California › San Bernardino County › Highland
Highland Palms Healthcare Center
7534 Palm Ave, Highland, CA 92346
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Highland Palms Healthcare Center, in Highland, California, is certified for 99 beds under for-profit, limited liability company ownership and belongs to the Pacs Group chain.
CMS gives it 4 of 5 stars overall, above the California median of 3; the health inspection rating is 4, staffing 2 and quality measures 4.
Inspectors recorded 29 health deficiencies across the three most recent survey cycles (8, 9, 12 by cycle, most recent first), none at the actual-harm level. That is 29.3 per 100 beds, fewer than the state median of 51.1.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.8 hours per resident per day (0.3 RN), close to the California median of 4.2; nursing staff turnover is 39.3%.
Compared with county, state and nation
| Measure | This facility | San Bernardino Co. median | California median | US average |
|---|---|---|---|---|
| Overall star rating | 4 | 4 | 3 | 3.0 |
| Health citations, 3 cycles | 29 | 27 | 44 | 28.7 |
| Citations per 100 beds | 29.3 | 34.3 | 51.1 | 26.8 |
| Total nurse hours per resident day | 3.8 | 4.3 | 4.2 | 3.9 |
| RN hours per resident day | 0.3 | 0.4 | 0.5 | 0.7 |
| Nursing staff turnover | 39.3% | 42.0% | 36.4% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (55 in the county, 1165 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: California average per facility for the same cycle, as published by CMS. Standard health survey dates: 30 Apr 2026, 31 Oct 2024.
Severity mix: D ×24 E ×2 F ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 30 Apr 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 21 May 2026 |
| 30 Apr 2026 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 21 May 2026 |
| 30 Apr 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 21 May 2026 |
| 30 Apr 2026 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 21 May 2026 |
| 30 Apr 2026 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 21 May 2026 |
| 30 Apr 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 21 May 2026 |
| 17 Mar 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 26 Mar 2026 |
| 17 Mar 2026 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 26 Mar 2026 |
| 31 Oct 2024 | F0637 | Assess the resident when there is a significant change in condition | D | Standard survey | 21 Nov 2024 |
| 31 Oct 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 21 Nov 2024 |
| 31 Oct 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 21 Nov 2024 |
| 31 Oct 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 21 Nov 2024 |
| 31 Oct 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 21 Nov 2024 |
| 31 Oct 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 21 Nov 2024 |
| 31 Oct 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 21 Nov 2024 |
| 26 Sep 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 7 Oct 2024 |
| 26 Aug 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 29 Aug 2024 |
| 5 Jun 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 12 Jun 2024 |
| 22 Feb 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 28 Feb 2024 |
| 30 Nov 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 14 Dec 2023 |
| 28 Oct 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 15 Dec 2022 |
| 28 Oct 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 15 Dec 2022 |
| 28 Oct 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 15 Dec 2022 |
| 28 Oct 2022 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | D | Standard survey | 15 Dec 2022 |
| 28 Oct 2022 | F0646 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. | D | Standard survey | 15 Dec 2022 |
| 28 Oct 2022 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 15 Dec 2022 |
| 28 Oct 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 15 Dec 2022 |
| 28 Oct 2022 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 15 Dec 2022 |
| 28 Oct 2022 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 15 Dec 2022 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the California average. Turnover: nursing staff 39.3%, RNs 16.7%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | California median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 3.2% | 8.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.0% | 1.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 4.4% | 8.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 18.5% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 1.0% | 9.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Cedar Holding Llc. Chain: Pacs Group (274 facilities).
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in San Bernardino County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Apple Valley Care Center | Apple Valley | 99 | 5 | 5 | 3 | 23 | 23.2 | $8K | 12 Mar 2026 |
| Citrus Nursing Center | Fontana | 99 | 5 | 4 | 2 | 22 | 22.2 | $7K | 31 Jul 2025 |
| Community Convalescent Center of San Bernardino | San Bernardino | 84 | 5 | 5 | 4 | 12 | 14.3 | — | 24 Apr 2025 |
| Community Extended Care Hospital of Montclair | Montclair | 140 | 5 | 5 | 3 | 19 | 13.6 | — | 26 Feb 2026 |
| Grand Terrace Health Care Center | Grand Terrace | 59 | 5 | 5 | 4 | 27 | 45.8 | — | 5 Mar 2026 |
| Heritage Park Nursing Center | Upland | 70 | 5 | 5 | 4 | 21 | 30.0 | — | 13 May 2026 |
| Hillcrest Nursing Home | San Bernardino | 59 | 5 | 5 | 3 | 20 | 33.9 | — | 18 Nov 2025 |
| Montclair Manor Care Center | Montclair | 59 | 5 | 4 | 4 | 27 | 45.8 | — | 30 Apr 2025 |
All 55 facilities in San Bernardino County
Questions and answers
How many deficiencies has Highland Palms Healthcare Center been cited for?
29 health deficiencies across the three most recent survey cycles, 0 at the actual-harm or immediate-jeopardy level. The California median is 44 per facility.
Has Highland Palms Healthcare Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Highland Palms Healthcare Center compare?
Reported total nurse staffing is 3.8 hours per resident per day against a California median of 4.2 and a national average of 3.9.
Who operates Highland Palms Healthcare Center?
It is part of the Pacs Group chain. Ownership type is for-profit, limited liability company. Individual owners and managers are not listed on this site.
When was Highland Palms Healthcare Center last inspected?
The most recent survey or investigation in the CMS record is dated 30 Apr 2026; the most recent standard health survey was 30 Apr 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.