Massachusetts › Worcester County › Webster
Brookside Rehabilitation and Healthcare Center
11 Pontiac Avenue, Webster, MA 01570
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Brookside Rehabilitation and Healthcare Center is a For-profit, limited liability company nursing home in Webster, Massachusetts, certified for 81 beds and caring for about 68 residents a day.
CMS gives it 2 of 5 stars overall, below the Massachusetts median of 3; the health inspection rating is 3, staffing 4 and quality measures 1.
Inspectors recorded 30 health deficiencies across the three most recent survey cycles (12, 10, 8 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 37.0 per 100 beds, more than the state median of 21.7.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 3.9 hours per resident per day (0.6 RN), close to the Massachusetts median of 3.7; nursing staff turnover is 41.8%.
Compared with county, state and nation
| Measure | This facility | Worcester Co. median | Massachusetts median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 30 | 27 | 27 | 28.7 |
| Citations per 100 beds | 37.0 | 20.7 | 21.7 | 26.8 |
| Total nurse hours per resident day | 3.9 | 3.7 | 3.7 | 3.9 |
| RN hours per resident day | 0.6 | 0.5 | 0.6 | 0.7 |
| Nursing staff turnover | 41.8% | 38.6% | 37.7% | 45.8% |
| Fines listed | $0 | $0 | $0 | — |
County and state figures are medians across facilities (50 in the county, 341 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Massachusetts average per facility for the same cycle, as published by CMS. Standard health survey dates: 30 Jul 2025, 2 May 2024.
Severity mix: G ×1 D ×24 E ×3 B ×2
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 14 Apr 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 17 Apr 2026 |
| 30 Jul 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 2 Sep 2025 |
| 30 Jul 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 2 Sep 2025 |
| 30 Jul 2025 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 2 Sep 2025 |
| 30 Jul 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 2 Sep 2025 |
| 30 Jul 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 2 Sep 2025 |
| 30 Jul 2025 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 2 Sep 2025 |
| 30 Jul 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 2 Sep 2025 |
| 30 Jul 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 2 Sep 2025 |
| 30 Jul 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 2 Sep 2025 |
| 30 Jul 2025 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 2 Sep 2025 |
| 30 Jul 2025 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 2 Sep 2025 |
| 2 May 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Standard survey | 7 Jun 2024 |
| 2 May 2024 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 7 Jun 2024 |
| 2 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 7 Jun 2024 |
| 2 May 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 7 Jun 2024 |
| 2 May 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 7 Jun 2024 |
| 2 May 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Standard survey | 7 Jun 2024 |
| 2 May 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 7 Jun 2024 |
| 2 May 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 7 Jun 2024 |
| 2 May 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 7 Jun 2024 |
| 2 May 2024 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 7 Jun 2024 |
| 1 Nov 2022 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | Standard survey | 16 Dec 2022 |
| 1 Nov 2022 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | E | Standard survey | 13 Dec 2022 |
| 1 Nov 2022 | F0687 | Provide appropriate foot care. | D | Standard survey | 13 Dec 2022 |
| 1 Nov 2022 | F0730 | Observe each nurse aide's job performance and give regular training. | D | Standard survey | 13 Dec 2022 |
| 1 Nov 2022 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 13 Dec 2022 |
| 1 Nov 2022 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 13 Dec 2022 |
| 1 Nov 2022 | F0885 | Report COVID19 data to residents and families. | D | Standard survey | 13 Dec 2022 |
| 1 Nov 2022 | F0887 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Standard survey | 13 Dec 2022 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Massachusetts average. Turnover: nursing staff 41.8%, RNs 54.5%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Massachusetts median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 23.1% | 15.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.0% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 6.8% | 1.5% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 3.5% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 6.8% | 1.0% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 22.5% | 14.4% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.1% | 3.8% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 22.5% | 19.6% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. CMS groups this facility with 22 facilities under an individual owner's name; this site does not publish people's names, so no chain page is linked. Legal business name: Crystal Rehab & Nursing Llc.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Bnb Health Care Funds LLC | 5% or greater direct ownership interest | 7% | 05/16/2017 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Worcester County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Beaumont Rehab & Skilled Nursing Ctr - Northboro | Northborough | 96 | 5 | 4 | 3 | 16 | 16.7 | — | 23 Jun 2025 |
| Holy Trinity Eastern Orthodox N & R Center | Worcester | 113 | 5 | 5 | 4 | 9 | 8.0 | — | 6 Jan 2026 |
| Lutheran Rehabilitation and Skilled Care Center | Worcester | 150 | 5 | 5 | 4 | 0 | 0.0 | — | — |
| Lydia Taft House | Uxbridge | 53 | 5 | 5 | 5 | 7 | 13.2 | — | 3 May 2023 |
| Quaboag Rehabilitation & Skilled Care Facility | West Brookfield | 166 | 5 | 5 | 4 | 8 | 4.8 | — | 5 Nov 2024 |
| River Terrace Rehabilitation and Healthcare Ctr | Lancaster | 82 | 5 | 5 | 2 | 2 | 2.4 | $9K | 5 May 2025 |
| West Side House LTC Facility | Worcester | 91 | 5 | 5 | 4 | 13 | 14.3 | — | 30 Dec 2024 |
| Whittier Westborough Transitional Care Unit | Westborough | 19 | 5 | 4 | 5 | 6 | 31.6 | — | 2 May 2025 |
All 50 facilities in Worcester County
Questions and answers
How many deficiencies has Brookside Rehabilitation and Healthcare Center been cited for?
30 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Massachusetts median is 27 per facility.
Has Brookside Rehabilitation and Healthcare Center been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Brookside Rehabilitation and Healthcare Center compare?
Reported total nurse staffing is 3.9 hours per resident per day against a Massachusetts median of 3.7 and a national average of 3.9.
Who operates Brookside Rehabilitation and Healthcare Center?
CMS groups it with other facilities under an individual owner, whose name this site does not publish. Ownership type is for-profit, limited liability company. Organisations in the CMS ownership record include Bnb Health Care Funds LLC. Individual owners and managers are not listed on this site.
When was Brookside Rehabilitation and Healthcare Center last inspected?
The most recent survey or investigation in the CMS record is dated 14 Apr 2026; the most recent standard health survey was 30 Jul 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.