Minnesota › Hennepin County › Crystal
The Terrace At Crystal LLC
3245 Vera Cruz Avenue North, Crystal, MN 55422
Special Focus Facility
Overallnot rated
Health inspectionnot rated
Staffingnot rated
Quality measuresnot rated
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
The Terrace At Crystal LLC is a For-profit, limited liability company nursing home in Crystal, Minnesota, certified for 85 beds and caring for about 68 residents a day.
CMS gives it no overall rating; the health inspection rating is —, staffing — and quality measures —.
Inspectors recorded 153 health deficiencies across the three most recent survey cycles (32, 50, 71 by cycle, most recent first), 12 of them at the actual-harm or immediate-jeopardy level. That is 180.0 per 100 beds, more than the state median of 30.0.
CMS lists 10 penalties in the period covered: fines totalling $80K and 3 payment denials.
Reported nurse staffing is 4.8 hours per resident per day (0.6 RN), close to the Minnesota median of 4.2; nursing staff turnover is 34.7%.
CMS flags that the facility is a Special Focus Facility.
153health deficiencies, 3 survey cycles12 at actual harm or worse
$80Kfines listed by CMS10 penalties in period
4.8nurse hours per resident per daystate median 4.2
80%occupancy (residents ÷ beds)68 residents a day
Compared with county, state and nation
| Measure | This facility | Hennepin Co. median | Minnesota median | US average |
|---|---|---|---|---|
| Overall star rating | — | 3 | 3 | 3.0 |
| Health citations, 3 cycles | 153 | 30 | 20 | 28.7 |
| Citations per 100 beds | 180.0 | 33.8 | 30.0 | 26.8 |
| Total nurse hours per resident day | 4.8 | 4.2 | 4.2 | 3.9 |
| RN hours per resident day | 0.6 | 1.1 | 1.0 | 0.7 |
| Nursing staff turnover | 34.7% | 30.9% | 40.0% | 45.8% |
| Fines listed | $80,370 | $0 | $0 | — |
County and state figures are medians across facilities (54 in the county, 338 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Minnesota average per facility for the same cycle, as published by CMS. Standard health survey dates: 5 Jun 2026, 8 Dec 2025.
Severity mix: J ×6 K ×2 G ×4 D ×93 E ×22 F ×23 C ×3
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
Isolated
Pattern
Widespread
Immediate jeopardy
J
K
L
Actual harm
G
H
I
Potential for more than minimal harm
D
E
F
Potential for minimal harm
A
B
C
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 5 Jun 2026 | F0880 | Provide and implement an infection prevention and control program. | J | Standard survey (under dispute review) | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0680 | Ensure the activities program is directed by a qualified professional. | F | Standard survey (under dispute review) | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0944 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | F | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0946 | Provide training in compliance and ethics. | F | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Complaint investigation | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0627 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0712 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0756 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0908 | Keep all essential equipment working safely. | D | Complaint investigation | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0917 | Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space. | D | Standard survey | Deficient, Provider has no plan of correction |
| 5 Jun 2026 | F0732 | Post nurse staffing information every day. | C | Complaint investigation | Deficient, Provider has no plan of correction |
| 16 Apr 2026 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Complaint investigation | 6 May 2026 |
| 16 Apr 2026 | F0627 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | Complaint investigation | 6 May 2026 |
| 16 Apr 2026 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 6 May 2026 |
| 19 Mar 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Complaint investigation | 9 May 2026 |
| 5 Mar 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 31 Mar 2026 |
| 5 Mar 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 31 Mar 2026 |
| 30 Jan 2026 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint investigation | 13 Feb 2026 |
| 21 Jan 2026 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint investigation | 13 Feb 2026 |
| 8 Dec 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0880 | Provide and implement an infection prevention and control program. | K | Standard survey | 20 Feb 2026 |
| 8 Dec 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | J | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | F | Complaint investigation | 22 Jan 2026 |
| 8 Dec 2025 | F0576 | Ensure residents have reasonable access to and privacy in their use of communication methods. | F | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | Complaint investigation | 22 Jan 2026 |
| 8 Dec 2025 | F0730 | Observe each nurse aide's job performance and give regular training. | F | Complaint investigation | 22 Jan 2026 |
| 8 Dec 2025 | F0867 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | F | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0941 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. | F | Standard survey | 20 Feb 2026 |
| 8 Dec 2025 | F0942 | Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. | F | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0944 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | F | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0946 | Provide training in compliance and ethics. | F | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0949 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. | F | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Complaint investigation | 22 Jan 2026 |
