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Casa Arena Healthcare LLCCMS ratings, inspections and fines

Address
205 Moonglow Avenue, Alamogordo, NM 88310
CCN
325043
Ownership type
For-profit, corporation
Certified beds
117
Residents per day
96
CMS flags
None in the CMS record
CMS star ratings
Overall rating1 of 5
Health inspection rating1 of 5
Staffing rating1 of 5
Quality measure rating4 of 5
Care Compare record (Medicare.gov)

The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.

CMS gives Casa Arena Healthcare LLC an overall rating of 1 of 5 stars. The last standard survey was on 5 Jun 2025. The latest survey cycle has 25 health citations. The median for nursing homes in New Mexico is 17. CMS lists 2 fines with a total of $124,375 for this home in its penalties file.

Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.

Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .

Since the last CMS update

The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.

Ratings

CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.

CMS star ratings of Casa Arena Healthcare LLC, with medians
Rating (1 to 5 stars)This homeOtero County medianNew Mexico medianUS average (CMS)
Overall rating11.03.03.0
Health inspection rating12.02.02.8
Staffing rating11.03.02.9
Quality measure rating44.04.03.6

A median is the middle value of the homes in the group: 3 homes in the county, 68 homes in the state. What the CMS star ratings measure

Citations by survey cycle

CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.

Health citations of Casa Arena Healthcare LLC in the last three survey cycles
Survey cycleStandard surveyCitationsNew Mexico median
Cycle 1 (latest)5 Jun 20252517
Cycle 224 Apr 20243614
Cycle 3No date3115

Health citations

The record of one deficiency in an inspection. One inspection can give many citations.

Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.

Scope and severity of the 92 citations. Select a cell to show only its rows.
SeverityIsolatedPatternWidespread
Immediate jeopardy to resident health or safetyK0
Actual harm that is not immediate jeopardyH0I0
No actual harm, potential for more than minimal harm
No actual harm, potential for minimal harmA0B0

Survey cycle 1 (latest): 25 citations

Standard survey of this cycle: .

Health citations of Casa Arena Healthcare LLC in survey cycle 1, the latest first
Survey dateF-tagRequirement (CMS text)Scope and severitySurvey typeCorrected
11 May 2026F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.EComplaint investigation30 May 2026
13 Mar 2026F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DComplaint investigation (in dispute review)18 Apr 2026
13 Mar 2026F0610Respond appropriately to all alleged violations.DComplaint investigation (in dispute review)18 Apr 2026
13 Mar 2026F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.DComplaint investigation18 Apr 2026
13 Mar 2026F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.EComplaint investigation18 Apr 2026
23 Dec 2025F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DComplaint investigation17 Jan 2026
5 Jun 2025F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.DStandard survey20 Jul 2025
5 Jun 2025F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.DStandard survey20 Jul 2025
5 Jun 2025F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EStandard survey20 Jul 2025
5 Jun 2025F0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.EStandard survey20 Jul 2025
5 Jun 2025F0641Ensure each resident receives an accurate assessment.DStandard survey20 Jul 2025
5 Jun 2025F0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedDStandard survey20 Jul 2025
5 Jun 2025F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DStandard survey20 Jul 2025
5 Jun 2025F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.EStandard survey20 Jul 2025
5 Jun 2025F0658Ensure services provided by the nursing facility meet professional standards of quality.DStandard survey20 Jul 2025
5 Jun 2025F0677Provide care and assistance to perform activities of daily living for any resident who is unable.DStandard survey20 Jul 2025
5 Jun 2025F0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.FStandard survey20 Jul 2025
5 Jun 2025F0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.EStandard survey20 Jul 2025
5 Jun 2025F0744Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.EStandard survey20 Jul 2025
5 Jun 2025F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.EStandard survey20 Jul 2025
5 Jun 2025F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.DStandard survey20 Jul 2025
5 Jun 2025F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.EStandard survey20 Jul 2025
5 Jun 2025F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DStandard survey20 Jul 2025
5 Jun 2025F0851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.FStandard survey20 Jul 2025
5 Jun 2025F0880Provide and implement an infection prevention and control program.DStandard survey20 Jul 2025

Survey cycle 2: 36 citations

Standard survey of this cycle: .

