Virginia › Norfolk City County › Norfolk
Norview Heights Rehabilitation and Nursing
827 Norview Avenue, Norfolk, VA 23509
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Norview Heights Rehabilitation and Nursing, in Norfolk, Virginia, is certified for 60 beds under for-profit, corporation ownership and belongs to the Eastern Healthcare Group chain.
CMS gives it 2 of 5 stars overall, below the Virginia median of 3; the health inspection rating is 3, staffing 1 and quality measures 4.
Inspectors recorded 46 health deficiencies across the three most recent survey cycles (11, 18, 17 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 76.7 per 100 beds, more than the state median of 34.5.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.2 hours per resident per day (0.5 RN), close to the Virginia median of 3.4; nursing staff turnover is 69.6%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Norfolk City Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 46 | 47 | 32 | 28.7 |
| Citations per 100 beds | 76.7 | 31.1 | 34.5 | 26.8 |
| Total nurse hours per resident day | 3.2 | 3.4 | 3.4 | 3.9 |
| RN hours per resident day | 0.5 | 0.5 | 0.5 | 0.7 |
| Nursing staff turnover | 69.6% | 50.7% | 48.3% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (8 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 28 Oct 2021, 22 Aug 2019.
Severity mix: G ×1 D ×32 E ×12 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 17 Jul 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 20 Aug 2024 |
| 12 Oct 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E | Complaint investigation | 5 Nov 2023 |
| 12 Oct 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 5 Nov 2023 |
| 12 Oct 2023 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 5 Nov 2023 |
| 12 Oct 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 5 Nov 2023 |
| 28 Oct 2021 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 6 Dec 2021 |
| 28 Oct 2021 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | Standard survey | 6 Dec 2021 |
| 28 Oct 2021 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 6 Dec 2021 |
| 28 Oct 2021 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 6 Dec 2021 |
| 28 Oct 2021 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 6 Dec 2021 |
| 28 Oct 2021 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 6 Dec 2021 |
| 28 Oct 2021 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 6 Dec 2021 |
| 28 Oct 2021 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 6 Dec 2021 |
| 28 Oct 2021 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 6 Dec 2021 |
| 28 Oct 2021 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 6 Dec 2021 |
| 28 Oct 2021 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Standard survey | 6 Dec 2021 |
| 22 Aug 2019 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | E | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | D | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | D | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0687 | Provide appropriate foot care. | D | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0691 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. | D | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 5 Oct 2019 |
| 22 Aug 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 5 Oct 2019 |
| 17 May 2018 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 16 Mar 2018 |
| 17 May 2018 | F0814 | Dispose of garbage and refuse properly. | F | Standard survey | 25 Jun 2018 |
| 17 May 2018 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 25 Jun 2018 |
| 17 May 2018 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 25 Jun 2018 |
| 17 May 2018 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 25 Jun 2018 |
| 17 May 2018 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 25 Jun 2018 |
| 17 May 2018 | F0687 | Provide appropriate foot care. | D | Standard survey | 25 Jun 2018 |
| 17 May 2018 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 25 Jun 2018 |
| 17 May 2018 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 25 Jun 2018 |
| 17 May 2018 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 25 Jun 2018 |
| 17 May 2018 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 25 Jun 2018 |
| 17 May 2018 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 25 Jun 2018 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 69.6%, RNs 62.5%; 2 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 13.4% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.6% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.2% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.1% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 21.7% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 10.1% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 3.8% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Norview Heights Rehabilitation And Nursing Llc. Chain: Eastern Healthcare Group (18 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Va SNF Operations Holdings LLC | 5% or greater direct ownership interest | 100% | 03/01/2022 |
| Jj United Tr | 5% or greater indirect ownership interest | 50% | 01/31/2024 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Norfolk City County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Harbor'S Edge | Norfolk | 33 | 5 | 5 | 5 | 13 | 39.4 | — | 5 Feb 2026 |
| Autumn Care of Norfolk | Norfolk | 120 | 4 | 3 | 2 | 43 | 35.8 | — | 13 Jan 2023 |
| Lake Taylor Hosp | Norfolk | 192 | 4 | 3 | 4 | 24 | 12.5 | $59K | 26 Sep 2025 |
| Signature Healthcare of Norfolk | Norfolk | 169 | 3 | 2 | 3 | 47 | 27.8 | — | 21 Jul 2023 |
| Waterside Health & Rehab Center | Norfolk | 197 | 3 | 3 | 3 | 52 | 26.4 | $8K | 29 Nov 2023 |
| Ghent Health and Rehabilitationabuse icon | Norfolk | 222 | 1 | 1 | 2 | 69 | 31.1 | — | 26 Feb 2026 |
| Norfolk Health Care Center | Norfolk | 180 | 1 | 1 | 1 | 51 | 28.3 | $102K | 12 Mar 2026 |
All 8 facilities in Norfolk City County
Questions and answers
How many deficiencies has Norview Heights Rehabilitation and Nursing been cited for?
46 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has Norview Heights Rehabilitation and Nursing been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Norview Heights Rehabilitation and Nursing compare?
Reported total nurse staffing is 3.2 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates Norview Heights Rehabilitation and Nursing?
It is part of the Eastern Healthcare Group chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Va SNF Operations Holdings LLC and Jj United Tr. Individual owners and managers are not listed on this site.
When was Norview Heights Rehabilitation and Nursing last inspected?
The most recent survey or investigation in the CMS record is dated 17 Jul 2024; the most recent standard health survey was 28 Oct 2021.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.