| 8 Dec 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 22 Jan 2026 |
| 8 Dec 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard survey | 20 Feb 2026 |
| 8 Dec 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 20 Feb 2026 |
| 8 Dec 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Standard survey | 20 Feb 2026 |
| 8 Dec 2025 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Standard survey | 22 Jan 2026 |
| 8 Dec 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 22 Jan 2026 |
| 2 Jul 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 26 Aug 2025 |
| 2 Jul 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Complaint investigation | 26 Aug 2025 |
| 2 Jul 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Complaint investigation | 26 Aug 2025 |
| 2 Jul 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 26 Aug 2025 |
| 2 Jul 2025 | F0805 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Standard survey | 11 Sep 2025 |
| 2 Jul 2025 | F0552 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0576 | Ensure residents have reasonable access to and privacy in their use of communication methods. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0585 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0636 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0638 | Assure that each resident’s assessment is updated at least once every 3 months. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 26 Aug 2025 |
| 2 Jul 2025 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0676 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0679 | Provide activities to meet all resident's needs. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0688 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0699 | Provide care or services that was trauma informed and/or culturally competent. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0760 | Ensure that residents are free from significant medication errors. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 26 Aug 2025 |
| 2 Jul 2025 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0808 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 26 Aug 2025 |
| 2 Jul 2025 | F0577 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | C | Standard survey | 26 Aug 2025 |
| 27 Jun 2025 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Complaint investigation | 30 Jul 2025 |
| 21 May 2025 | F0627 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | Complaint investigation | 24 Jun 2025 |
| 21 May 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Complaint investigation | 24 Jun 2025 |
| 27 Mar 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 21 Apr 2025 |
| 10 Mar 2025 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Complaint investigation | 27 Mar 2025 |
| 13 Feb 2025 | F0760 | Ensure that residents are free from significant medication errors. | G | Complaint investigation | 31 Mar 2025 |
| 13 Feb 2025 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Complaint investigation | 31 Mar 2025 |
| 13 Feb 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 31 Mar 2025 |
| 17 Jan 2025 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 28 Feb 2025 |
| 17 Jan 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 28 Feb 2025 |
| 17 Jan 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 28 Feb 2025 |
| 17 Jan 2025 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 28 Feb 2025 |
| 17 Jan 2025 | F0806 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Complaint investigation | 28 Feb 2025 |
| 17 Jan 2025 | F0808 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Complaint investigation | 28 Feb 2025 |
| 24 Dec 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 2 Feb 2025 |
| 6 Dec 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 6 Jan 2025 |
| 30 Aug 2024 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Complaint investigation | 4 Oct 2024 |
| 30 Aug 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Complaint investigation | 29 Oct 2024 |
| 30 Aug 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 4 Oct 2024 |
| 30 Aug 2024 | F0685 | Assist a resident in gaining access to vision and hearing services. | D | Complaint investigation | 4 Oct 2024 |
| 30 Aug 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Complaint investigation | 4 Oct 2024 |
| 30 Aug 2024 | F0791 | Provide or obtain dental services for each resident. | D | Complaint investigation | 4 Oct 2024 |
| 30 Aug 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Complaint investigation | 4 Oct 2024 |
| 6 Aug 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 22 Aug 2024 |
| 12 Apr 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 17 May 2024 |
| 12 Apr 2024 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 17 May 2024 |
| 12 Apr 2024 | F0843 | Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care. | C | Complaint investigation | 17 May 2024 |
| 4 Apr 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 31 May 2024 |
| 4 Apr 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Complaint investigation | 31 May 2024 |
| 27 Mar 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | F | Complaint investigation | 31 May 2024 |
| 27 Mar 2024 | F0558 | Reasonably accommodate the needs and preferences of each resident. | E | Complaint investigation | 31 May 2024 |
| 27 Mar 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Complaint investigation | 31 May 2024 |
| 27 Mar 2024 | F0804 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Complaint investigation | 31 May 2024 |
| 27 Mar 2024 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | E | Complaint investigation | 31 May 2024 |
| 27 Mar 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Complaint investigation | 31 May 2024 |
