Webster Manor Rehabilitation & Health Care CenterCMS ratings, inspections and fines
- Address
- 745 School Street, Webster, MA 01570
- CCN
- 225283
- Ownership type
- For-profit, corporation
- Certified beds
- 135
- Residents per day
- 122
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Webster Manor Rehabilitation & Health Care Center an overall rating of 2 of 5 stars. The last standard survey was on 10 Apr 2025. The latest survey cycle has 16 health citations. The median for nursing homes in Massachusetts is 6. CMS lists no fines for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in Massachusetts (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Worcester County median | Massachusetts median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 2 | 3.0 | 3.0 | 3.0 |
| Health inspection rating | 2 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 2 | 3.0 | 3.0 | 2.9 |
| Quality measure rating | 3 | 3.0 | 3.0 | 3.6 |
A median is the middle value of the homes in the group: 50 homes in the county, 341 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | Massachusetts median |
|---|---|---|---|
| Cycle 1 (latest) | 10 Apr 2025 | 16 | 6 |
| Cycle 2 | 1 Mar 2024 | 13 | 8 |
| Cycle 3 | No date | 13 | 10 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | G0 | H0 | I0 |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | C0 |
Survey cycle 1 (latest): 16 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 12 May 2026 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 10 Jun 2026 |
| 12 May 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 10 Jun 2026 |
| 10 Feb 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 4 Feb 2026 |
| 10 Apr 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 25 May 2025 |
| 10 Apr 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 25 May 2025 |
| 10 Apr 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 25 May 2025 |
| 10 Apr 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 25 May 2025 |
| 10 Apr 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 25 May 2025 |
| 10 Apr 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Standard survey | 25 May 2025 |
| 10 Apr 2025 | F0744 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Standard survey | 25 May 2025 |
| 10 Apr 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 25 May 2025 |
| 10 Apr 2025 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Standard survey | 25 May 2025 |
| 10 Apr 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 25 May 2025 |
| 10 Apr 2025 | F0813 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D | Standard survey | 25 May 2025 |
| 10 Apr 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 25 May 2025 |
| 10 Apr 2025 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 25 May 2025 |
Survey cycle 2: 13 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 1 Mar 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 5 Apr 2024 |
| 1 Mar 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 28 Mar 2024 |
| 1 Mar 2024 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 1 Apr 2024 |
| 1 Mar 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Standard survey | 5 Apr 2024 |
| 1 Mar 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 5 Apr 2024 |
| 1 Mar 2024 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 26 Mar 2024 |
| 1 Mar 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 5 Apr 2024 |
| 1 Mar 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | F | Standard survey | 17 Apr 2024 |
| 1 Mar 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Standard survey | 12 Apr 2024 |
| 1 Mar 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 5 Apr 2024 |
| 1 Mar 2024 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | B | Standard survey | 27 Mar 2024 |
| 1 Mar 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 5 Apr 2024 |
| 1 Mar 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 5 Apr 2024 |
Survey cycle 3: 13 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 5 Oct 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 16 Nov 2022 |
| 5 Oct 2022 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 16 Nov 2022 |
| 5 Oct 2022 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 16 Nov 2022 |
| 5 Oct 2022 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 16 Nov 2022 |
| 5 Oct 2022 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 16 Nov 2022 |
| 5 Oct 2022 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Standard survey | 16 Nov 2022 |
| 5 Oct 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 16 Nov 2022 |
| 5 Oct 2022 | F0687 | Provide appropriate foot care. | D | Standard survey | 16 Nov 2022 |
| 5 Oct 2022 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Standard survey | 16 Nov 2022 |
| 5 Oct 2022 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 16 Nov 2022 |
| 5 Oct 2022 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 16 Nov 2022 |
| 5 Oct 2022 | F0885 | Report COVID19 data to residents and families. | D | Standard survey | 16 Nov 2022 |
| 5 Oct 2022 | F0886 | Perform COVID19 testing on residents and staff. | F | Standard survey | 16 Nov 2022 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
CMS lists no fine and no payment denial for this home in its penalties file.
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | Massachusetts median | Massachusetts average (CMS) |
|---|---|---|---|
| All nurse staff | 3.27 | 3.70 | 3.86 |
| Registered nurses (RN) | 0.63 | 0.60 | 0.65 |
| Licensed practical nurses (LPN) | 0.75 | 0.95 | |
| Nurse aides | 1.89 | 2.26 | |
| All nurse staff, weekends | 2.80 | 3.30 | 3.48 |
- Nurse staff turnover in a year
- 41.4%
- Nurse staff turnover, Massachusetts median
- 37.7%
- RN turnover in a year
- 31.6%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 9.4% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.6% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.6% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.3% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.2% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 19.2% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.4% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 25.3% | 19.6% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, corporation
- Legal business name
- Webster Ma SNF LLC
- Chain
- Athena Healthcare Systems (22 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Athena Health Care Systems Ma III LLC | 5% or greater direct ownership interest | 100% | 1 Jun 2014 |
| Athena Health Care Associates, Inc. | Operational/managerial control | 1 Jun 2014 |
The site shows organisations only. It does not show the names of persons.
Other homes in Worcester County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Lanessa Extended Care | Webster | 1 of 5 | 24 | $119,962 | 3 Feb 2025 | |
| Brookside Rehabilitation and Healthcare Center | Webster | 2 of 5 | 12 | $0 | 30 Jul 2025 | |
| Southbridge Rehabilitation & Health Care Center | Southbridge | 2 of 5 | 5 | $0 | 3 Apr 2026 | |
| Overlook Masonic Health Center | Charlton | 4 of 5 | 4 | $0 | 15 May 2025 | |
| Life Care Center of Auburn | Auburn | 3 of 5 | 5 | $29,738 | 18 Jun 2025 | |
| Meadows of Central Massachusetts (the) | Rochdale | 4 of 5 | 1 | $85,733 | 2 Feb 2026 | |
| Blackstone Valley Health and Rehabilitation | Whitinsville | 3 of 5 | 11 | $0 | 29 Apr 2025 | |
| Lydia Taft House | Uxbridge | 5 of 5 | 0 | $0 | 4 Sep 2025 | |
| Parsons Hill Rehabilitation & Health Care Center | Worcester | 2 of 5 | 13 | $0 | 25 Mar 2025 | |
| Care One at Millbury | Millbury | 1 of 5 | 18 | $95,138 | 25 Apr 2025 | |
| Adviniacare at Northbridge | Northbridge | 3 of 5 | 4 | $0 | 8 Dec 2025 | |
| Worcester Rehabilitation & Health Care Center | Worcester | 1 of 5 | 10 | $71,392 | 20 May 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Webster Manor Rehabilitation & Health Care Center (CCN 225283). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/webster-manor-rehabilitation-health-care-center-webster-ma-225283/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Webster Manor Rehabilitation & Health Care Center last inspected?
- The latest inspection with a citation in the CMS record was on 12 May 2026. It was a complaint investigation. It gave 2 citations. The standard survey before the last one was on 1 Mar 2024.
- Who operates Webster Manor Rehabilitation & Health Care Center?
- The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Athena Healthcare Systems. The CMS ownership file names Athena Health Care Associates, Inc. for operational or managerial control. This site does not show the names of persons.
- Is Webster Manor Rehabilitation & Health Care Center a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 2 homes in Massachusetts as Special Focus Facilities and 10 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.