Norwood HealthcareCMS ratings, inspections and fines
- Address
- 460 Washington Street, Norwood, MA 02062
- CCN
- 225343
- Ownership type
- For-profit, limited liability company
- Certified beds
- 170
- Chain
- Next Step Healthcare
- Residents per day
- 113
- CMS flags
- Special Focus Facility candidate
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Norwood Healthcare an overall rating of 1 of 5 stars. The last standard survey was on 9 Feb 2026. The latest survey cycle has 19 health citations. The median for nursing homes in Massachusetts is 6. CMS lists 5 fines with a total of $110,264 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in Massachusetts (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Norfolk County median | Massachusetts median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 4 | 3.0 | 3.0 | 2.9 |
| Quality measure rating | 2 | 4.0 | 3.0 | 3.6 |
A median is the middle value of the homes in the group: 33 homes in the county, 341 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Massachusetts median |
|---|---|---|---|
| Cycle 1 (latest) | 9 Feb 2026 | 19 | 6 |
| Cycle 2 | 30 Oct 2024 | 21 | 8 |
| Cycle 3 | No date | 28 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | K0 | L0 | |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | C0 |
Survey cycle 1 (latest): 19 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 5 May 2026 | F0777 | Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results. | D | Complaint investigation | 19 May 2026 |
| 9 Feb 2026 | F0553 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | D | Standard survey | 25 Feb 2026 |
| 9 Feb 2026 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 25 Feb 2026 |
| 9 Feb 2026 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Standard survey | 25 Feb 2026 |
| 9 Feb 2026 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 25 Feb 2026 |
| 9 Feb 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | B | Standard survey | 25 Feb 2026 |
| 9 Feb 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | J | Standard survey | 6 Feb 2026 |
| 9 Feb 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Standard survey | 25 Feb 2026 |
| 9 Feb 2026 | F0685 | Assist a resident in gaining access to vision and hearing services. | E | Standard survey | 25 Feb 2026 |
| 9 Feb 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Standard survey | 6 Feb 2026 |
| 9 Feb 2026 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 25 Feb 2026 |
| 9 Feb 2026 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | B | Standard survey | 25 Feb 2026 |
| 9 Feb 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 25 Feb 2026 |
| 9 Feb 2026 | F0865 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Standard survey | 27 Feb 2026 |
| 9 Feb 2026 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 27 Feb 2026 |
| 9 Feb 2026 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | F | Standard survey | 27 Feb 2026 |
| 9 Feb 2026 | F0881 | Implement a program that monitors antibiotic use. | E | Standard survey | 25 Feb 2026 |
| 9 Feb 2026 | F0944 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | F | Standard survey | 27 Feb 2026 |
| 17 Nov 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Complaint investigation | 19 Nov 2025 |
Survey cycle 2: 21 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 11 Feb 2025 | F0559 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. | D | Complaint investigation | 11 Mar 2025 |
| 11 Feb 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 11 Mar 2025 |
| 11 Feb 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 11 Mar 2025 |
| 11 Feb 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 11 Mar 2025 |
| 30 Oct 2024 | F0551 | Give the resident's representative the ability to exercise the resident's rights. | E | Standard survey | 10 Dec 2024 |
| 30 Oct 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 4 Dec 2024 |
| 30 Oct 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 4 Dec 2024 |
| 30 Oct 2024 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | B | Standard survey | 4 Dec 2024 |
| 30 Oct 2024 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | Standard survey | 4 Dec 2024 |
| 30 Oct 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 13 Dec 2024 |
| 30 Oct 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 13 Dec 2024 |
| 30 Oct 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 4 Dec 2024 |
| 30 Oct 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 13 Dec 2024 |
| 30 Oct 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 13 Dec 2024 |
| 30 Oct 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard survey | 13 Dec 2024 |
| 30 Oct 2024 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | E | Standard survey | 4 Dec 2024 |
| 30 Oct 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 13 Dec 2024 |
| 30 Oct 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 4 Dec 2024 |
| 30 Oct 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Standard survey | 10 Dec 2024 |
| 30 Oct 2024 | F0850 | Hire a qualified full-time social worker in a facility with more than 120 beds. | F | Standard survey | 4 Dec 2024 |
| 30 Oct 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 13 Dec 2024 |
