Michigan › Kalamazoo County › Kalamazoo
Harold and Grace Upjohn Community Care Center
2400 Portage St, Kalamazoo, MI 49001
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Harold and Grace Upjohn Community Care Center is a Non-profit, corporation nursing home in Kalamazoo, Michigan, certified for 87 beds and caring for about 80 residents a day.
CMS gives it 1 of 5 stars overall, below the Michigan median of 3; the health inspection rating is 1, staffing 4 and quality measures 4.
Inspectors recorded 61 health deficiencies across the three most recent survey cycles (28, 13, 20 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 70.1 per 100 beds, more than the state median of 29.4.
CMS lists 3 penalties in the period covered: fines totalling $31K and 1 payment denial.
Reported nurse staffing is 3.8 hours per resident per day (0.8 RN), close to the Michigan median of 3.8; nursing staff turnover is 40.7%.
Compared with county, state and nation
| Measure | This facility | Kalamazoo Co. median | Michigan median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 61 | 61 | 29 | 28.7 |
| Citations per 100 beds | 70.1 | 70.1 | 29.4 | 26.8 |
| Total nurse hours per resident day | 3.8 | 3.6 | 3.8 | 3.9 |
| RN hours per resident day | 0.8 | 0.8 | 0.7 | 0.7 |
| Nursing staff turnover | 40.7% | 44.8% | 44.6% | 45.8% |
| Fines listed | $31,186 | $35,317 | $0 | — |
County and state figures are medians across facilities (9 in the county, 422 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Michigan average per facility for the same cycle, as published by CMS. Standard health survey dates: 17 Apr 2026, 12 Mar 2025.
Severity mix: J ×2 G ×1 D ×40 E ×11 F ×5 C ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 17 Apr 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 16 Jun 2026 |
| 17 Apr 2026 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | F | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 16 Jun 2026 |
| 17 Apr 2026 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | F | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 16 Jun 2026 |
| 17 Apr 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 15 May 2026 |
| 17 Apr 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 16 Jun 2026 |
| 17 Apr 2026 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 15 May 2026 |
| 17 Apr 2026 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 16 Jun 2026 |
| 17 Apr 2026 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Complaint investigation | 15 May 2026 |
| 17 Apr 2026 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0710 | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. | D | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0841 | Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. | D | Standard survey | 15 May 2026 |
| 17 Apr 2026 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | C | Standard survey | 16 Jun 2026 |
| 17 Apr 2026 | F0732 | Post nurse staffing information every day. | C | Standard survey | 16 Jun 2026 |
| 17 Sep 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 24 Oct 2025 |
| 17 Sep 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 24 Oct 2025 |
| 17 Sep 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 24 Oct 2025 |
| 5 Aug 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 29 Aug 2025 |
| 5 Aug 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 29 Aug 2025 |
| 12 Mar 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 21 Apr 2025 |
| 12 Mar 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Complaint investigation | 21 Apr 2025 |
| 12 Mar 2025 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 21 Apr 2025 |
| 12 Mar 2025 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 21 Apr 2025 |
| 12 Mar 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 21 Apr 2025 |
| 12 Mar 2025 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 21 Apr 2025 |
| 12 Mar 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 21 Apr 2025 |
| 12 Mar 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 21 Apr 2025 |
| 12 Mar 2025 | F0810 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Standard survey | 21 Apr 2025 |
| 12 Mar 2025 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | D | Standard survey | 21 Apr 2025 |
| 12 Mar 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 21 Apr 2025 |
| 12 Mar 2025 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 21 Apr 2025 |
| 27 Dec 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 31 Jan 2025 |
| 23 May 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Standard survey | 28 Jun 2024 |
| 23 May 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 28 Jun 2024 |
| 23 May 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 28 Jun 2024 |
| 23 May 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 28 Jun 2024 |
| 23 May 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Complaint investigation | 28 Jun 2024 |
| 23 May 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Complaint investigation | 28 Jun 2024 |
| 23 May 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 28 Jun 2024 |
| 23 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 28 Jun 2024 |
| 23 May 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 28 Jun 2024 |
| 23 May 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 28 Jun 2024 |
| 23 May 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 28 Jun 2024 |
| 17 Apr 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | Complaint investigation | 1 Mar 2024 |
| 17 Apr 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 10 May 2024 |
| 17 Apr 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 10 May 2024 |
| 20 Nov 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 19 Dec 2023 |
| 20 Nov 2023 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 19 Dec 2023 |
| 20 Nov 2023 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Complaint investigation | 19 Dec 2023 |
| 20 Nov 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 19 Dec 2023 |
| 20 Nov 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 19 Dec 2023 |
| 20 Nov 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 19 Dec 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 12 Mar 2025 | Payment denial | — | 7 days |
| 17 Apr 2024 | Fine | $15,593 | |
| 20 Nov 2023 | Fine | $15,593 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Michigan average. Turnover: nursing staff 40.7%, RNs 33.3%; 1 administrator left in the reporting year.
Quality measures
| Measure | Residents | This facility | Michigan median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 12.4% | 9.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 2.2% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 3.1% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.5% | 2.6% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.8% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 16.8% | 10.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.2% | 4.7% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 6.5% | 13.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: Harold And Grace Upjohn Community Care Center.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Heritage Community of Kalamazoo | 5% or greater direct ownership interest | 100% | 01/01/1966 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Kalamazoo County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Friendship Village | Kalamazoo | 57 | 5 | 5 | 5 | 16 | 28.1 | — | 2 Apr 2026 |
| Medilodge of Portage | Portage | 117 | 3 | 2 | 4 | 36 | 30.8 | $35K | 14 May 2026 |
| Medilodge of Kalamazoo | Kalamazoo | 39 | 2 | 2 | 4 | 24 | 61.5 | — | 11 Jun 2026 |
| Plainwell Pines Nursing and Rehabilitation Communiabuse icon | Plainwell | 39 | 2 | 1 | 3 | 54 | 138.5 | $195K | 29 May 2026 |
| Villa At Borgess Place | Kalamazoo | 101 | 2 | 1 | 3 | 70 | 69.3 | $45K | 21 Apr 2026 |
| Alamo Cove Rehab and Nursing CenterSFF Candidate | Kalamazoo | 100 | 1 | 1 | 3 | 80 | 80.0 | $18K | 30 Apr 2026 |
| Medilodge of Westwood | Kalamazoo | 97 | 1 | 1 | 3 | 86 | 88.7 | $66K | 12 Mar 2026 |
| The Laurels of Galesburg | Galesburg | 93 | 1 | 1 | 4 | 67 | 72.0 | $145K | 1 Jul 2026 |
All 9 facilities in Kalamazoo County
Questions and answers
How many deficiencies has Harold and Grace Upjohn Community Care Center been cited for?
61 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Michigan median is 29 per facility.
Has Harold and Grace Upjohn Community Care Center been fined?
Yes. CMS lists fines totalling $31K in the period covered, plus 1 payment denial.
How does staffing at Harold and Grace Upjohn Community Care Center compare?
Reported total nurse staffing is 3.8 hours per resident per day against a Michigan median of 3.8 and a national average of 3.9.
Who operates Harold and Grace Upjohn Community Care Center?
Ownership type is non-profit, corporation. Organisations in the CMS ownership record include Heritage Community of Kalamazoo. Individual owners and managers are not listed on this site.
When was Harold and Grace Upjohn Community Care Center last inspected?
The most recent survey or investigation in the CMS record is dated 17 Apr 2026; the most recent standard health survey was 17 Apr 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.