Virginia › Norfolk City County › Norfolk
Waterside Health & Rehab Center
249 South Newtown Rd, Norfolk, VA 23502
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 197 beds, Waterside Health & Rehab Center serves Norfolk in Norfolk City County, Virginia and has taken Medicare and Medicaid residents since 1987.
CMS gives it 3 of 5 stars overall, equal to the Virginia median; the health inspection rating is 3, staffing 3 and quality measures 2.
Inspectors recorded 52 health deficiencies across the three most recent survey cycles (12, 14, 26 by cycle, most recent first), 3 of them at the actual-harm or immediate-jeopardy level. That is 26.4 per 100 beds, fewer than the state median of 34.5.
CMS lists 1 penalty in the period covered: fines totalling $8K.
Reported nurse staffing is 4.1 hours per resident per day (0.9 RN), close to the Virginia median of 3.4; nursing staff turnover is 35.8%.
CMS flags that the facility has not had a standard health inspection in more than two years.
Compared with county, state and nation
| Measure | This facility | Norfolk City Co. median | Virginia median | US average |
|---|---|---|---|---|
| Overall star rating | 3 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 52 | 47 | 32 | 28.7 |
| Citations per 100 beds | 26.4 | 31.1 | 34.5 | 26.8 |
| Total nurse hours per resident day | 4.1 | 3.4 | 3.4 | 3.9 |
| RN hours per resident day | 0.9 | 0.5 | 0.5 | 0.7 |
| Nursing staff turnover | 35.8% | 50.7% | 48.3% | 45.8% |
| Fines listed | $8,375 | $0 | $0 | — |
County and state figures are medians across facilities (8 in the county, 289 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Virginia average per facility for the same cycle, as published by CMS. Standard health survey dates: 23 Jun 2023, 12 Dec 2019.
Severity mix: G ×3 D ×38 E ×9 F ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 29 Nov 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 28 Nov 2023 |
| 23 Jun 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 13 Jul 2023 |
| 23 Jun 2023 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | E | Standard survey | 13 Jul 2023 |
| 23 Jun 2023 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 13 Jul 2023 |
| 23 Jun 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 13 Jul 2023 |
| 23 Jun 2023 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 13 Jul 2023 |
| 23 Jun 2023 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 13 Jul 2023 |
| 23 Jun 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 13 Jul 2023 |
| 23 Jun 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 13 Jul 2023 |
| 23 Jun 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 13 Jul 2023 |
| 23 Jun 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 13 Jul 2023 |
| 23 Jun 2023 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Standard survey | 13 Jul 2023 |
| 23 Jun 2023 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Standard survey | 13 Jul 2023 |
| 12 Dec 2019 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 6 Dec 2019 |
| 12 Dec 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 7 Jan 2020 |
| 12 Dec 2019 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 7 Jan 2020 |
| 12 Dec 2019 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 7 Jan 2020 |
| 12 Dec 2019 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 7 Jan 2020 |
| 12 Dec 2019 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Standard survey | 7 Jan 2020 |
| 12 Dec 2019 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 7 Jan 2020 |
| 12 Dec 2019 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 7 Jan 2020 |
| 12 Dec 2019 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 7 Jan 2020 |
| 12 Dec 2019 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 7 Jan 2020 |
| 12 Dec 2019 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 7 Jan 2020 |
| 12 Dec 2019 | F0687 | Provide appropriate foot care. | D | Standard survey | 7 Jan 2020 |
| 12 Dec 2019 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 7 Jan 2020 |
| 12 Dec 2019 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 7 Jan 2020 |
| 28 Jun 2018 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | G | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0881 | Implement a program that monitors antibiotic use. | F | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0712 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. | E | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0742 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 12 Aug 2018 |
| 28 Jun 2018 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 12 Aug 2018 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 29 Nov 2023 | Fine | $8,375 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Virginia average. Turnover: nursing staff 35.8%, RNs 24.1%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 17.1% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.7% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.8% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.5% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.0% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 14.5% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 10.9% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 3.5% | 13.3% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Waterside Health & Rehab Center Llc. Chain: Saber Healthcare Group (126 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Saber Healthcare Holdings LLC | Direct ownership interest | NOT APPLICABLE | 07/01/2019 |
| Ohi Asset (Va) Newton-Norfolk, LLC | 5% or greater security interest | NOT APPLICABLE | 07/01/2019 |
| Shg Management LLC | Operational/managerial control | NOT APPLICABLE | 09/01/2019 |
| Citrin Cooperman Advisors LLC | Adp of the snf | NOT APPLICABLE | 07/01/2019 |
| Huntington National Bank | Adp of the snf | NOT APPLICABLE | 06/28/2019 |
| Ohi Asset (Va) Newton-Norfolk, LLC | Adp of the snf | NOT APPLICABLE | 07/01/2019 |
| Saber Governance LLC | Adp of the snf | NOT APPLICABLE | 09/01/2019 |
| Saber Healthcare Group LLC | Adp of the snf | NOT APPLICABLE | 07/01/2019 |
| Shg Boa LLC | Adp of the snf | NOT APPLICABLE | 02/04/2026 |
| Shg Management LLC | Adp of the snf | NOT APPLICABLE | 09/01/2019 |
| Shg Mt, LLC | Adp of the snf | NOT APPLICABLE | 02/04/2026 |
| Walker & Associates Pc | Adp of the snf | NOT APPLICABLE | 07/01/2019 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Norfolk City County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Harbor'S Edge | Norfolk | 33 | 5 | 5 | 5 | 13 | 39.4 | — | 5 Feb 2026 |
| Autumn Care of Norfolk | Norfolk | 120 | 4 | 3 | 2 | 43 | 35.8 | — | 13 Jan 2023 |
| Lake Taylor Hosp | Norfolk | 192 | 4 | 3 | 4 | 24 | 12.5 | $59K | 26 Sep 2025 |
| Signature Healthcare of Norfolk | Norfolk | 169 | 3 | 2 | 3 | 47 | 27.8 | — | 21 Jul 2023 |
| Norview Heights Rehabilitation and Nursing | Norfolk | 60 | 2 | 3 | 1 | 46 | 76.7 | — | 17 Jul 2024 |
| Ghent Health and Rehabilitationabuse icon | Norfolk | 222 | 1 | 1 | 2 | 69 | 31.1 | — | 26 Feb 2026 |
| Norfolk Health Care Center | Norfolk | 180 | 1 | 1 | 1 | 51 | 28.3 | $102K | 12 Mar 2026 |
All 8 facilities in Norfolk City County
Questions and answers
How many deficiencies has Waterside Health & Rehab Center been cited for?
52 health deficiencies across the three most recent survey cycles, 3 at the actual-harm or immediate-jeopardy level. The Virginia median is 32 per facility.
Has Waterside Health & Rehab Center been fined?
Yes. CMS lists fines totalling $8K in the period covered.
How does staffing at Waterside Health & Rehab Center compare?
Reported total nurse staffing is 4.1 hours per resident per day against a Virginia median of 3.4 and a national average of 3.9.
Who operates Waterside Health & Rehab Center?
It is part of the Saber Healthcare Group chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Saber Healthcare Holdings LLC and Shg Management LLC. Individual owners and managers are not listed on this site.
When was Waterside Health & Rehab Center last inspected?
The most recent survey or investigation in the CMS record is dated 29 Nov 2023; the most recent standard health survey was 23 Jun 2023.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.