Norfolk Health Care CenterCMS ratings, inspections and fines
- Address
- 901 East Princess Anne Road, Norfolk, VA 23504
- CCN
- 495210
- Ownership type
- For-profit, corporation
- Certified beds
- 180
- Chain
- Lifeworks Rehab
- Residents per day
- 166
- CMS flags
- No standard survey in more than 2 years
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Norfolk Health Care Center an overall rating of 1 of 5 stars. The last standard survey was on 15 Jul 2021. The latest survey cycle has 25 health citations. The median for nursing homes in Virginia is 11. CMS lists 1 fine of $102,245 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Norfolk city median | Virginia median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 1 | 3.0 | 2.0 | 2.9 |
| Quality measure rating | 2 | 4.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 8 homes in the county, 289 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Virginia median |
|---|---|---|---|
| Cycle 1 (latest) | 15 Jul 2021 | 25 | 11 |
| Cycle 2 | 9 May 2019 | 17 | 10 |
| Cycle 3 | No date | 9 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | K0 | L0 | |
| Actual harm that is not immediate jeopardy | G0 | H0 | I0 |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 25 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 12 Mar 2026 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 6 Apr 2026 |
| 12 Mar 2026 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 6 Apr 2026 |
| 14 Jan 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 30 Jan 2026 |
| 14 Jan 2026 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Complaint investigation | 30 Jan 2026 |
| 14 Jan 2026 | F0807 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | D | Complaint investigation | 30 Jan 2026 |
| 14 Jan 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 30 Jan 2026 |
| 14 Jan 2026 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 30 Jan 2026 |
| 24 Sep 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 30 Jan 2026 |
| 24 Sep 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | J | Complaint investigation | 16 Dec 2025 |
| 24 Sep 2025 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Complaint investigation | 30 Jan 2026 |
| 24 Sep 2025 | F0807 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | E | Complaint investigation | 30 Jan 2026 |
| 24 Sep 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 30 Jan 2026 |
| 24 Sep 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Complaint investigation | 30 Jan 2026 |
| 15 Jul 2021 | F0574 | The resident has the right to receive notices in a format and a language he or she understands. | D | Standard survey | 18 Aug 2021 |
| 15 Jul 2021 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 18 Aug 2021 |
| 15 Jul 2021 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 18 Aug 2021 |
| 15 Jul 2021 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 18 Aug 2021 |
| 15 Jul 2021 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 18 Aug 2021 |
| 15 Jul 2021 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 18 Aug 2021 |
| 15 Jul 2021 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 18 Aug 2021 |
| 15 Jul 2021 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 18 Aug 2021 |
| 15 Jul 2021 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 18 Aug 2021 |
| 15 Jul 2021 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 18 Aug 2021 |
| 15 Jul 2021 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 18 Aug 2021 |
| 15 Jul 2021 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Standard survey | 18 Aug 2021 |
Survey cycle 2: 17 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 5 Sep 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Complaint investigation | 1 Oct 2024 |
| 9 May 2019 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | E | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Standard survey | 17 Jun 2019 |
| 9 May 2019 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 17 Jun 2019 |
Survey cycle 3: 9 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 17 Aug 2017 | F0166 | Try to resolve each resident's complaints quickly. | D | Standard survey | 27 Sep 2017 |
| 17 Aug 2017 | F0309 | Provide necessary care and services to maintain or improve the highest well being of each resident . | E | Standard survey | 27 Sep 2017 |
| 17 Aug 2017 | F0314 | Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. | D | Standard survey | 27 Sep 2017 |
| 17 Aug 2017 | F0333 | Ensure that residents are safe from serious medication errors. | E | Standard survey | 27 Sep 2017 |
| 17 Aug 2017 | F0371 | Store, cook, and serve food in a safe and clean way. | E | Standard survey | 27 Sep 2017 |
| 17 Aug 2017 | F0411 | Provide routine and 24-hour emergency dental care for each resident. | E | Standard survey | 27 Sep 2017 |
| 17 Aug 2017 | F0431 | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. | D | Standard survey | 27 Sep 2017 |
| 17 Aug 2017 | F0441 | Have a program that investigates, controls and keeps infection from spreading. | D | Standard survey | 27 Sep 2017 |
| 17 Aug 2017 | F0514 | Keep accurate, complete and organized clinical records on each resident that meet professional standards. | D | Standard survey | 27 Sep 2017 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 24 Sep 2025 | Fine | $102,245 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Virginia median | Virginia average (CMS) |
|---|---|---|---|
| All nurse staff | 3.13 | 3.40 | 3.76 |
| Registered nurses (RN) | 0.44 | 0.50 | 0.69 |
| Licensed practical nurses (LPN) | 1.08 | 1.00 | |
| Nurse aides | 1.61 | 2.07 | |
| All nurse staff, weekends | 2.68 | 3.00 | 3.29 |
- Nurse staff turnover in a year
- 72.8%
- Nurse staff turnover, Virginia median
- 48.3%
- RN turnover in a year
- 87.9%
- Administrators who left in a year
- 1
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 22.5% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.3% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.2% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.3% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 3.4% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 27.2% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.2% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 17.4% | 13.3% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- Norfolk SNF LLC
- Chain
- Lifeworks Rehab (64 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Norfolk Holdings I LLC | 5% or greater direct ownership interest | 100% | 28 May 2021 |
| Chesapeake East LLC | 5% or greater indirect ownership interest | 28 May 2021 | |
| Fay 2014 LLC | 5% or greater indirect ownership interest | 28 May 2021 | |
| MZR East LLC | 5% or greater indirect ownership interest | 28 May 2021 | |
| Silverstone East LLC | 5% or greater indirect ownership interest | 28 May 2021 | |
| Sol 2000 LLC | 5% or greater indirect ownership interest | 28 May 2021 | |
| Stevens 3920 LLC | 5% or greater indirect ownership interest | 28 May 2021 | |
| Rylbss East Manager LLC | Operational/managerial control | 28 May 2021 |
The site shows organisations only. It does not show the names of persons.
Other homes in Norfolk city
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Harbor's Edge | Norfolk | 5 of 5 | 1 | $0 | 5 Feb 2026 | |
| Signature Healthcare of Norfolk | Norfolk | 3 of 5 | 9 | $0 | 21 Jul 2023 | |
| Ghent Health and Rehabilitation | Norfolk | 1 of 5 | 28 | $0 | 26 Feb 2026 | |
| Norview Heights Rehabilitation and Nursing | Norfolk | 2 of 5 | 11 | $0 | 28 Oct 2021 | |
| Autumn Care of Norfolk | Norfolk | 4 of 5 | 11 | $0 | 13 Jan 2023 | |
| Lake Taylor Hosp | Norfolk | 4 of 5 | 5 | $59,150 | 26 Sep 2025 | |
| Waterside Health & Rehab Center | Norfolk | 3 of 5 | 12 | $8,375 | 23 Jun 2023 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Virginia Department of Health: file a complaintThe complaint page of the State Survey Agency for Virginia, from the CMS list of agencies.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Norfolk Health Care Center (CCN 495210). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/norfolk-health-care-center-norfolk-va-495210/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Norfolk Health Care Center last inspected?
- The latest inspection with a citation in the CMS record was on 12 Mar 2026. It was a complaint investigation. It gave 2 citations. The standard survey before the last one was on 9 May 2019. CMS marks the last health inspection of this home as more than 2 years old.
- Who operates Norfolk Health Care Center?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Lifeworks Rehab. The CMS ownership file names Rylbss East Manager LLC for operational or managerial control. This site does not show the names of persons.
- Is Norfolk Health Care Center a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Virginia as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.