Hawaii › Honolulu County › Honolulu
Palolo Chinese Home
2459 10th Avenue, Honolulu, HI 96816
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Palolo Chinese Home is a For-profit, corporation nursing home in Honolulu, Hawaii, certified for 113 beds and caring for about 97 residents a day.
CMS gives it 2 of 5 stars overall, below the Hawaii median of 4; the health inspection rating is 2, staffing 4 and quality measures 4.
Inspectors recorded 48 health deficiencies across the three most recent survey cycles (21, 13, 14 by cycle, most recent first), 1 of them at the actual-harm or immediate-jeopardy level. That is 42.5 per 100 beds, about the same as the state median of 39.8.
CMS lists no fines or payment denials against the facility in the period covered.
Reported nurse staffing is 4.1 hours per resident per day (1.3 RN), close to the Hawaii median of 4.6; nursing staff turnover is 49.1%.
Compared with county, state and nation
| Measure | This facility | Honolulu Co. median | Hawaii median | US average |
|---|---|---|---|---|
| Overall star rating | 2 | 4 | 4 | 3.0 |
| Health citations, 3 cycles | 48 | 37 | 34 | 28.7 |
| Citations per 100 beds | 42.5 | 42.5 | 39.8 | 26.8 |
| Total nurse hours per resident day | 4.1 | 4.6 | 4.6 | 3.9 |
| RN hours per resident day | 1.3 | 1.7 | 1.6 | 0.7 |
| Nursing staff turnover | 49.1% | 34.6% | 32.2% | 45.8% |
| Fines listed | $0 | $8,278 | $8,018 | — |
County and state figures are medians across facilities (27 in the county, 43 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Hawaii average per facility for the same cycle, as published by CMS. Standard health survey dates: 1 May 2025, 7 Mar 2024.
Severity mix: G ×1 D ×43 E ×3 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 22 May 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 22 May 2026 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 22 May 2026 | F0728 | Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 22 May 2026 | F0729 | Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 5 Sep 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Complaint investigation | 9 Oct 2025 |
| 5 Sep 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 9 Oct 2025 |
| 23 May 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Complaint investigation | 13 Jun 2025 |
| 23 May 2025 | F0607 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Complaint investigation | 13 Jun 2025 |
| 23 May 2025 | F0583 | Keep residents' personal and medical records private and confidential. | D | Complaint investigation | 13 Jun 2025 |
| 23 May 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 13 Jun 2025 |
| 23 May 2025 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 13 Jun 2025 |
| 1 May 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | 2 Jun 2025 |
| 1 May 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 28 May 2025 |
| 1 May 2025 | F0561 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Standard survey | 2 Jun 2025 |
| 1 May 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard survey | 30 May 2025 |
| 1 May 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Standard survey | 30 May 2025 |
| 1 May 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Complaint investigation | 30 May 2025 |
| 1 May 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 30 May 2025 |
| 1 May 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 30 May 2025 |
| 1 May 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 30 May 2025 |
| 1 May 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 30 May 2025 |
| 1 May 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 30 May 2025 |
| 1 May 2025 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Standard survey | 30 May 2025 |
| 1 May 2025 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Standard survey | 30 May 2025 |
| 1 May 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Standard survey | 30 May 2025 |
| 1 May 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 30 May 2025 |
| 22 Nov 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 12 Dec 2024 |
| 22 Nov 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 12 Dec 2024 |
| 26 Jul 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 30 Aug 2024 |
| 26 Jul 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 30 Aug 2024 |
| 7 Mar 2024 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard survey | 28 Mar 2024 |
| 7 Mar 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 28 Mar 2024 |
| 7 Mar 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 28 Mar 2024 |
| 7 Mar 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 28 Mar 2024 |
| 7 Mar 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 28 Mar 2024 |
| 7 Mar 2024 | F0908 | Keep all essential equipment working safely. | D | Standard survey | 28 Mar 2024 |
| 31 Mar 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 21 Apr 2023 |
| 31 Mar 2023 | F0885 | Report COVID19 data to residents and families. | E | Standard survey | 21 Apr 2023 |
| 31 Mar 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Standard survey | 21 Apr 2023 |
| 31 Mar 2023 | F0625 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Standard survey | 21 Apr 2023 |
| 31 Mar 2023 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 21 Apr 2023 |
| 31 Mar 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 21 Apr 2023 |
| 31 Mar 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 21 Apr 2023 |
| 31 Mar 2023 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | 21 Apr 2023 |
| 31 Mar 2023 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 21 Apr 2023 |
| 31 Mar 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 21 Apr 2023 |
| 31 Mar 2023 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 21 Apr 2023 |
| 31 Mar 2023 | F0886 | Perform COVID19 testing on residents and staff. | D | Standard survey | 21 Apr 2023 |
Penalties
CMS lists no fines or payment denials for this facility in the period covered.
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Hawaii average. Turnover: nursing staff 49.1%, RNs 54.5%; 0 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Hawaii median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 22.8% | 16.8% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.2% | 0.6% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.7% | 1.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 2.9% | 1.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 0.9% | 0.9% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 32.8% | 20.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.0% | 3.0% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 4.8% | 11.4% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, corporation. Legal business name: Palolo Chinese Home.
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| Palolo Chinese Home | 5% or greater direct ownership interest | 100% | 01/01/1966 |
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Honolulu County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| 15 Craigside | Honolulu | 45 | 5 | 5 | 5 | 5 | 11.1 | — | 23 Jun 2025 |
| Hale Ola Kino By Arcadia | Hon | 32 | 5 | 4 | 5 | 24 | 75.0 | — | 21 Feb 2025 |
| Harry and Jeanette Weinberg Care Center | Kaneohe | 44 | 5 | 5 | 5 | 19 | 43.2 | — | 30 Jan 2025 |
| Hi'Olani Care Center At Kahala Nui | Honolulu | 20 | 5 | 3 | 5 | 24 | 120.0 | — | 27 Jun 2024 |
| Kulana Malama | Ewa Beach | 33 | 5 | 4 | 4 | 25 | 75.8 | $14K | 26 Sep 2025 |
| Leahi Hospital | Honolulu | 155 | 5 | 4 | 5 | 18 | 11.6 | — | 25 Jul 2025 |
| Maluhia | Honolulu | 158 | 5 | 5 | 5 | 20 | 12.7 | $8K | 10 Jul 2025 |
| Maunalani Nursing and Rehabilitation Center | Honolulu | 100 | 5 | 4 | 4 | 23 | 23.0 | $32K | 10 Jun 2026 |
All 27 facilities in Honolulu County
Questions and answers
How many deficiencies has Palolo Chinese Home been cited for?
48 health deficiencies across the three most recent survey cycles, 1 at the actual-harm or immediate-jeopardy level. The Hawaii median is 34 per facility.
Has Palolo Chinese Home been fined?
CMS lists no fines against the facility in the period covered.
How does staffing at Palolo Chinese Home compare?
Reported total nurse staffing is 4.1 hours per resident per day against a Hawaii median of 4.6 and a national average of 3.9.
Who operates Palolo Chinese Home?
Ownership type is for-profit, corporation. Organisations in the CMS ownership record include Palolo Chinese Home. Individual owners and managers are not listed on this site.
When was Palolo Chinese Home last inspected?
The most recent survey or investigation in the CMS record is dated 22 May 2026; the most recent standard health survey was 1 May 2025.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.