| 27 Mar 2024 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 31 May 2024 |
| 27 Mar 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint investigation | 31 May 2024 |
| 27 Mar 2024 | F0803 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Complaint investigation | 19 Jun 2024 |
| 8 Dec 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 14 Dec 2023 |
| 8 Dec 2023 | F0610 | Respond appropriately to all alleged violations. | D | Complaint investigation | 14 Dec 2023 |
| 28 Nov 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Complaint investigation | 15 Dec 2023 |
| 28 Nov 2023 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint investigation | 15 Dec 2023 |
| 28 Nov 2023 | F0926 | Have policies on smoking. | D | Complaint investigation | 15 Dec 2023 |
| 31 Oct 2023 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Complaint investigation | 30 Nov 2023 |
| 31 Oct 2023 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | E | Complaint investigation | 30 Nov 2023 |
| 31 Oct 2023 | F0660 | Plan the resident's discharge to meet the resident's goals and needs. | D | Complaint investigation | 30 Nov 2023 |
| 31 Oct 2023 | F0740 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Complaint investigation | 30 Nov 2023 |
| 31 Oct 2023 | F0742 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Complaint investigation | 30 Nov 2023 |
| 21 Sep 2023 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Complaint investigation | 13 Oct 2023 |
| 21 Sep 2023 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | F | Complaint investigation | 10 Oct 2023 |
| 21 Sep 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 10 Nov 2023 |
| 8 Sep 2023 | F0919 | Make sure that a working call system is available in each resident's bathroom and bathing area. | F | Complaint investigation | 10 Oct 2023 |
| 8 Sep 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Complaint investigation | 10 Nov 2023 |
| 8 Sep 2023 | F0661 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | E | Complaint investigation | 10 Nov 2023 |
| 8 Sep 2023 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Complaint investigation | 10 Nov 2023 |
| 8 Sep 2023 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Complaint investigation | 13 Oct 2023 |
| 24 Aug 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 21 Sep 2023 |
| 24 Aug 2023 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Complaint investigation | 21 Sep 2023 |
| 24 Aug 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 10 Nov 2023 |
| 17 Aug 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | J | Complaint investigation | 18 Aug 2023 |
| 11 Aug 2023 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 1 Sep 2023 |
| 11 Aug 2023 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 1 Sep 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 8 Dec 2025 | Payment denial | — | 41 days |
| 30 Aug 2024 | Payment denial | — | 31 days |
| 6 Aug 2024 | Fine | $18,146 | |
| 27 Mar 2024 | Payment denial | — | 25 days |
| 27 Mar 2024 | Fine | $17,813 | |
| 22 Jan 2024 | Fine | $14,814 | |
| 8 Jan 2024 | Fine | $4,938 | |
| 2 Jan 2024 | Fine | $4,545 | |
| 11 Dec 2023 | Fine | $11,645 | |
| 6 Nov 2023 | Fine | $8,469 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Minnesota average. Turnover: nursing staff 34.7%, RNs 57.1%; 3 administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Minnesota median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 22.7% | 18.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 1.6% | 1.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 2.8% | 2.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.0% | 3.7% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 4.1% | 1.4% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 18.5% | 20.2% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 12.3% | 4.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 13.2% | 15.9% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company.
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Hennepin County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| Allina Health Restorative Suites | Plymouth | 50 | 5 | 4 | 5 | 13 | 26.0 | — | 28 Aug 2025 |
| Birchwood Care Home | Minneapolis | 60 | 5 | 4 | 3 | 31 | 51.7 | — | 29 Jul 2025 |
| Covenant Living of Golden Valley Care & Rehab Ctr | Golden Valley | 88 | 5 | 5 | 5 | 4 | 4.5 | — | 9 May 2025 |
| Fairview University Trans Serv | Minneapolis | 28 | 5 | 5 | 5 | 0 | 0.0 | — | — |
| Folkestone | Wayzata | 30 | 5 | 4 | 5 | 9 | 30.0 | — | 20 Nov 2025 |
| Good Samaritan Ambassador | New Hope | 77 | 5 | 5 | 5 | 2 | 2.6 | — | 9 Jan 2025 |
| Haven Homes of Maple Plain | Maple Plain | 64 | 5 | 5 | 5 | 3 | 4.7 | — | 24 Jul 2025 |
| Lake Minnetonka Shores | Spring Park | 60 | 5 | 4 | 5 | 9 | 15.0 | $9K | 25 Apr 2024 |
All 54 facilities in Hennepin County
Questions and answers
How many deficiencies has The Terrace At Crystal LLC been cited for?
153 health deficiencies across the three most recent survey cycles, 12 at the actual-harm or immediate-jeopardy level. The Minnesota median is 20 per facility.
Has The Terrace At Crystal LLC been fined?
Yes. CMS lists fines totalling $80K in the period covered, plus 3 payment denials.
How does staffing at The Terrace At Crystal LLC compare?
Reported total nurse staffing is 4.8 hours per resident per day against a Minnesota median of 4.2 and a national average of 3.9.
Who operates The Terrace At Crystal LLC?
Ownership type is for-profit, limited liability company. Individual owners and managers are not listed on this site.
When was The Terrace At Crystal LLC last inspected?
The most recent survey or investigation in the CMS record is dated 5 Jun 2026; the most recent standard health survey was 5 Jun 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.