hycare Inc | Adp of the snf | NOT APPLICABLE | 10/10/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Contra Costa County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Alhambra Post Acute | Martinez | 44 | 5 | 4 | 4 | 45 | 102.3 | — | 3 Jun 2026 |
| Creekside Healthcare Center | San Pablo | 80 | 5 | 4 | 5 | 21 | 26.3 | — | 23 Feb 2026 |
| Greenridge Post Acute | El Sobrante | 60 | 5 | 5 | 4 | 11 | 18.3 | — | 18 Jun 2026 |
| La Casa Via Transitional Care Center | Walnut Creek | 99 | 5 | 4 | 4 | 25 | 25.3 | — | 5 Jun 2025 |
| Legacy Post Acute Care | Martinez | 96 | 5 | 4 | 4 | 17 | 17.7 | — | 3 Apr 2026 |
| Moraga Post Acute | Moraga | 49 | 5 | 4 | 2 | 28 | 57.1 | — | 13 Apr 2026 |
| Rossmoor Post Acute | Walnut Creek | 155 | 5 | 4 | 3 | 33 | 21.3 | — | 8 Jun 2026 |
| Tice Valley Post Acute | Walnut Creek | 120 | 5 | 4 | 4 | 28 | 23.3 | — | 17 Jun 2026 |
All 30 facilities in Contra Costa County
Questions and answers
How many deficiencies has Willow Pass Healthcare Center been cited for?
50 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The California median is 44 per facility.
Has Willow Pass Healthcare Center been fined?
Yes. CMS lists fines totalling $46K in the period covered, plus 1 payment denial.
How does staffing at Willow Pass Healthcare Center compare?
Reported total nurse staffing is 4.0 hours per resident per day against a California median of 4.2 and a national average of 3.9.
Who operates Willow Pass Healthcare Center?
CMS groups it with other facilities under an individual owner, whose name this site does not publish. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Hycare Inc. Individual owners and managers are not listed on this site.
When was Willow Pass Healthcare Center last inspected?
The most recent survey or investigation in the CMS record is dated 26 Mar 2026; the most recent standard health survey was 14 Oct 2022.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.