Crown Haven Health and RehabilitationCMS ratings, inspections and fines
- Address
- 620 Tom Hunter Road, Charlotte, NC 28213
- CCN
- 345388
- Ownership type
- For-profit, limited liability company
- Certified beds
- 120
- Chain
- Avardis Health
- Residents per day
- 92
- CMS flags
- None in the CMS record
Open the watch listCare Compare record (Medicare.gov)
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Crown Haven Health and Rehabilitation an overall rating of 2 of 5 stars. The last standard survey was on 3 Jul 2025. The latest survey cycle has 6 health citations. The median for nursing homes in North Carolina is 3. CMS lists 4 fines with a total of $71,235 for this home in its penalties file. CMS also lists 1 payment denial.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in North Carolina (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Mecklenburg County median | North Carolina median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 2 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 2 | 2.0 | 3.0 | 2.9 |
| Quality measure rating | 5 | 4.0 | 3.0 | 3.6 |
A median is the middle value of the homes in the group: 29 homes in the county, 419 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | North Carolina median |
|---|---|---|---|
| Cycle 1 (latest) | 3 Jul 2025 | 6 | 3 |
| Cycle 2 | 12 Feb 2024 | 19 | 5 |
| Cycle 3 | No date | 19 | 6 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | K0 | L0 | |
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | C0 |
Survey cycle 1 (latest): 6 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 3 Jul 2025 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 30 Jul 2025 |
| 3 Jul 2025 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 30 Jul 2025 |
| 3 Jul 2025 | F0627 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | J | Standard survey | 30 Jul 2025 |
| 3 Jul 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 30 Jul 2025 |
| 3 Jul 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 30 Jul 2025 |
| 3 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 30 Jul 2025 |
Survey cycle 2: 19 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 23 Sep 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 22 Oct 2024 |
| 23 Sep 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 22 Oct 2024 |
| 9 Aug 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 23 Sep 2024 |
| 9 Aug 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 22 Oct 2024 |
| 12 Feb 2024 | F0565 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Standard survey | 11 Mar 2024 |
| 12 Feb 2024 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 11 Mar 2024 |
| 12 Feb 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 11 Mar 2024 |
| 12 Feb 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 11 Mar 2024 |
| 12 Feb 2024 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | 11 Mar 2024 |
| 12 Feb 2024 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 11 Mar 2024 |
| 12 Feb 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 11 Mar 2024 |
| 12 Feb 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 11 Mar 2024 |
| 12 Feb 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 11 Mar 2024 |
| 12 Feb 2024 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Standard survey | 11 Mar 2024 |
| 12 Feb 2024 | F0808 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Standard survey | 11 Mar 2024 |
| 12 Feb 2024 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Standard survey | 11 Mar 2024 |
| 12 Feb 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 11 Mar 2024 |
| 12 Feb 2024 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 11 Mar 2024 |
| 12 Feb 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Standard survey | 11 Mar 2024 |
Survey cycle 3: 19 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 2 Jul 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 9 Aug 2024 |
| 2 Jul 2024 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 9 Aug 2024 |
| 2 Jul 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 9 Aug 2024 |
| 2 Jul 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Complaint investigation | 9 Aug 2024 |
| 2 Jul 2024 | F0694 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Complaint investigation | 9 Aug 2024 |
| 2 Jul 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 9 Aug 2024 |
| 2 Jul 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 9 Aug 2024 |
| 13 Dec 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | J | Complaint investigation | 29 Sep 2023 |
| 13 Dec 2023 | F0620 | Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. | J | Complaint investigation | 29 Sep 2023 |
| 13 Dec 2023 | F0760 | Ensure that residents are free from significant medication errors. | J | Complaint investigation | 29 Sep 2023 |
| 13 Dec 2023 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Complaint investigation | 14 Dec 2023 |
