Pine Crest Health & RehabilitationCMS ratings, inspections and fines
- Address
- 2727 Shamrock Drive, Charlotte, NC 28205
- CCN
- 345304
- Ownership type
- For-profit, limited liability company
- Certified beds
- 100
- Chain
- None in the CMS record
- Residents per day
- 72
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives Pine Crest Health & Rehabilitation an overall rating of 1 of 5 stars. The last standard survey was on 7 Aug 2025. The latest survey cycle has 5 health citations. The median for nursing homes in North Carolina is 3. CMS lists 1 fine of $144,199 for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in North Carolina (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Mecklenburg County median | North Carolina median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 1 | 2.0 | 3.0 | 3.0 |
| Health inspection rating | 1 | 2.0 | 3.0 | 2.8 |
| Staffing rating | 2 | 2.0 | 3.0 | 2.9 |
| Quality measure rating | 4 | 4.0 | 3.0 | 3.6 |
A median is the middle value of the homes in the group: 29 homes in the county, 419 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | North Carolina median |
|---|---|---|---|
| Cycle 1 (latest) | 7 Aug 2025 | 5 | 3 |
| Cycle 2 | 7 May 2024 | 15 | 5 |
| Cycle 3 | No date | 8 | 6 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | L0 | ||
| Actual harm that is not immediate jeopardy | H0 | I0 | |
| No actual harm, potential for more than minimal harm | F0 | ||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 5 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 7 Aug 2025 | F0582 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Standard survey | 18 Aug 2025 |
| 7 Aug 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 18 Aug 2025 |
| 7 Aug 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Complaint investigation | 18 Aug 2025 |
| 7 Aug 2025 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Standard survey | 18 Aug 2025 |
| 7 Aug 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 18 Aug 2025 |
Survey cycle 2: 15 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 7 May 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | K | Complaint investigation | 24 May 2024 |
| 7 May 2024 | F0583 | Keep residents' personal and medical records private and confidential. | D | Complaint investigation | 24 May 2024 |
| 7 May 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 24 May 2024 |
| 7 May 2024 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Complaint investigation | 24 May 2024 |
| 7 May 2024 | F0644 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | E | Standard survey | 24 May 2024 |
| 7 May 2024 | F0679 | Provide activities to meet all resident's needs. | E | Complaint investigation | 24 May 2024 |
| 7 May 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | Complaint investigation | 24 May 2024 |
| 7 May 2024 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 24 May 2024 |
| 7 May 2024 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Complaint investigation | 24 May 2024 |
| 7 May 2024 | F0760 | Ensure that residents are free from significant medication errors. | K | Complaint investigation | 24 May 2024 |
| 7 May 2024 | F0802 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | E | Standard survey | 24 May 2024 |
| 7 May 2024 | F0809 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Complaint investigation | 24 May 2024 |
| 7 May 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | K | Complaint investigation | 24 May 2024 |
| 7 May 2024 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Complaint investigation | 24 May 2024 |
| 7 May 2024 | F0880 | Provide and implement an infection prevention and control program. | J | Complaint investigation | 24 May 2024 |
Survey cycle 3: 8 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 30 Dec 2022 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | G | Standard survey | 10 Feb 2023 |
| 30 Dec 2022 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 10 Feb 2023 |
| 30 Dec 2022 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 10 Feb 2023 |
| 30 Dec 2022 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 10 Feb 2023 |
| 30 Dec 2022 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | G | Standard survey | 10 Feb 2023 |
| 30 Dec 2022 | F0687 | Provide appropriate foot care. | D | Standard survey | 10 Feb 2023 |
| 30 Dec 2022 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 10 Feb 2023 |
| 30 Dec 2022 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Standard survey | 10 Feb 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
| Date | Type | Fine | Days without payment |
|---|---|---|---|
| 7 May 2024 | Fine | $144,199 |
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | North Carolina median | North Carolina average (CMS) |
|---|---|---|---|
| All nurse staff | 3.04 | 3.50 | 3.83 |
| Registered nurses (RN) | 0.59 | 0.50 | 0.61 |
| Licensed practical nurses (LPN) | 0.75 | 0.89 | |
| Nurse aides | 1.71 | 2.34 | |
| All nurse staff, weekends | 2.86 | 3.10 | 3.40 |
- Nurse staff turnover in a year
- 73.4%
- Nurse staff turnover, North Carolina median
- 48.6%
- RN turnover in a year
- 71.4%
- Administrators who left in a year
- 0
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | North Carolina median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 5.7% | 14.4% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.6% | 0.4% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.4% | 1.8% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 1.2% | 3.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 1.3% | 1.1% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 9.9% | 17.0% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 5.5% | 5.2% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 15.7% | 13.2% | 13.4% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- For-profit, limited liability company
- Legal business name
- Legal Business Name Not Available
The CMS ownership record of this home lists no organisation.
The site shows organisations only. It does not show the names of persons.
Other homes in Mecklenburg County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Asbury Health and Rehabilitation Center | Charlotte | 2 of 5 | 5 | $47,996 | 30 Sep 2025 | |
| Peak Resources - Charlotte | Charlotte | 3 of 5 | 2 | $14,069 | 26 Jun 2025 | |
| Wilora Lake Healthcare | Charlotte | 2 of 5 | 4 | $0 | 24 Apr 2026 | |
| Pelican Health at CharlotteSpecial Focus candidate | Charlotte | 2 of 5 | 10 | $47,037 | 2 Mar 2026 | |
| Crown Haven Health and Rehabilitation | Charlotte | 2 of 5 | 6 | $71,235 | 3 Jul 2025 | |
| Redwood Health & Rehab | Charlotte | 3 of 5 | 6 | $7,742 | 11 May 2026 | |
| Novant Health Presbyterian Medical Center-Snu | Charlotte | 5 of 5 | 0 | $0 | 27 Aug 2025 | |
| White Oak Manor - Charlotte | Charlotte | 1 of 5 | 10 | $69,804 | 13 Apr 2026 | |
| Rockwell Park Rehabilitation and Healthcare CenterSpecial Focus Facility | Charlotte | Not rated | 7 | $338,513 | 27 Mar 2026 | |
| Pelican Health Randolph LLC | Charlotte | 1 of 5 | 15 | $19,663 | 17 Sep 2025 | |
| Sardis Oaks | Charlotte | 3 of 5 | 4 | $0 | 18 Dec 2025 | |
| University Place Nursing and Rehabilitation Center | Charlotte | 1 of 5 | 5 | $276,401 | 24 Jul 2025 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of Pine Crest Health & Rehabilitation (CCN 345304). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/pine-crest-health-rehabilitation-charlotte-nc-345304/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was Pine Crest Health & Rehabilitation last inspected?
- The latest inspection with a citation in the CMS record was on 7 Aug 2025. It was a standard survey and a complaint investigation. It gave 5 citations. The standard survey before the last one was on 7 May 2024.
- Who operates Pine Crest Health & Rehabilitation?
- The CMS record gives the ownership type as for-profit, limited liability company. CMS lists no chain for the home. The CMS ownership file names no organisation for this home. This site does not show the names of persons.
- Is Pine Crest Health & Rehabilitation a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 2 homes in North Carolina as Special Focus Facilities and 10 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.