Health citations of Casa Arena Healthcare LLC in survey cycle 2, the latest first
Survey dateF-tagRequirement (CMS text)Scope and severitySurvey typeCorrected
14 Jul 2025F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.DComplaint investigation20 Aug 2025
14 Jul 2025F0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.DComplaint investigation20 Aug 2025
14 Jul 2025F0637Assess the resident when there is a significant change in conditionDComplaint investigation20 Aug 2025
14 Jul 2025F0732Post nurse staffing information every day.CComplaint investigation20 Aug 2025
18 Oct 2024F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.EComplaint investigation20 Nov 2024
18 Oct 2024F0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedDComplaint investigation20 Nov 2024
18 Oct 2024F0658Ensure services provided by the nursing facility meet professional standards of quality.EComplaint investigation20 Nov 2024
18 Oct 2024F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.DComplaint investigation20 Nov 2024
21 Aug 2024F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DComplaint investigation18 Sep 2024
21 Aug 2024F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.DComplaint investigation18 Sep 2024
24 Apr 2024F0558Reasonably accommodate the needs and preferences of each resident.EComplaint investigation23 May 2024
24 Apr 2024F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.EStandard survey23 May 2024
24 Apr 2024F0583Keep residents' personal and medical records private and confidential.FStandard survey23 May 2024
24 Apr 2024F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EComplaint investigation23 May 2024
24 Apr 2024F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.FStandard survey23 May 2024
24 Apr 2024F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.EStandard survey23 May 2024
24 Apr 2024F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.EStandard survey23 May 2024
24 Apr 2024F0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.EStandard survey23 May 2024
24 Apr 2024F0637Assess the resident when there is a significant change in conditionEStandard survey23 May 2024
24 Apr 2024F0638Assure that each resident’s assessment is updated at least once every 3 months.EStandard survey23 May 2024
24 Apr 2024F0641Ensure each resident receives an accurate assessment.DStandard survey23 May 2024
24 Apr 2024F0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedEStandard survey23 May 2024
24 Apr 2024F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.EStandard survey23 May 2024
24 Apr 2024F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.EStandard survey23 May 2024
24 Apr 2024F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.JStandard survey23 May 2024
24 Apr 2024F0685Assist a resident in gaining access to vision and hearing services.DStandard survey23 May 2024
24 Apr 2024F0692Provide enough food/fluids to maintain a resident's health.EStandard survey23 May 2024
24 Apr 2024F0697Provide safe, appropriate pain management for a resident who requires such services.EStandard survey23 May 2024
24 Apr 2024F0757Ensure each resident’s drug regimen must be free from unnecessary drugs.EStandard survey23 May 2024
24 Apr 2024F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.EStandard survey23 May 2024
24 Apr 2024F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.DStandard survey23 May 2024
24 Apr 2024F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.FComplaint investigation23 May 2024
24 Apr 2024F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.EStandard survey23 May 2024
24 Apr 2024F0880Provide and implement an infection prevention and control program.EStandard survey23 May 2024
24 Apr 2024F0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.EStandard survey23 May 2024
24 Apr 2024F0944Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.FStandard survey23 May 2024

Survey cycle 3: 31 citations

The CMS provider file has no standard survey date for this cycle.

Health citations of Casa Arena Healthcare LLC in survey cycle 3, the latest first
Survey dateF-tagRequirement (CMS text)Scope and severitySurvey typeCorrected
24 Apr 2024F0678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.EComplaint investigation23 May 2024
24 Oct 2023F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DComplaint investigation15 Nov 2023
24 Oct 2023F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.LComplaint investigation15 Nov 2023
24 Oct 2023F0760Ensure that residents are free from significant medication errors.GComplaint investigation15 Nov 2023
24 Oct 2023F0919Make sure that a working call system is available in each resident's bathroom and bathing area.EComplaint investigation15 Nov 2023
6 Apr 2023F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.EStandard survey15 May 2023
6 Apr 2023F0568Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.DStandard survey15 May 2023
6 Apr 2023F0577Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.FStandard survey15 May 2023
6 Apr 2023F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.DStandard survey15 May 2023
6 Apr 2023F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.DStandard survey15 May 2023
6 Apr 2023F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EStandard survey15 May 2023
6 Apr 2023F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.EStandard survey15 May 2023
6 Apr 2023F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DStandard survey15 May 2023
6 Apr 2023F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.EStandard survey15 May 2023
6 Apr 2023F0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.EStandard survey15 May 2023
6 Apr 2023F0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.DStandard survey15 May 2023
6 Apr 2023F0637Assess the resident when there is a significant change in conditionEStandard survey15 May 2023
6 Apr 2023F0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.EStandard survey15 May 2023
6 Apr 2023F0641Ensure each resident receives an accurate assessment.EStandard survey15 May 2023
6 Apr 2023F0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedDStandard survey15 May 2023
6 Apr 2023F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.EStandard survey15 May 2023
6 Apr 2023F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DStandard survey15 May 2023
6 Apr 2023F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.EStandard survey15 May 2023
6 Apr 2023F0730Observe each nurse aide's job performance and give regular training.EStandard survey15 May 2023
6 Apr 2023F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.EStandard survey15 May 2023
6 Apr 2023F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.DStandard survey15 May 2023
6 Apr 2023F0759Ensure medication error rates are not 5 percent or greater.EStandard survey15 May 2023
6 Apr 2023F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.EStandard survey15 May 2023
6 Apr 2023F0825Provide or get specialized rehabilitative services as required for a resident.DStandard survey15 May 2023
6 Apr 2023F0880Provide and implement an infection prevention and control program.EStandard survey15 May 2023
6 Apr 2023F0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.EStandard survey15 May 2023

The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report

Penalties

A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.

