California › Los Angeles County › Norwalk
Norwalk Skilled Nursing & Wellness Centre, LLC
11510 Imperial Highway, Norwalk, CA 90650
Overall★★★★★
Health inspection★★★★★
Staffing★★★★★
Quality measures★★★★★
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Norwalk Skilled Nursing & Wellness Centre, LLC is a For-profit, corporation nursing home in Norwalk, California, certified for 99 beds and caring for about 93 residents a day.
CMS gives it 1 of 5 stars overall, below the California median of 3; the health inspection rating is 1, staffing 2 and quality measures 3.
Inspectors recorded 80 health deficiencies across the three most recent survey cycles (25, 27, 28 by cycle, most recent first), 6 of them at the actual-harm or immediate-jeopardy level. That is 80.8 per 100 beds, more than the state median of 51.1.
CMS lists 3 penalties in the period covered: fines totalling $73K.
Reported nurse staffing is 4.2 hours per resident per day (0.4 RN), close to the California median of 4.2.
80health deficiencies, 3 survey cycles6 at actual harm or worse
$73Kfines listed by CMS3 penalties in period
4.2nurse hours per resident per daystate median 4.2
94%occupancy (residents ÷ beds)93 residents a day
Compared with county, state and nation
| Measure | This facility | Los Angeles Co. median | California median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 80 | 61 | 44 | 28.7 |
| Citations per 100 beds | 80.8 | 69.1 | 51.1 | 26.8 |
| Total nurse hours per resident day | 4.2 | 4.3 | 4.2 | 3.9 |
| RN hours per resident day | 0.4 | 0.4 | 0.5 | 0.7 |
| Nursing staff turnover | — | 34.4% | 36.4% | 45.8% |
| Fines listed | $72,794 | $12,831 | $0 | — |
County and state figures are medians across facilities (369 in the county, 1165 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: California average per facility for the same cycle, as published by CMS. Standard health survey dates: 18 Jul 2025, 26 Jul 2024.
Severity mix: J ×1 G ×5 D ×47 E ×23 F ×4
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 2 Jun 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 19 Jun 2026 |
| 21 May 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 8 Jun 2026 |
| 21 May 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 8 Jun 2026 |
| 23 Dec 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 22 Jan 2026 |
| 21 Aug 2025 | F0573 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. | D | Complaint investigation | 22 Aug 2025 |
| 18 Jul 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0760 | Ensure that residents are free from significant medication errors. | E | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0559 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 9 Aug 2025 |
| 18 Jul 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 9 Aug 2025 |
| 14 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 1 Aug 2025 |
| 4 Apr 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 9 Apr 2025 |
| 27 Nov 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 2 Dec 2024 |
| 27 Nov 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 2 Dec 2024 |
| 27 Nov 2024 | F0908 | Keep all essential equipment working safely. | D | Complaint investigation | 2 Dec 2024 |
| 23 Oct 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 6 Nov 2024 |
| 23 Sep 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 3 Oct 2024 |
| 20 Sep 2024 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | J | Complaint investigation | 11 Oct 2024 |
| 20 Sep 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | G | Complaint investigation | 11 Oct 2024 |
| 20 Sep 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | G | Complaint investigation | 11 Oct 2024 |
| 20 Sep 2024 | F0741 | Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. | F | Complaint investigation | 11 Oct 2024 |
| 20 Sep 2024 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Complaint investigation | 11 Oct 2024 |
| 3 Sep 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Complaint investigation | 20 Sep 2024 |
| 22 Aug 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Complaint investigation | 15 Sep 2024 |
| 8 Aug 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 30 Aug 2024 |
| 8 Aug 2024 | F0760 | Ensure that residents are free from significant medication errors. | E | Complaint investigation | 30 Aug 2024 |
| 26 Jul 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 18 Aug 2024 |
| 26 Jul 2024 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | F | Standard survey | 18 Aug 2024 |
| 26 Jul 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Standard survey | 18 Aug 2024 |
| 26 Jul 2024 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E | Standard survey | 18 Aug 2024 |
| 26 Jul 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | E | Standard survey | 18 Aug 2024 |
| 26 Jul 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 18 Aug 2024 |
| 26 Jul 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 18 Aug 2024 |
| 26 Jul 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 18 Aug 2024 |
