Ohio › Franklin County › New Albany
Otterbein New Albany
6690 Liberation Way, New Albany, OH 43054
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Otterbein New Albany, in New Albany, Ohio, is certified for 60 beds under non-profit, corporation ownership and belongs to the Otterbein Seniorlife chain.
CMS gives it 2 of 5 stars overall, below the Ohio median of 3; the health inspection rating is 2, staffing 4 and quality measures 3.
Inspectors recorded 62 health deficiencies across the three most recent survey cycles (11, 32, 19 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 103.3 per 100 beds, more than the state median of 33.3.
CMS lists 1 penalty in the period covered: fines totalling $24K.
Reported nurse staffing is 4.6 hours per resident per day (0.8 RN), above the Ohio median of 3.6; nursing staff turnover is 41.0%.
Compared with county, state and nation
| Measure | This facility | Franklin Co. median | Ohio median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 2 | 3 | 3.0 |
| Health citations, 3 cycles | 62 | 38 | 27 | 28.7 |
| Citations per 100 beds | 103.3 | 48.7 | 33.3 | 26.8 |
| Total nurse hours per resident day | 4.6 | 3.6 | 3.6 | 3.9 |
| RN hours per resident day | 0.8 | 0.8 | 0.6 | 0.7 |
| Nursing staff turnover | 41.0% | 46.9% | 48.5% | 45.8% |
| Fines listed | $23,980 | $13,870 | $0 | — |
County and state figures are medians across facilities (57 in the county, 922 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Ohio average per facility for the same cycle, as published by CMS. Standard health survey dates: 26 Feb 2026, 21 Aug 2024.
Severity mix: G ×2 D ×44 E ×11 F ×4 C ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 23 Jun 2026 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 31 Jul 2026 |
| 23 Jun 2026 | F0602 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Complaint investigation (under dispute review) | 31 Jul 2026 |
| 23 Jun 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation (under dispute review) | 31 Jul 2026 |
| 23 Jun 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 31 Jul 2026 |
| 26 Feb 2026 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Standard survey | 17 Mar 2026 |
| 26 Feb 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 17 Mar 2026 |
| 26 Feb 2026 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 17 Mar 2026 |
| 26 Feb 2026 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 17 Mar 2026 |
| 26 Feb 2026 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 17 Mar 2026 |
| 26 Feb 2026 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Standard survey | 17 Mar 2026 |
| 26 Feb 2026 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 17 Mar 2026 |
| 15 May 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Complaint investigation | 2 Jun 2025 |
| 15 May 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Complaint investigation | 2 Jun 2025 |
| 15 May 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 2 Jun 2025 |
| 21 Aug 2024 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | F | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 25 Oct 2024 |
| 21 Aug 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 25 Oct 2024 |
| 21 Aug 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 25 Oct 2024 |
| 21 Aug 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0569 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 25 Oct 2024 |
| 21 Aug 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 25 Oct 2024 |
| 21 Aug 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0770 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 30 Sep 2024 |
| 21 Aug 2024 | F0881 | Implement a program that monitors antibiotic use. | D | Standard survey | 25 Oct 2024 |
| 21 Aug 2024 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | C | Standard survey | 30 Sep 2024 |
| 31 Oct 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 17 Nov 2023 |
| 21 Aug 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 26 Sep 2023 |
| 25 Jul 2022 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | E | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 25 Aug 2022 |
| 25 Jul 2022 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 25 Aug 2022 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 26 Feb 2026 | Fine | $23,980 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Ohio average. Turnover: nursing staff 41.0%, RNs 57.1%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Ohio median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 7.1% | 4.3% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.8% | 0.0% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.5% | 0.0% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.1% | 3.0% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.6% | 0.7% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 8.7% | 4.9% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.6% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 12.9% | 7.5% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: non-profit, corporation. Legal business name: Otterbein New Albany Llc. Chain: Otterbein Seniorlife (20 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Otterbein Neighborhoods, LLC | 5% or greater direct ownership interest | 100% | 01/01/2016 |
| Otterbein Home | 5% or greater indirect ownership interest | 100% | 12/01/2021 |
| Functional Pathways of Tennessee LLC | Operational/managerial control | NOT APPLICABLE | 12/01/2018 |
| Otterbein Home | Operational/managerial control | NOT APPLICABLE | 12/01/2021 |
| Functional Pathways of Tennessee LLC | Adp of the snf | NOT APPLICABLE | 04/03/2025 |
| Otterbein Home | Adp of the snf | NOT APPLICABLE | 12/01/2021 |
| Polaris Pharmacy Services of Ohio LLC | Adp of the snf | NOT APPLICABLE | 12/01/2018 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Franklin County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Darby Glenn Nursing and Rehabilitation Center | Hilliard | 99 | 5 | 4 | 2 | 25 | 25.3 | — | 10 Feb 2026 |
| Highbanks Care Center | Columbus | 56 | 5 | 4 | 2 | 16 | 28.6 | — | 26 Mar 2026 |
| Majestic Care of Columbus LLC | Columbus | 120 | 5 | 4 | 4 | 24 | 20.0 | $111K | 9 Dec 2025 |
| Mohun Health Care Center | Columbus | 72 | 5 | 4 | 5 | 12 | 16.7 | — | 24 Mar 2026 |
| Robert A Barnes Center | Reynoldsburg | 25 | 5 | 4 | 5 | 21 | 84.0 | — | 18 Jun 2025 |
| Trueman Pointe Care Center | Hilliard | 72 | 5 | 5 | 3 | 11 | 15.3 | — | 20 May 2026 |
| Wesley Glen Health Services Corp | Columbus | 56 | 5 | 5 | 5 | 12 | 21.4 | — | 24 Apr 2025 |
| Wesley Woods At New Albany | New Albany | 16 | 5 | 4 | 5 | 12 | 75.0 | — | 23 Dec 2025 |
All 57 facilities in Franklin County
Questions and answers
How many deficiencies has Otterbein New Albany been cited for?
62 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Ohio median is 27 per facility.
Has Otterbein New Albany been fined?
Yes. CMS lists fines totalling $24K in the period covered.
How does staffing at Otterbein New Albany compare?
Reported total nurse staffing is 4.6 hours per resident per day against a Ohio median of 3.6 and a national average of 3.9.
Who operates Otterbein New Albany?
It is part of the Otterbein Seniorlife chain. Ownership type is non-profit, corporation. Organisations in the CMS ownership record include Otterbein Neighborhoods, LLC, Otterbein Home and Functional Pathways of Tennessee LLC. Individual owners and managers are not listed on this site.
When was Otterbein New Albany last inspected?
The most recent survey or investigation in the CMS record is dated 23 Jun 2026; the most recent standard health survey was 26 Feb 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.