The Terraces at Los Altos Health FacilityCMS ratings, inspections and fines
- Address
- 373 Pine Lane, Los Altos, CA 94022
- CCN
- 055210
- Ownership type
- Non-profit, corporation
- Certified beds
- 30
- Chain
- Humangood
- Residents per day
- 29
- CMS flags
- None in the CMS record
The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.
CMS gives The Terraces at Los Altos Health Facility an overall rating of 4 of 5 stars. The last standard survey was on 1 Aug 2025. The latest survey cycle has 11 health citations. The median for nursing homes in California is 14. CMS lists no fines for this home in its penalties file.
Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.
Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .
Since the last CMS update
The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.
Changes in the CMS recordFeed of changes in California (RSS)
Ratings
CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.
| Rating (1 to 5 stars) | This home | Santa Clara County median | California median | US average (CMS) |
|---|---|---|---|---|
| Overall rating | 4 | 4.0 | 3.0 | 3.0 |
| Health inspection rating | 3 | 3.0 | 3.0 | 2.8 |
| Staffing rating | 5 | 4.0 | 3.0 | 2.9 |
| Quality measure rating | 4 | 5.0 | 4.0 | 3.6 |
A median is the middle value of the homes in the group: 50 homes in the county, 1,165 homes in the state. What the CMS star ratings measure
Citations by survey cycle
CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.
| Survey cycle | Standard survey | Citations | California median |
|---|---|---|---|
| Cycle 1 (latest) | 1 Aug 2025 | 11 | 14 |
| Cycle 2 | 9 Apr 2024 | 11 | 14 |
| Cycle 3 | No date | 16 | 15 |
Health citations
The record of one deficiency in an inspection. One inspection can give many citations.
Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy to resident health or safety | J0 | K0 | L0 |
| Actual harm that is not immediate jeopardy | G0 | H0 | I0 |
| No actual harm, potential for more than minimal harm | |||
| No actual harm, potential for minimal harm | A0 | B0 | C0 |
Survey cycle 1 (latest): 11 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 1 Aug 2025 | F0605 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Standard survey | 31 Aug 2025 |
| 1 Aug 2025 | F0628 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Standard survey | 31 Aug 2025 |
| 1 Aug 2025 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | E | Standard survey | 31 Aug 2025 |
| 1 Aug 2025 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 31 Aug 2025 |
| 1 Aug 2025 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 31 Aug 2025 |
| 1 Aug 2025 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 31 Aug 2025 |
| 1 Aug 2025 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 31 Aug 2025 |
| 1 Aug 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 31 Aug 2025 |
| 1 Aug 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Standard survey | 31 Aug 2025 |
| 1 Aug 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Standard survey | 31 Aug 2025 |
| 1 Aug 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 31 Aug 2025 |
Survey cycle 2: 11 citations
Standard survey of this cycle: .
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 20 Nov 2024 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Complaint investigation | 11 Dec 2024 |
| 25 Sep 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 18 Oct 2024 |
| 9 Apr 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard survey | 8 May 2024 |
| 9 Apr 2024 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 7 May 2024 |
| 9 Apr 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Standard survey | 30 Apr 2024 |
| 9 Apr 2024 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | F | Complaint investigation | 29 Apr 2024 |
| 9 Apr 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Standard survey | 7 May 2024 |
| 9 Apr 2024 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 30 Apr 2024 |
| 9 Apr 2024 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 29 Apr 2024 |
| 9 Apr 2024 | F0880 | Provide and implement an infection prevention and control program. | D | Standard survey | 30 Apr 2024 |
| 9 Apr 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Standard survey | 3 May 2024 |
Survey cycle 3: 16 citations
The CMS provider file has no standard survey date for this cycle.
| Survey date | F-tag | Requirement (CMS text) | Scope and severity | Survey type | Corrected |
|---|---|---|---|---|---|
| 21 May 2024 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 20 Jun 2024 |
| 26 Jan 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Complaint investigation | 25 Feb 2024 |
| 26 Jan 2024 | F0760 | Ensure that residents are free from significant medication errors. | D | Complaint investigation | 25 Feb 2024 |
| 26 Jan 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Complaint investigation | 25 Feb 2024 |
| 10 Mar 2023 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Standard survey | 9 Apr 2023 |
| 10 Mar 2023 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Standard survey | 9 Apr 2023 |
| 10 Mar 2023 | F0623 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Standard survey | 9 Apr 2023 |
| 10 Mar 2023 | F0655 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Standard survey | 9 Apr 2023 |
| 10 Mar 2023 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 9 Apr 2023 |
| 10 Mar 2023 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 9 Apr 2023 |
| 10 Mar 2023 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 9 Apr 2023 |
| 10 Mar 2023 | F0758 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Standard survey | 9 Apr 2023 |
| 10 Mar 2023 | F0759 | Ensure medication error rates are not 5 percent or greater. | D | Standard survey | 9 Apr 2023 |
| 10 Mar 2023 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Standard survey | 9 Apr 2023 |
| 10 Mar 2023 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 9 Apr 2023 |
| 10 Mar 2023 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 9 Apr 2023 |
The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report
Penalties
A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.