Penalties of Casa Arena Healthcare LLC in the CMS penalties file
DateTypeFineDays without payment
24 Apr 2024Fine$108,316
24 Oct 2023Fine$16,059

Staffing

Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.

Nurse staffing hours per resident per day at Casa Arena Healthcare LLC
StaffThis homeNew Mexico medianNew Mexico average (CMS)
All nurse staff2.923.403.53
Registered nurses (RN)0.290.600.63
Licensed practical nurses (LPN)0.880.70
Nurse aides1.762.21
All nurse staff, weekends2.683.003.10
Nurse staff turnover in a year
60.8%
Nurse staff turnover, New Mexico median
52.9%
RN turnover in a year
70.0%
Administrators who left in a year
0

Homes report the hours to CMS in the Payroll-Based Journal.

Quality measures

A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.

Quality measures of Casa Arena Healthcare LLC, average of four quarters (2025Q2-2026Q1)
Measure (CMS text)ResidentsThis homeNew Mexico medianUS median
Percentage of long-stay residents whose need for help with daily activities has increasedLong Stay4.9%10.0%12.6%
Percentage of long-stay residents with a catheter inserted and left in their bladderLong Stay0.3%0.3%0.3%
Percentage of long-stay residents with a urinary tract infectionLong Stay0.0%0.3%0.9%
Percentage of long-stay residents experiencing one or more falls with major injuryLong Stay0.6%3.2%2.8%
Percentage of short-stay residents who newly received an antipsychotic medicationShort Stay0.0%0.9%1.0%
Percentage of long-stay residents whose ability to walk independently worsenedLong Stay5.8%10.4%12.5%
Percentage of long-stay residents with pressure ulcersLong Stay3.5%4.5%4.2%
Percentage of long-stay residents who received an antipsychotic medicationLong Stay26.8%13.5%13.4%

For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure

Ownership

An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.

Ownership type
For-profit, corporation
Legal business name
Casa Arena Healthcare LLC
Chain
Opco Skilled Management (66 homes in the CMS chain file)
Organisations in the CMS ownership record of Casa Arena Healthcare LLC
OrganisationRole in the CMS recordInterestSince
Casa Healthcare, LLCDirect ownership interest1 Mar 2023
Caliber Advisors LLCIndirect ownership interest1 Mar 2023
Casa Healthcare, LLCOperational/managerial control1 Mar 2023
205 Moonglow Ave NM, LLCAdp of the snf1 Mar 2023
Continuum Rehab Group LLCAdp of the snf1 Mar 2023
Hallmark Advisors, LLCAdp of the snf1 Mar 2023
Hansen Hunter LLCAdp of the snf1 Apr 2024
Opco CA Skilled Mgmt Inc.Adp of the snf1 Mar 2023
Opco NM Skilled Mgmt, LLCAdp of the snf1 Mar 2023
The Wright Group Consulting, LLCAdp of the snf1 Apr 2024
Wilshire Health Realty, LLCAdp of the snf1 Mar 2023

The site shows organisations only. It does not show the names of persons.

Other homes in Otero County

The 2 nearest other nursing homes in Otero County, New Mexico
Nursing homeCityOverall ratingCitations, latest cycleFinesLast standard survey
Betty Dare Wellness & Rehabilitation LLCAlamogordo2 of 538$021 Nov 2025
Mescalero Care CenterMescalero1 of 534$019 May 2025

All 3 nursing homes in Otero County

Official channels

Cite this page

Centers for Medicare & Medicaid Services, Care Compare. Record of Casa Arena Healthcare LLC (CCN 325043). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/casa-arena-healthcare-llc-alamogordo-nm-325043/

Provenance

Licence
US government work, public domain
CMS processed the data on

A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.

Questions

When was Casa Arena Healthcare LLC last inspected?
The latest inspection with a citation in the CMS record was on 11 May 2026. It was a complaint investigation. It gave 1 citation. The standard survey before the last one was on 24 Apr 2024.
Who operates Casa Arena Healthcare LLC?
The CMS record gives the ownership type as for-profit, corporation. CMS lists the home in the chain Opco Skilled Management. The CMS ownership file names Casa Healthcare, LLC for operational or managerial control. This site does not show the names of persons.
Is Casa Arena Healthcare LLC a Special Focus Facility?
No. The CMS provider file lists no Special Focus status for this home. CMS lists 1 home in New Mexico as a Special Focus Facility and 5 as candidates.
Where does the data on this page come from?
The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.