| 26 Jul 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 18 Aug 2024 |
| 26 Jul 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 18 Aug 2024 |
| 26 Jul 2024 | F0847 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | D | Standard survey | 18 Aug 2024 |
| 28 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 27 Jun 2024 |
| 28 May 2024 | F0745 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | E | Complaint investigation | 27 Jun 2024 |
| 28 May 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | 27 Jun 2024 |
| 28 May 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 27 Jun 2024 |
| 1 Feb 2024 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Complaint investigation | 23 Feb 2024 |
| 26 Oct 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Complaint investigation | 27 Oct 2023 |
| 26 Oct 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 27 Oct 2023 |
| 25 Sep 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 25 Oct 2023 |
| 15 Sep 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 12 Oct 2023 |
| 24 Aug 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 20 Sep 2023 |
| 24 Aug 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 20 Sep 2023 |
| 16 Jul 2021 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | E | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0849 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | E | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 12 Aug 2021 |
| 16 Jul 2021 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 12 Aug 2021 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 14 Jul 2025 | Fine | $14,768 | |
| 27 Nov 2024 | Fine | $10,033 | |
| 26 Jul 2024 | Fine | $47,993 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the California average. Turnover: nursing staff —, RNs —; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | California median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 11.7% | 8.9% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.4% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.3% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.6% | 1.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 3.9% | 0.8% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 13.2% | 8.6% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 4.8% | 3.6% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 8.0% | 9.1% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Chain: Pacific Healthcare Holdings (15 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Pacific Healthcare Holdings, Inc. | 5% or greater direct ownership interest | 90% | 08/01/2007 |
| Corporate Interface Services LLC | Operational/managerial control | NOT APPLICABLE | 03/18/2024 |
| Rockport Administrative Services, LLC | Operational/managerial control | NOT APPLICABLE | 08/01/2007 |
| Corporate Interface Services LLC | Adp of the snf | NOT APPLICABLE | 04/10/2025 |
| Rockport Administrative Services, LLC | Adp of the snf | NOT APPLICABLE | 04/10/2025 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Los Angeles County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Alcott Rehabilitation Hospital | Los Angeles | 121 | 5 | 4 | 4 | 42 | 34.7 | $9K | 23 Dec 2025 |
| Alden Terrace Convalescent Hospital | Los Angeles | 210 | 5 | 4 | 4 | 35 | 16.7 | — | 20 Nov 2025 |
| Angels Nursing Health Center | Los Angeles | 49 | 5 | 4 | 4 | 37 | 75.5 | $72K | 11 Jun 2026 |
| Ararat Post Acute | Glendale | 28 | 5 | 4 | 5 | 30 | 107.1 | $42K | 23 Jan 2026 |
| Atherton Baptist Home | Alhambra | 113 | 5 | 4 | 4 | 28 | 24.8 | — | 16 Jan 2026 |
| Atlantic Memorial Healthcare Center | Long Beach | 104 | 5 | 5 | 4 | 25 | 24.0 | — | 16 Jun 2026 |
| Beachside Post Acute | Torrance | 110 | 5 | 4 | 4 | 31 | 28.2 | — | 19 Dec 2025 |
| Beacon Healthcare Center | West Covina | 54 | 5 | 4 | 3 | 32 | 59.3 | — | 14 May 2026 |
All 369 facilities in Los Angeles County
Questions and answers
How many deficiencies has Norwalk Skilled Nursing & Wellness Centre, LLC been cited for?
80 health deficiencies across the three most recent survey cycles, 6 at the actual-harm or immediate-jeopardy level. The California median is 44 per facility.
Has Norwalk Skilled Nursing & Wellness Centre, LLC been fined?
Yes. CMS lists fines totalling $73K in the period covered.
How does staffing at Norwalk Skilled Nursing & Wellness Centre, LLC compare?
Reported total nurse staffing is 4.2 hours per resident per day against a California median of 4.2 and a national average of 3.9.
Who operates Norwalk Skilled Nursing & Wellness Centre, LLC?
It is part of the Pacific Healthcare Holdings chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Pacific Healthcare Holdings, Inc., Corporate Interface Services LLC and Rockport Administrative Services, LLC. Individual owners and managers are not listed on this site.
When was Norwalk Skilled Nursing & Wellness Centre, LLC last inspected?
The most recent survey or investigation in the CMS record is dated 2 Jun 2026; the most recent standard health survey was 18 Jul 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.