Survey cycle 3: 28 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 9 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 17 May 2024 |
| 9 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 6 May 2024 |
| 11 Oct 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | J | Complaint investigation | 9 Oct 2023 |
| 11 Oct 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 9 Oct 2023 |
| 21 Jul 2023 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0610 | Respond appropriately to all alleged violations. | D | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Standard survey | 12 Sep 2023 |
| 21 Jul 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Standard survey | 5 Sep 2023 |
| 21 Jul 2023 | F0679 | Provide activities to meet all resident's needs. | E | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 5 Sep 2023 |
| 21 Jul 2023 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | G | Standard survey | 5 Sep 2023 |
| 21 Jul 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 5 Sep 2023 |
| 21 Jul 2023 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0730 | Observe each nurse aide's job performance and give regular training. | E | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 5 Sep 2023 |
| 21 Jul 2023 | F0790 | Provide routine and 24-hour emergency dental care for each resident. | D | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Standard survey | 5 Sep 2023 |
| 21 Jul 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0825 | Provide or get specialized rehabilitative services as required for a resident. | D | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 22 Aug 2023 |
| 21 Jul 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 22 Aug 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 9 Feb 2026 | Fine | $15,330 | |
| 9 Feb 2026 | Fine | $8,281 | |
| 30 Oct 2024 | Fine | $56,789 | |
| 9 May 2024 | Fine | $16,071 | |
| 11 Oct 2023 | Fine | $13,793 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Massachusetts median | Massachusetts average (CMS) |
|---|---|---|---|
| All nurse staff | 3.48 | 3.70 | 3.86 |
| Registered nurses (RN) | 0.88 | 0.60 | 0.65 |
| Licensed practical nurses (LPN) | 0.69 | 0.95 | |
| Nurse aides | 1.91 | 2.26 | |
| All nurse staff, weekends | 3.16 | 3.30 | 3.48 |
- Nurse staff turnover in a year
- 25.0%
- Nurse staff turnover, Massachusetts median
- 37.7%
- RN turnover in a year
- 23.1%
- Administrators who left in a year
- 3
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 4.0% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.7% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 1.1% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 5.2% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 4.3% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 4.3% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 6.4% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 40.9% | 19.6% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- 460 Washington Street Operator LLC
- Chain
- Next Step Healthcare (14 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Next Step Healthcare LLC | Operational/managerial control | 1 Sep 2017 | |
| Next Step Healthcare LLC | Adp of the snf | 1 Jul 2025 |
The site shows organisations only. It does not show the names of persons.
Other homes in Norfolk County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Victoria Haven Nursing Facility | Norwood | 2 of 5 | 17 | $40,641 | 21 Jan 2026 | |
| Ellis Nursing Home (the) | Norwood | 5 of 5 | 4 | $57,158 | 14 May 2026 | |
| Charlwell House Health and Rehabilitation | Norwood | 1 of 5 | 13 | $0 | 30 May 2025 | |
| Premier Healthcare at Harrington House | Walpole | 2 of 5 | 7 | $43,891 | 28 Apr 2026 | |
| Hellenic Nursing & Rehabilitation Center | Canton | 3 of 5 | 2 | $0 | 28 Aug 2025 | |
| Foremost at Sharon LLC | Sharon | 2 of 5 | 9 | $26,232 | 5 Jun 2025 | |
| Brush Hill Care Center | Milton | 2 of 5 | 4 | $3,418 | 21 Nov 2025 | |
| Newbridge on the Charles Skilled Nursing Facility | Dedham | 5 of 5 | 1 | $0 | 13 May 2026 | |
| Thomas Upham House | Medfield | 5 of 5 | 3 | $0 | 20 Nov 2025 | |
| Briarwood Rehabilitation & Healthcare Center | Needham | 4 of 5 | 4 | $8,788 | 17 Jun 2026 | |
| Skilled Nursing Facility at North Hill (the) | Needham | 2 of 5 | 3 | $16,153 | 18 Jul 2025 | |
| Care One at Randolph | Randolph | 1 of 5 | 21 | $0 | 14 Aug 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Norwood Healthcare (CCN 225343). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/norwood-healthcare-norwood-ma-225343/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Norwood Healthcare last inspected?
- The latest inspection with a citation in the CMS record was on 5 May 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 30 Oct 2024.
- Who operates Norwood Healthcare?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain Next Step Healthcare. The CMS ownership file names Next Step Healthcare LLC for operational or managerial control. This site does not show the names of persons.
- What does the Special Focus status mean for Norwood Healthcare?
- CMS lists the home as a Special Focus Facility candidate. The state selects its next Special Focus Facility from the candidates. CMS lists 2 homes in Massachusetts as Special Focus Facilities and 10 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.