| 13 Dec 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 14 Dec 2023 |
| 11 Sep 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 19 Sep 2023 |
| 15 Jul 2022 | F0641 | Ensure each resident receives an accurate assessment. | B | Standard survey | 24 Aug 2022 |
| 15 Jul 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 24 Aug 2022 |
| 15 Jul 2022 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | E | Standard survey | 24 Aug 2022 |
| 15 Jul 2022 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Standard survey | 24 Aug 2022 |
| 15 Jul 2022 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Standard survey | 24 Aug 2022 |
| 15 Jul 2022 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Standard survey | 24 Aug 2022 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 2 Jul 2024 | Fine | $55,966 | |
| 2 Jul 2024 | Payment denial | 20 | |
| 13 Dec 2023 | Fine | $7,446 | |
| 13 Dec 2023 | Fine | $3,912 | |
| 13 Dec 2023 | Fine | $3,911 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | North Carolina median | North Carolina average (CMS) |
|---|---|---|---|
| All nurse staff | 3.09 | 3.50 | 3.83 |
| Registered nurses (RN) | 0.38 | 0.50 | 0.61 |
| Licensed practical nurses (LPN) | 1.02 | 0.89 | |
| Nurse aides | 1.69 | 2.34 | |
| All nurse staff, weekends | 2.94 | 3.10 | 3.40 |
- Nurse staff turnover in a year
- 56.6%
- Nurse staff turnover, North Carolina median
- 48.6%
- RN turnover in a year
- 37.5%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | North Carolina median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 8.4% | 14.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.5% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.6% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 4.6% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.3% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 12.5% | 17.0% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 2.1% | 5.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 10.4% | 13.2% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- 620 Tom Hunter Road Opco LLC
- Chain
- Avardis Health (38 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Lottenc Parentco LLC | Direct ownership interest | 1 Jun 2025 | |
| Ncop Holdco LLC | Indirect ownership interest | 1 Jun 2025 | |
| SNF Care Centers LLC | Indirect ownership interest | 1 Jun 2025 | |
| STH Holdco LLC | Indirect ownership interest | 1 Jun 2025 | |
| Zenith Holdco LLC | Indirect ownership interest | 1 Jun 2025 | |
| SNF Mgr LLC | Operational/managerial control | 1 May 2025 | |
| SNF Mgr LLC | Adp of the snf | 14 Apr 2025 |
The site shows organisations only. It does not show the names of persons.
Other homes in Mecklenburg County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Rockwell Park Rehabilitation and Healthcare CenterSpecial Focus Facility | Charlotte | Not rated | 7 | $338,513 | 27 Mar 2026 | |
| Pine Crest Health & Rehabilitation | Charlotte | 1 of 5 | 5 | $144,199 | 7 Aug 2025 | |
| University Place Nursing and Rehabilitation Center | Charlotte | 1 of 5 | 5 | $276,401 | 24 Jul 2025 | |
| Asbury Health and Rehabilitation Center | Charlotte | 2 of 5 | 5 | $47,996 | 30 Sep 2025 | |
| Peak Resources - Charlotte | Charlotte | 3 of 5 | 2 | $14,069 | 26 Jun 2025 | |
| Wilora Lake Healthcare | Charlotte | 2 of 5 | 4 | $0 | 24 Apr 2026 | |
| Novant Health Presbyterian Medical Center-Snu | Charlotte | 5 of 5 | 0 | $0 | 27 Aug 2025 | |
| Pelican Health at CharlotteSpecial Focus candidate | Charlotte | 2 of 5 | 10 | $47,037 | 2 Mar 2026 | |
| Redwood Health & Rehab | Charlotte | 3 of 5 | 6 | $7,742 | 11 May 2026 | |
| White Oak Manor - Charlotte | Charlotte | 1 of 5 | 10 | $69,804 | 13 Apr 2026 | |
| Pelican Health Randolph LLC | Charlotte | 1 of 5 | 15 | $19,663 | 17 Sep 2025 | |
| Sardis Oaks | Charlotte | 3 of 5 | 4 | $0 | 18 Dec 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Crown Haven Health and Rehabilitation (CCN 345388). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/crown-haven-health-and-rehabilitation-charlotte-nc-345388/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Crown Haven Health and Rehabilitation last inspected?
- The latest inspection with a citation in the CMS record was on 3 Jul 2025. It was a standard survey and a complaint investigation. It gave 6 citations. The standard survey before the last one was on 12 Feb 2024.
- Who operates Crown Haven Health and Rehabilitation?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists the home in the chain Avardis Health. The CMS ownership file names SNF Mgr LLC for operational or managerial control. This site does not show the names of persons.
- Is Crown Haven Health and Rehabilitation a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 2 homes in North Carolina as Special Focus Facilities and 10 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.