Maryland › Washington County › Hagerstown
Hagerstown Healthcare Center
750 Dual Highway, Hagerstown, MD 21740
CMS abuse icon
Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Hagerstown Healthcare Center, in Hagerstown, Maryland, is certified for 140 beds under for-profit, corporation ownership and belongs to the Communicare Health chain.
CMS gives it 2 of 5 stars overall, below the Maryland median of 3; the health inspection rating is 2, staffing 3 and quality measures 4.
Inspectors recorded 87 health deficiencies across the three most recent survey cycles (19, 29, 39 by cycle, most recent first), 4 of them at the actual-harm or immediate-jeopardy level. That is 62.1 per 100 beds, more than the state median of 43.7.
CMS lists 2 penalties in the period covered: fines totalling $24K.
Reported nurse staffing is 3.6 hours per resident per day (0.5 RN), close to the Maryland median of 3.6; nursing staff turnover is 44.4%.
CMS flags that the facility carries the CMS abuse icon.
87health deficiencies, 3 survey cycles4 at actual harm or worse
$24Kfines listed by CMS2 penalties in period
3.6nurse hours per resident per daystate median 3.6
70%occupancy (residents ÷ beds)98 residents a day
Compared with county, state and nation
| Measure | This facility | Washington Co. median | Maryland median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 87 | 74 | 45 | 28.7 |
| Citations per 100 beds | 62.1 | 62.1 | 43.7 | 26.8 |
| Total nurse hours per resident day | 3.6 | 3.9 | 3.6 | 3.9 |
| RN hours per resident day | 0.5 | 0.8 | 0.7 | 0.7 |
| Nursing staff turnover | 44.4% | 44.4% | 41.5% | 45.8% |
| Fines listed | $24,125 | $24,060 | $0 | — |
County and state figures are medians across facilities (10 in the county, 221 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Maryland average per facility for the same cycle, as published by CMS. Standard health survey dates: 26 Nov 2025, 22 Dec 2023.
Severity mix: J ×1 G ×3 D ×59 E ×15 F ×8 B ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 16 Jun 2026 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 3 Jul 2026 |
| 18 May 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 10 Jun 2026 |
| 6 Mar 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 13 Apr 2026 |
| 6 Mar 2026 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Complaint investigation | 13 Apr 2026 |
| 6 Mar 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 13 Apr 2026 |
| 26 Nov 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 27 Jan 2026 |
| 26 Nov 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 27 Jan 2026 |
| 26 Nov 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 27 Jan 2026 |
| 26 Nov 2025 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 27 Jan 2026 |
| 26 Nov 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 27 Jan 2026 |
| 26 Nov 2025 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 27 Jan 2026 |
| 26 Nov 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 27 Jan 2026 |
| 26 Nov 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 27 Jan 2026 |
| 26 Nov 2025 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 27 Jan 2026 |
| 26 Nov 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 27 Jan 2026 |
| 26 Nov 2025 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 27 Jan 2026 |
| 26 Nov 2025 | F0835 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | D | Standard survey | 27 Jan 2026 |
| 23 Oct 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 29 Dec 2025 |
| 23 Oct 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 29 Dec 2025 |
| 25 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 5 Aug 2024 |
| 25 Jul 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 5 Aug 2024 |
| 22 Dec 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0801 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | E | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Complaint investigation | 2 Feb 2024 |
| 22 Dec 2023 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 2 Feb 2024 |
| 22 Dec 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 2 Feb 2024 |
| 22 Dec 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 2 Feb 2024 |
| 22 Dec 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 2 Feb 2024 |
| 22 Dec 2023 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0909 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | D | Standard survey | 2 Feb 2024 |
| 22 Dec 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Complaint investigation | 2 Feb 2024 |
| 21 Aug 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 20 Sep 2023 |
| 8 Apr 2019 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | J | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | F | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Standard survey | 27 Aug 2019 |
| 8 Apr 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 27 Aug 2019 |
| 8 Apr 2019 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0624 | Prepare residents for a safe transfer or discharge from the nursing home. | E | Standard survey | 27 Aug 2019 |
| 8 Apr 2019 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 27 Aug 2019 |
| 8 Apr 2019 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 27 Aug 2019 |
| 8 Apr 2019 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 27 Aug 2019 |
| 8 Apr 2019 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 27 Aug 2019 |
| 8 Apr 2019 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 27 Aug 2019 |
| 8 Apr 2019 | F0635 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0732 | Post nurse staffing information every day. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 27 Aug 2019 |
| 8 Apr 2019 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 27 Aug 2019 |
| 8 Apr 2019 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 24 Jun 2019 |
| 8 Apr 2019 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | Standard survey | 24 Jun 2019 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 6 Mar 2026 | Fine | $15,935 | |
| 21 Aug 2023 | Fine | $8,190 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Maryland average. Turnover: nursing staff 44.4%, RNs 57.7%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Maryland median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 20.6% | 20.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.6% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.5% | 0.9% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.2% | 2.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 19.1% | 20.7% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.1% | 5.3% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 9.6% | 11.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Dual Leasing Co., Llc. Chain: Communicare Health (110 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pc Mstr Lsco, LLC | 5% or greater direct ownership interest | 100% | 05/01/2017 |
| Dual Mgt Co., LLC | Operational/managerial control | NOT APPLICABLE | 05/01/2017 |
| Dual Mgt Co., LLC | Adp of the snf | NOT APPLICABLE | 05/16/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Washington County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Fahrney-Keedy Memorial Home | Boonsboro | 106 | 5 | 5 | 4 | 29 | 27.4 | — | 26 Mar 2026 |
| Western Md Hospital Center | Hagerstown | 63 | 5 | 3 | 5 | 37 | 58.7 | $24K | 2 Dec 2025 |
| Coffman Nursing Home | Hagerstown | 59 | 3 | 3 | 4 | 45 | 76.3 | — | 23 Jul 2025 |
| Homewood Living Williamsport | Williamsport | 82 | 3 | 3 | 4 | 30 | 36.6 | $42K | 9 Jan 2026 |
| South Mountain Rehab Center | Boonsboro | 157 | 3 | 3 | 2 | 39 | 24.8 | — | 22 Apr 2026 |
| Complete Care At Hagerstown | Hagerstown | 60 | 1 | 1 | 2 | 81 | 135.0 | $43K | 2 Apr 2026 |
| Creekside Center For Rehabilitation and NursingSFF Candidate | Hagerstown | 80 | 1 | 1 | 2 | 104 | 130.0 | $112K | 6 Feb 2026 |
| Julia Manor Nursing and Rehabilitation Centerabuse icon | Hagerstown | 130 | 1 | 1 | 3 | 74 | 56.9 | — | 1 May 2026 |
All 10 facilities in Washington County
Questions and answers
How many deficiencies has Hagerstown Healthcare Center been cited for?
87 health deficiencies across the three most recent survey cycles, 4 at the actual-harm or immediate-jeopardy level. The Maryland median is 45 per facility.
Has Hagerstown Healthcare Center been fined?
Yes. CMS lists fines totalling $24K in the period covered.
How does staffing at Hagerstown Healthcare Center compare?
Reported total nurse staffing is 3.6 hours per resident per day against a Maryland median of 3.6 and a national average of 3.9.
Who operates Hagerstown Healthcare Center?
It is part of the Communicare Health chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Pc Mstr Lsco, LLC and Dual Mgt Co., LLC. Individual owners and managers are not listed on this site.
When was Hagerstown Healthcare Center last inspected?
The most recent survey or investigation in the CMS record is dated 16 Jun 2026; the most recent standard health survey was 26 Nov 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.