Signature Healthcare of NorfolkCMS ratings, inspections and fines
- Address
- 1005 Hampton Blvd, Norfolk, VA 23507
- CCN
- 495068
- Ownership type
- For-profit, corporation
- Certified beds
- 169
- Chain
- Signature Healthcare
- Residents per day
- 151
- CMS flags
- No standard survey in more than 2 years
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Signature Healthcare of Norfolk an overall rating of 3 of 5 stars. The last standard survey was on 21 Jul 2023. The latest survey cycle has 9 health citations. The median for nursing homes in Virginia is 11. CMS lists no fines for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Norfolk city median | Virginia median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 3 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 2 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 3 | 3.0 | 2.0 | 2.9 |
| Quality measure rating | 5 | 4.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 8 homes in the county, 289 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Virginia median |
|---|---|---|---|
| Cycle 1 (latest) | 21 Jul 2023 | 9 | 11 |
| Cycle 2 | 24 Oct 2019 | 31 | 10 |
| Cycle 3 | No date | 7 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 |
Survey cycle 1 (latest): 9 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 21 Jul 2023 | F0557 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | E | Standard survey | 31 Aug 2023 |
| 21 Jul 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 31 Aug 2023 |
| 21 Jul 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 31 Aug 2023 |
| 21 Jul 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 31 Aug 2023 |
| 21 Jul 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 31 Aug 2023 |
| 21 Jul 2023 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | D | Standard survey | 31 Aug 2023 |
| 21 Jul 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 31 Aug 2023 |
| 21 Jul 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 31 Aug 2023 |
| 21 Jul 2023 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 31 Aug 2023 |
Survey cycle 2: 31 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 24 Oct 2019 | F0567 | Honor the resident's right to manage his or her financial affairs. | D | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | B | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Standard survey | 8 Aug 2019 |
| 24 Oct 2019 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | E | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 5 Jan 2020 |
| 24 Oct 2019 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | D | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 5 Jan 2020 |
| 24 Oct 2019 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0732 | Post nurse staffing information every day. | C | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 5 Jan 2020 |
| 24 Oct 2019 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | E | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 8 Dec 2019 |
| 24 Oct 2019 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Standard survey | 8 Dec 2019 |
Survey cycle 3: 7 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 13 Jul 2018 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 8 Aug 2018 |
| 13 Jul 2018 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Standard survey | 8 Aug 2018 |
| 13 Jul 2018 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 8 Aug 2018 |
| 13 Jul 2018 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 8 Aug 2018 |
| 13 Jul 2018 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 8 Aug 2018 |
| 13 Jul 2018 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 8 Aug 2018 |
| 13 Jul 2018 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 31 Aug 2018 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
CMS lists no fine and no payment denial for this home in its penalties file.
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Virginia median | Virginia average (CMS) |
|---|---|---|---|
| All nurse staff | 3.41 | 3.40 | 3.76 |
| Registered nurses (RN) | 0.47 | 0.50 | 0.69 |
| Licensed practical nurses (LPN) | 0.83 | 1.00 | |
| Nurse aides | 2.11 | 2.07 | |
| All nurse staff, weekends | 3.06 | 3.00 | 3.29 |
- Nurse staff turnover in a year
- 45.4%
- Nurse staff turnover, Virginia median
- 48.3%
- RN turnover in a year
- 18.2%
- Administrators who left in a year
- 2
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Virginia median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 12.2% | 13.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.8% | 0.2% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.6% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.8% | 3.4% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.6% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 12.1% | 14.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 8.5% | 4.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 16.6% | 13.3% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- LP Norfolk LLC
- Chain
- Signature Healthcare (67 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| SHC LP Holdings LLC | 5% or greater direct ownership interest | 100% | 1 Aug 2014 |
| Jjla LLC | 5% or greater indirect ownership interest | 10% | 1 Aug 2014 |
| LPSNF LLC | 5% or greater indirect ownership interest | 72% | 1 Aug 2014 |
| Wheaten LLC | 5% or greater indirect ownership interest | 6% | 1 Aug 2014 |
The site shows organisations only. It does not show the names of persons.
Other homes in Norfolk city
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Harbor's Edge | Norfolk | 5 of 5 | 1 | $0 | 5 Feb 2026 | |
| Ghent Health and Rehabilitation | Norfolk | 1 of 5 | 28 | $0 | 26 Feb 2026 | |
| Norfolk Health Care Center | Norfolk | 1 of 5 | 25 | $102,245 | 15 Jul 2021 | |
| Norview Heights Rehabilitation and Nursing | Norfolk | 2 of 5 | 11 | $0 | 28 Oct 2021 | |
| Autumn Care of Norfolk | Norfolk | 4 of 5 | 11 | $0 | 13 Jan 2023 | |
| Lake Taylor Hosp | Norfolk | 4 of 5 | 5 | $59,150 | 26 Sep 2025 | |
| Waterside Health & Rehab Center | Norfolk | 3 of 5 | 12 | $8,375 | 23 Jun 2023 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Virginia Department of Health: file a complaintThe complaint page of the State Survey Agency for Virginia, from the CMS list of agencies.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Signature Healthcare of Norfolk (CCN 495068). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/signature-healthcare-of-norfolk-norfolk-va-495068/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Signature Healthcare of Norfolk last inspected?
- The latest inspection with a citation in the CMS record was on 21 Jul 2023. It was a standard survey. It gave 9 citations. The standard survey before the last one was on 24 Oct 2019. CMS marks the last health inspection of this home as more than 2 years old.
- Who operates Signature Healthcare of Norfolk?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Signature Healthcare. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is Signature Healthcare of Norfolk a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Virginia as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.