The Rehabilitation Center at the PalazzoCMS ratings, inspections and fines
- Address
- 6250 North 19th Avenue, Phoenix, AZ 85015
- CCN
- 035116
- Ownership type
- For-profit, limited liability company
- Certified beds
- 60
- Residents per day
- 53
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives The Rehabilitation Center at the Palazzo an overall rating of 4 of 5 stars. The last standard survey was on 27 Jun 2025. The latest survey cycle has 6 health citations. The median for nursing homes in Arizona is 5. CMS lists no fines for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Maricopa County median | Arizona median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 4 | 4.0 | 3.0 | 3.0 |
| Health inspection rating | 3 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 4 | 3.0 | 3.0 | 2.9 |
| Quality measure rating | 5 | 5.0 | 5.0 | 3.6 |
A median is the middle value of the homes in the group: 77 homes in the county, 140 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Arizona median |
|---|---|---|---|
| Cycle 1 (latest) | 27 Jun 2025 | 6 | 5 |
| Cycle 2 | 8 Sep 2023 | 10 | 6 |
| Cycle 3 | No date | 13 | 6 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | G0 | H0 | I0 |
| No actual harm, potential for more than minimal harm | F0 | ||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 6 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 25 Mar 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 3 Apr 2026 |
| 27 Jun 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 4 Aug 2025 |
| 27 Jun 2025 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 4 Aug 2025 |
| 27 Jun 2025 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 19 Aug 2025 |
| 27 Jun 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 19 Aug 2025 |
| 27 Jun 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 19 Aug 2025 |
Survey cycle 2: 10 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 27 Jun 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 8 Aug 2025 |
| 27 Jun 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Complaint investigation | 1 Aug 2025 |
| 27 Jun 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Complaint investigation | 1 Aug 2025 |
| 8 Sep 2023 | F0622 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Complaint investigation | 27 Oct 2023 |
| 8 Sep 2023 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 27 Oct 2023 |
| 8 Sep 2023 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 27 Oct 2023 |
| 8 Sep 2023 | F0742 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Standard survey | 27 Oct 2023 |
| 8 Sep 2023 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 27 Oct 2023 |
| 8 Sep 2023 | F0760 | Ensure that residents are free from significant medication errors. | E | Complaint investigation | 27 Oct 2023 |
| 8 Sep 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 27 Oct 2023 |
Survey cycle 3: 13 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 28 Jul 2022 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 30 Aug 2022 |
| 28 Jul 2022 | F0645 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Standard survey | 30 Aug 2022 |
| 28 Jul 2022 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 30 Aug 2022 |
| 28 Jul 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 30 Aug 2022 |
| 28 Jul 2022 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Standard survey | 30 Aug 2022 |
| 28 Jul 2022 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Standard survey | 30 Aug 2022 |
| 28 Jul 2022 | F0773 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | E | Standard survey | 30 Aug 2022 |
| 28 Jul 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 30 Aug 2022 |
| 28 Jul 2022 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 30 Aug 2022 |
| 28 Jul 2022 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Standard survey | 30 Aug 2022 |
| 28 Jul 2022 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 30 Aug 2022 |
| 28 Jul 2022 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 30 Aug 2022 |
| 28 Jul 2022 | F0943 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | E | Standard survey | 30 Aug 2022 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
CMS lists no fine and no payment denial for this home in its penalties file.
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Arizona median | Arizona average (CMS) |
|---|---|---|---|
| All nurse staff | 4.33 | 3.80 | 3.97 |
| Registered nurses (RN) | 0.58 | 0.60 | 0.70 |
| Licensed practical nurses (LPN) | 1.25 | 1.04 | |
| Nurse aides | 2.49 | 2.23 | |
| All nurse staff, weekends | 3.77 | 3.30 | 3.50 |
- Nurse staff turnover in a year
- 51.6%
- Nurse staff turnover, Arizona median
- 46.3%
- RN turnover in a year
- 20.0%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Arizona median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 4.8% | 8.8% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.9% | 1.7% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 0.6% | 1.0% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 1.1% | 3.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 1.1% | 7.9% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- Aphz LLC
- Chain
- Aspen Skilled Healthcare (35 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Aspen Healthcare Services LLC | Adp of the snf | 13 Sep 2024 | |
| Aspen Skilled Healthcare Inc | Adp of the snf | 8 May 2024 | |
| Jacaranda Healthcare Group LLC | Adp of the snf | 13 Sep 2024 |
The site shows organisations only. It does not show the names of persons.
Other homes in Maricopa County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Beatitudes Campus | Phoenix | 3 of 5 | 5 | $0 | 5 Sep 2025 | |
| Maryland Gardens Post Acute | Phoenix | 3 of 5 | 10 | $0 | 12 Jul 2024 | |
| Haven of Phoenix | Phoenix | 3 of 5 | 8 | $8,278 | 6 May 2026 | |
| The Terraces of Phoenix | Phoenix | 5 of 5 | 3 | $0 | 13 Jun 2025 | |
| North Mountain Medical and Rehabilitation Center | Phoenix | 5 of 5 | 2 | $0 | 25 Nov 2025 | |
| Camelback Post Acute Care and Rehabilitation | Phoenix | 3 of 5 | 10 | $0 | 24 Apr 2024 | |
| Horizon Post Acute and Rehabilitation Center | Glendale | 3 of 5 | 8 | $10,985 | 16 May 2025 | |
| Coronado Healthcare Center | Phoenix | 5 of 5 | 4 | $0 | 30 Jan 2026 | |
| Christian Care Nursing Center | Phoenix | 4 of 5 | 3 | $0 | 27 Aug 2025 | |
| Bella Vita Health and Rehabilitation Center | Glendale | 3 of 5 | 10 | $8,278 | 31 Oct 2024 | |
| Desert Terrace Healthcare Center | Phoenix | 3 of 5 | 8 | $0 | 26 Sep 2025 | |
| Desert Haven Care Center | Phoenix | 1 of 5 | 11 | $75,868 | 5 Sep 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of The Rehabilitation Center at the Palazzo (CCN 035116). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/the-rehabilitation-center-at-the-palazzo-phoenix-az-035116/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was The Rehabilitation Center at the Palazzo last inspected?
- The latest inspection with a citation in the CMS record was on 25 Mar 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 8 Sep 2023.
- Who operates The Rehabilitation Center at the Palazzo?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain Aspen Skilled Healthcare. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is The Rehabilitation Center at the Palazzo a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in Arizona as a Special Focus Facility and 5 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.