Massachusetts › Norfolk County › Norwood
Victoria Haven Nursing Facility
137 Nichols Street, Norwood, MA 02062
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Victoria Haven Nursing Facility, in Norwood, Massachusetts, is certified for 31 beds under for-profit, corporation ownership and belongs to the Rehabilitation Associates chain.
CMS gives it 2 of 5 stars overall, below the Massachusetts median of 3; the health inspection rating is 1, staffing 5 and quality measures 5.
Inspectors recorded 39 health deficiencies across the three most recent survey cycles (17, 10, 12 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 125.8 per 100 beds, more than the state median of 21.7.
CMS lists 1 penalty in the period covered: fines totalling $41K.
Reported nurse staffing is 4.6 hours per resident per day (0.7 RN), close to the Massachusetts median of 3.7; nursing staff turnover is 21.7%.
Compared with county, state and nation
| Measure | This facility | Norfolk Co. median | Massachusetts median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 39 | 29 | 27 | 28.7 |
| Citations per 100 beds | 125.8 | 22.6 | 21.7 | 26.8 |
| Total nurse hours per resident day | 4.6 | 3.8 | 3.7 | 3.9 |
| RN hours per resident day | 0.7 | 0.6 | 0.6 | 0.7 |
| Nursing staff turnover | 21.7% | 31.4% | 37.7% | 45.8% |
| Fines listed | $40,641 | $0 | $0 | — |
County and state figures are medians across facilities (33 in the county, 341 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Massachusetts average per facility for the same cycle, as published by CMS. Standard health survey dates: 21 Jan 2026, 18 Feb 2025.
Severity mix: G ×2 D ×16 E ×14 F ×4 B ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 21 Jan 2026 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Standard survey | 2 Mar 2026 |
| 21 Jan 2026 | F0730 | Observe each nurse aide's job performance and give regular training. | F | Standard survey | 2 Mar 2026 |
| 21 Jan 2026 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 27 Feb 2026 |
| 21 Jan 2026 | F0880 | Provide and implement an infection prevention and control program. | F | Standard survey | 27 Feb 2026 |
| 21 Jan 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 2 Feb 2026 |
| 21 Jan 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Standard survey | 2 Feb 2026 |
| 21 Jan 2026 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Standard survey | 3 Feb 2026 |
| 21 Jan 2026 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 6 Feb 2026 |
| 21 Jan 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 20 Feb 2026 |
| 21 Jan 2026 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Standard survey | 14 Feb 2026 |
| 21 Jan 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 14 Feb 2026 |
| 21 Jan 2026 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 2 Feb 2026 |
| 21 Jan 2026 | F0772 | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. | D | Standard survey | 4 Feb 2026 |
| 21 Jan 2026 | F0777 | Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results. | D | Standard survey | 14 Feb 2026 |
| 21 Jan 2026 | F0840 | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. | D | Standard survey | 19 Feb 2026 |
| 21 Jan 2026 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 13 Feb 2026 |
| 21 Jan 2026 | F0947 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Standard survey | 2 Mar 2026 |
| 18 Feb 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 26 Mar 2025 |
| 18 Feb 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 26 Mar 2025 |
| 18 Feb 2025 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Standard survey | 26 Mar 2025 |
| 18 Feb 2025 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 26 Mar 2025 |
| 18 Feb 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 26 Mar 2025 |
| 18 Feb 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 26 Mar 2025 |
| 18 Feb 2025 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 26 Mar 2025 |
| 18 Feb 2025 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 26 Mar 2025 |
| 18 Feb 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 26 Mar 2025 |
| 18 Feb 2025 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | B | Standard survey | 26 Mar 2025 |
| 29 Feb 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | G | Standard survey | 2 Apr 2024 |
| 29 Feb 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Standard survey | 2 Apr 2024 |
| 29 Feb 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 2 Apr 2024 |
| 29 Feb 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 8 Apr 2024 |
| 29 Feb 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 2 Apr 2024 |
| 29 Feb 2024 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | E | Standard survey | 2 Apr 2024 |
| 29 Feb 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 2 Apr 2024 |
| 29 Feb 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 2 Apr 2024 |
| 29 Feb 2024 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D | Standard survey | 2 Apr 2024 |
| 29 Feb 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 2 Apr 2024 |
| 29 Feb 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Standard survey | 2 Apr 2024 |
| 29 Feb 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | Standard survey | 2 Apr 2024 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 29 Feb 2024 | Fine | $40,641 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Massachusetts average. Turnover: nursing staff 21.7%, RNs —; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 11.3% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.0% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.0% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 12.4% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 1.0% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 14.6% | 19.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: 137 Nichols St Inc. Chain: Rehabilitation Associates (6 facilities).
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Rehabilitation Associates Inc | Operational/managerial control | NOT APPLICABLE | 02/01/1985 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Norfolk County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Alliance Health At Braintree | Braintree | 101 | 5 | 5 | 4 | 4 | 4.0 | — | 25 Jul 2024 |
| Copley At Stoughton Nursing Care Center | Stoughton | 123 | 5 | 3 | 5 | 22 | 17.9 | — | 14 Jan 2026 |
| Dwyer Home | Weymouth | 50 | 5 | 5 | 4 | 4 | 8.0 | — | 12 Dec 2023 |
| Ellis Nursing Home (the) | Norwood | 191 | 5 | 4 | 3 | 27 | 14.1 | $57K | 14 May 2026 |
| John Scott House Nursing & Rehabilitation Center | Braintree | 138 | 5 | 4 | 4 | 24 | 17.4 | — | 15 Jan 2026 |
| Newbridge On the Charles Skilled Nursing Facility | Dedham | 48 | 5 | 5 | 4 | 1 | 2.1 | — | 13 May 2026 |
| South Cove Manor Nursing & Rehabilitation Center | Quincy | 141 | 5 | 5 | 4 | 16 | 11.3 | — | 31 Jul 2024 |
| Thomas Upham House | Medfield | 42 | 5 | 4 | 5 | 11 | 26.2 | — | 20 Nov 2025 |
All 33 facilities in Norfolk County
Questions and answers
How many deficiencies has Victoria Haven Nursing Facility been cited for?
39 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Massachusetts median is 27 per facility.
Has Victoria Haven Nursing Facility been fined?
Yes. CMS lists fines totalling $41K in the period covered.
How does staffing at Victoria Haven Nursing Facility compare?
Reported total nurse staffing is 4.6 hours per resident per day against a Massachusetts median of 3.7 and a national average of 3.9.
Who operates Victoria Haven Nursing Facility?
It is part of the Rehabilitation Associates chain. Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Rehabilitation Associates Inc. Individual owners and managers are not listed on this site.
When was Victoria Haven Nursing Facility last inspected?
The most recent survey or investigation in the CMS record is dated 21 Jan 2026; the most recent standard health survey was 21 Jan 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.