CMS lists no fine and no payment denial for this home in its penalties file.
Staffing
Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.
| Staff | This home | California median | California average (CMS) |
|---|---|---|---|
| All nurse staff | 5.45 | 4.20 | 4.52 |
| Registered nurses (RN) | 1.55 | 0.50 | 0.67 |
| Licensed practical nurses (LPN) | 1.00 | 1.20 | |
| Nurse aides | 2.90 | 2.65 | |
| All nurse staff, weekends | 4.71 | 3.80 | 4.09 |
- Nurse staff turnover in a year
- 47.1%
- Nurse staff turnover, California median
- 36.4%
- RN turnover in a year
- 47.1%
- Administrators who left in a year
- 1
Homes report the hours to CMS in the Payroll-Based Journal.
Quality measures
A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.
| Measure (CMS text) | Residents | This home | California median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 0.0% | 0.3% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 0.7% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.0% | 1.3% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.0% | 0.8% | 1.0% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 3.9% | 3.6% | 4.2% |
For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure
Ownership
An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.
- Ownership type
- Non-profit, corporation
- Setting
- Continuing care retirement community
- Chain
- Humangood (17 homes in the CMS chain file)
| Organisation | Role in the CMS record | Interest | Since |
|---|---|---|---|
| U.S. Bank | 5% or greater security interest | 1 Apr 2018 | |
| Baker Tilly Advisory Group LP | Adp of the snf | 21 Mar 2025 | |
| Baker Tilly Us LLP | Adp of the snf | 15 Oct 2024 | |
| Humangood | Adp of the snf | 1 Jan 1967 | |
| U.S. Bank | Adp of the snf | 1 Apr 2018 | |
| Washington Federal | Adp of the snf | 27 Oct 2020 |
The site shows organisations only. It does not show the names of persons.
Other homes in Santa Clara County
| Nursing home | City | Overall rating | Citations, latest cycle | Fines | Last standard survey | |
|---|---|---|---|---|---|---|
| Villa Siena | Mountain View | 1 of 5 | 11 | $0 | 28 Jul 2025 | |
| Camino Ridge Post-Acute | Mountain View | 1 of 5 | 26 | $8,428 | 28 Mar 2025 | |
| Mountain View Healthcare Center | Mountain View | 3 of 5 | 29 | $54,912 | 23 May 2025 | |
| Los Altos Post-Acute | Los Altos | 3 of 5 | 7 | $0 | 27 Feb 2025 | |
| Health Care Ctr at the Forum at Rancho San Antonio | Cupertino | 4 of 5 | 17 | $0 | 30 Jan 2026 | |
| Palo Alto Post-Acute | Palo Alto | 4 of 5 | 17 | $0 | 30 May 2025 | |
| Sunnyvale Post-Acute Center | Sunnyvale | 1 of 5 | 27 | $0 | 18 Oct 2024 | |
| Idylwood Care Center | Sunnyvale | 5 of 5 | 12 | $0 | 11 Apr 2025 | |
| Webster House | Palo Alto | 5 of 5 | 3 | $0 | 30 Jan 2025 | |
| Vi at Palo Alto | Palo Alto | 5 of 5 | 5 | $0 | 26 Jan 2026 | |
| Sunny View Manor | Cupertino | 5 of 5 | 4 | $8,176 | 17 Apr 2025 | |
| Sunnyvale Gardens Post Acute | Sunnyvale | 3 of 5 | 18 | $43,176 | 18 Nov 2024 |
Official channels
- Care Compare record of this nursing homeMedicare.gov. The official CMS record of this home.
- Contact information for State Survey AgenciesCMS. The web address and the telephone number of the State Survey Agency of each state. These agencies investigate complaints about nursing homes.
- Filing a complaintMedicare.gov. The page names the State Survey Agency as the place for a complaint about nursing home care or facility conditions.
- Eldercare LocatorAdministration for Community Living. A public service that connects older adults and their families to local services. Telephone: 1-800-677-1116.
Cite this page
Centers for Medicare & Medicaid Services, Care Compare. Record of The Terraces at Los Altos Health Facility (CCN 055210). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/the-terraces-at-los-altos-health-facility-los-altos-ca-055210/
Provenance
- Licence
- US government work, public domain
- CMS processed the data on
A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.
Questions
- When was The Terraces at Los Altos Health Facility last inspected?
- The latest inspection with a citation in the CMS record was on 1 Aug 2025. It was a standard survey. It gave 11 citations. The standard survey before the last one was on 9 Apr 2024.
- Who operates The Terraces at Los Altos Health Facility?
- The CMS record gives the ownership type as non-profit, corporation. CMS lists the home in the chain Humangood. The CMS ownership file names no organisation for operational or managerial control. This site does not show the names of persons.
- Is The Terraces at Los Altos Health Facility a Special Focus Facility?
- No. The CMS provider file lists no Special Focus status for this home. CMS lists 5 homes in California as Special Focus Facilities and 31 as candidates.
- Where does the data on this page come from?
- The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.