Louisiana › Orleans County › New Orleans
Ferncrest Manor Living Center
14500 Haynes Blvd., New Orleans, LA 70128
Ratings are based on the most recent data available; a facility's ratings may have changed since the last update. The health inspection rating is based on the three most recent standard surveys and complaint investigations. CMS processed this record on 1 Aug 2026. View the Care Compare record.
Certified for 200 beds, Ferncrest Manor Living Center serves New Orleans in Orleans County, Louisiana and has taken Medicare and Medicaid residents since 1987.
CMS gives it 1 of 5 stars overall, below the Louisiana median of 2; the health inspection rating is 1, staffing 1 and quality measures 2.
Inspectors recorded 51 health deficiencies across the three most recent survey cycles (11, 20, 20 by cycle, most recent first), 2 of them at the actual-harm or immediate-jeopardy level. That is 25.5 per 100 beds, more than the state median of 18.8.
CMS lists 3 penalties in the period covered: fines totalling $282K and 1 payment denial.
Compared with county, state and nation
| Measure | This facility | Orleans Co. median | Louisiana median | US average |
|---|---|---|---|---|
| Overall star rating | 1 | 2 | 2 | 3.0 |
| Health citations, 3 cycles | 51 | 28 | 21 | 28.7 |
| Citations per 100 beds | 25.5 | 16.7 | 18.8 | 26.8 |
| Total nurse hours per resident day | — | 4.1 | 3.6 | 3.9 |
| RN hours per resident day | — | 0.3 | 0.2 | 0.7 |
| Nursing staff turnover | — | 51.8% | 47.0% | 45.8% |
| Fines listed | $282,413 | $0 | $0 | — |
County and state figures are medians across facilities (11 in the county, 265 in the state); the US column is the CMS national average where CMS publishes one.
Citations by survey cycle
Dark bar: this facility. Grey bar: Louisiana average per facility for the same cycle, as published by CMS. Standard health survey dates: 20 May 2026, 29 May 2025.
Severity mix: J ×1 G ×1 D ×21 E ×27 F ×1
Health deficiencies
Every health citation in the current CMS record (three survey cycles), most recent first. Tag text is the CMS requirement summary, not the inspection narrative.
Scope and severity letters (A–L)
| Survey date | Tag | What the tag requires | Severity | Type | Corrected |
|---|---|---|---|---|---|
| 16 Jun 2026 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Complaint investigation | 14 Jul 2026 |
| 20 May 2026 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Standard survey | 13 Jul 2026 |
| 20 May 2026 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 13 Jul 2026 |
| 20 May 2026 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 13 Jul 2026 |
| 20 May 2026 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 13 Jul 2026 |
| 20 May 2026 | F0921 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Standard survey | 13 Jul 2026 |
| 20 May 2026 | F0944 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. | E | Standard survey | 13 Jul 2026 |
| 20 May 2026 | F0583 | Keep residents' personal and medical records private and confidential. | D | Standard survey | 13 Jul 2026 |
| 20 May 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Standard survey | 13 Jul 2026 |
| 20 May 2026 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard survey | 13 Jul 2026 |
| 20 May 2026 | F0908 | Keep all essential equipment working safely. | D | Standard survey | 13 Jul 2026 |
| 24 Jun 2025 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | E | Complaint investigation | 18 Jul 2025 |
| 24 Jun 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 18 Jul 2025 |
| 24 Jun 2025 | F0583 | Keep residents' personal and medical records private and confidential. | D | Complaint investigation | 18 Jul 2025 |
| 29 May 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard survey | 13 Jun 2025 |
| 29 May 2025 | F0640 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | E | Standard survey | 13 Jun 2025 |
| 29 May 2025 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 13 Jun 2025 |
| 29 May 2025 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Standard survey | 13 Jun 2025 |
| 29 May 2025 | F0812 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Standard survey | 13 Jun 2025 |
| 29 May 2025 | F0868 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Standard survey | 13 Jun 2025 |
| 29 May 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 13 Jun 2025 |
| 29 May 2025 | F0558 | Reasonably accommodate the needs and preferences of each resident. | D | Standard survey | 13 Jun 2025 |
| 29 May 2025 | F0641 | Ensure each resident receives an accurate assessment. | D | Standard survey | 13 Jun 2025 |
| 29 May 2025 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Standard survey | 13 Jun 2025 |
| 29 May 2025 | F0727 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | D | Standard survey | 13 Jun 2025 |
| 29 May 2025 | F0838 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | D | Standard survey | 13 Jun 2025 |
| 26 Nov 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | Complaint investigation | 16 Dec 2024 |
| 26 Nov 2024 | F0949 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. | E | Complaint investigation | 16 Dec 2024 |
| 26 Nov 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 16 Dec 2024 |
| 2 Oct 2024 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Complaint investigation | 14 Oct 2024 |
| 2 Oct 2024 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Complaint investigation | 14 Oct 2024 |
| 16 May 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Standard survey | 21 Jun 2024 |
| 16 May 2024 | F0880 | Provide and implement an infection prevention and control program. | E | Standard survey | 21 Jun 2024 |
| 16 May 2024 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard survey | 21 Jun 2024 |
| 16 May 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Standard survey | 21 Jun 2024 |
| 16 May 2024 | F0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Standard survey | 21 Jun 2024 |
| 9 May 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | E | Complaint investigation | 16 May 2024 |
| 9 May 2024 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Complaint investigation | 16 May 2024 |
| 27 Mar 2024 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Complaint investigation | 9 Apr 2024 |
| 12 Jan 2024 | F0678 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. | J | Complaint investigation | 30 Jan 2024 |
| 12 Jan 2024 | F0851 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | F | Complaint investigation | 30 Jan 2024 |
| 12 Jan 2024 | F0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Complaint investigation | 30 Jan 2024 |
| 12 Jan 2024 | F0759 | Ensure medication error rates are not 5 percent or greater. | E | Complaint investigation | 9 Apr 2024 |
| 12 Jan 2024 | F0826 | Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor. | E | Complaint investigation | 30 Jan 2024 |
| 12 Jan 2024 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint investigation | 30 Jan 2024 |
| 12 Jan 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint investigation | 30 Jan 2024 |
| 12 Jan 2024 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Complaint investigation | 30 Jan 2024 |
| 12 Jan 2024 | F0693 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Complaint investigation | 30 Jan 2024 |
| 3 Oct 2023 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint investigation | 25 Oct 2023 |
| 3 Oct 2023 | F0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Complaint investigation | 25 Oct 2023 |
| 20 Sep 2023 | F0692 | Provide enough food/fluids to maintain a resident's health. | D | Complaint investigation | 12 Oct 2023 |
Penalties
| Date | Type | Amount | Detail |
|---|---|---|---|
| 26 Nov 2024 | Fine | $50,948 | |
| 12 Jan 2024 | Payment denial | — | 60 days |
| 12 Jan 2024 | Fine | $231,465 |
Staffing
Hours per resident per day as reported through the Payroll-Based Journal; grey bars are the Louisiana average. Turnover: nursing staff —, RNs —; — administrators left in the reporting year.
Quality measures
| Measure | Residents | This facility | Louisiana median | US median |
|---|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | Long Stay | 12.6% | 17.0% | 12.6% |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | Long Stay | 2.4% | 0.9% | 0.3% |
| Percentage of long-stay residents with a urinary tract infection | Long Stay | 0.0% | 1.1% | 0.9% |
| Percentage of long-stay residents experiencing one or more falls with major injury | Long Stay | 0.7% | 3.2% | 2.8% |
| Percentage of short-stay residents who newly received an antipsychotic medication | Short Stay | 2.3% | 2.3% | 1.0% |
| Percentage of long-stay residents whose ability to walk independently worsened | Long Stay | 15.2% | 16.8% | 12.5% |
| Percentage of long-stay residents with pressure ulcers | Long Stay | 11.0% | 4.9% | 4.2% |
| Percentage of long-stay residents who received an antipsychotic medication | Long Stay | 22.0% | 21.2% | 13.4% |
Four-quarter averages for the measures CMS uses in the quality-measure star rating (2025Q2-2026Q1). Lower is better for every measure listed. Medians are computed across facilities on this site.
Ownership
Ownership type: for-profit, limited liability company. Legal business name: Prestige Care Llc.
No organisations are listed in the CMS ownership record for this facility.
Only organisations are shown. CMS also records individual owners, officers and managing employees; this site does not publish people's names.
Other nursing homes in Orleans County
| Facility | City | Beds | Overall | Health | Staffing | Citations | Per 100 beds | Fines | Last survey |
|---|---|---|---|---|---|---|---|---|---|
| John J Hainkel Jr Home and Rehabilitation Center | New Orleans | 142 | 5 | 5 | 4 | 6 | 4.2 | — | 3 Apr 2025 |
| Covenant Home | New Orleans | 96 | 4 | 4 | 3 | 16 | 16.7 | — | 20 May 2026 |
| Jo Ellen Smith Convalescent Center | New Orleans | 180 | 4 | 4 | 2 | 15 | 8.3 | — | 12 Mar 2026 |
| Our Lady of Wisdom Community Care Center | New Orleans | 138 | 4 | 4 | 3 | 14 | 10.1 | — | 17 Jun 2026 |
| Willow Wood At Woldenberg Village | New Orleans | 120 | 3 | 3 | 2 | 17 | 14.2 | $40K | 2 Jul 2025 |
| Chateau De Notre Dame Community Care Center | New Orleans | 171 | 2 | 2 | 3 | 28 | 16.4 | $36K | 4 Jun 2025 |
| St. Margaret'S Daughters Home | New Orleans | 112 | 2 | 2 | 3 | 34 | 30.4 | — | 20 May 2026 |
| Lafon Nursing Facility of the Holy Family | New Orleans | 155 | 1 | 2 | 2 | 34 | 21.9 | $157K | 23 Apr 2026 |
All 11 facilities in Orleans County
Questions and answers
How many deficiencies has Ferncrest Manor Living Center been cited for?
51 health deficiencies across the three most recent survey cycles, 2 at the actual-harm or immediate-jeopardy level. The Louisiana median is 21 per facility.
Has Ferncrest Manor Living Center been fined?
Yes. CMS lists fines totalling $282K in the period covered, plus 1 payment denial.
How does staffing at Ferncrest Manor Living Center compare?
CMS does not report staffing hours for this facility.
Who operates Ferncrest Manor Living Center?
Ownership type is for-profit, limited liability company. Individual owners and managers are not listed on this site.
When was Ferncrest Manor Living Center last inspected?
The most recent survey or investigation in the CMS record is dated 16 Jun 2026; the most recent standard health survey was 20 May 2026.
Where does this data come from?
All figures are from the Centers for Medicare & Medicaid Services Care Compare datasets (provider information, health deficiencies, penalties, ownership and quality measures), processed 1 Aug 2026. Ratings and citations may change; the Care Compare record is authoritative.
Provenance
Source: Centers for Medicare & Medicaid Services, Care Compare nursing home datasets (provider information, health deficiencies, penalties, ownership, MDS quality measures, state and national averages), public domain, processed by CMS on 1 Aug 2026. Facility record: Care Compare. Errors in processing are corrected at the next daily build; see corrections.