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Elder Care Record

Bickford Health Care CenterCMS ratings, inspections and fines

Address
14 Main Street, Windsor Locks, CT 06096
CCN
075358
Ownership type
Non-profit, other
Certified beds
48
Chain
None in the CMS record
Residents per day
37
CMS flags
  • Special Focus Facility candidate
  • CMS abuse icon
CMS star ratings
Overall rating1 of 5
Health inspection rating1 of 5
Staffing rating1 of 5
Quality measure rating3 of 5
Care Compare record (Medicare.gov)

The watch list stays in this browser. After each CMS update, it shows the values that changed at the homes on the list.

CMS gives Bickford Health Care Center an overall rating of 1 of 5 stars. The last standard survey was on 13 Jan 2026. The latest survey cycle has 47 health citations. The median for nursing homes in Connecticut is 12. CMS lists 3 fines with a total of $122,338 for this home in its penalties file. CMS also lists 1 payment denial.

Facilities may see a change in their overall rating for a number of reasons. Since the overall rating is based on three individual domains, a change in any one of the domains can affect the overall rating. Any new data for a nursing home could potentially change a star rating domain.

Centers for Medicare & Medicaid Services, Five-Star Quality Rating System: Technical Users' Guide, July 2026. CMS processed this record on .

Since the last CMS update

The site has no recorded change for this home. In each CMS update, the site compares the ratings, the penalties and the citations of each home.

Ratings

CMS gives each home 1 to 5 stars for health inspections, for staffing and for quality measures, and one overall rating.

CMS star ratings of Bickford Health Care Center, with medians
Rating (1 to 5 stars)This homeCapitol Planning Region medianConnecticut medianUS average (CMS)
Overall rating13.03.03.0
Health inspection rating13.03.02.8
Staffing rating13.03.02.9
Quality measure rating34.04.03.6

A median is the middle value of the homes in the group: 65 homes in the planning region, 191 homes in the state. What the CMS star ratings measure

Citations by survey cycle

CMS keeps the last three cycles, and cycle 1 is the latest. A cycle has one standard survey. Citations from complaint and infection control inspections go into cycles of 12 months.

Health citations of Bickford Health Care Center in the last three survey cycles
Survey cycleStandard surveyCitationsConnecticut median
Cycle 1 (latest)13 Jan 20264712
Cycle 229 Apr 20242613
Cycle 3No date277

Health citations

The record of one deficiency in an inspection. One inspection can give many citations.

Scope and severity. A letter from A to L on each citation. Scope is the number of residents that the deficiency affected. Severity is the level of harm.

Scope and severity of the 100 citations. Select a cell to show only its rows.
SeverityIsolatedPatternWidespread
Immediate jeopardy to resident health or safetyK0L0
Actual harm that is not immediate jeopardyH0I0
No actual harm, potential for more than minimal harm
No actual harm, potential for minimal harmA0

Survey cycle 1 (latest): 47 citations

Standard survey of this cycle: .

Health citations of Bickford Health Care Center in survey cycle 1, the latest first
Survey dateF-tagRequirement (CMS text)Scope and severitySurvey typeCorrected
25 Mar 2026F0658Ensure services provided by the nursing facility meet professional standards of quality.DComplaint investigation6 May 2026
25 Mar 2026F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint investigation6 May 2026
9 Mar 2026F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DComplaint investigation20 Apr 2026
3 Mar 2026F0641Ensure each resident receives an accurate assessment.DComplaint investigation14 Apr 2026
3 Mar 2026F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint investigation14 Apr 2026
3 Mar 2026F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DComplaint investigation14 Apr 2026
3 Mar 2026F0841Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.FComplaint investigation14 Apr 2026
3 Mar 2026F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DComplaint investigation14 Apr 2026
3 Mar 2026F0868Have the Quality Assessment and Assurance group have the required members and meet at least quarterlyFComplaint investigation14 Apr 2026
13 Feb 2026F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.DComplaint investigation27 Mar 2026
13 Feb 2026F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.JComplaint investigation27 Mar 2026
13 Feb 2026F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint investigation27 Mar 2026
13 Feb 2026F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.JComplaint investigation27 Mar 2026
13 Feb 2026F0772Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.DComplaint investigation17 Mar 2026
13 Feb 2026F0776Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.DComplaint investigation17 Mar 2026
13 Feb 2026F0835Administer the facility in a manner that enables it to use its resources effectively and efficiently.DComplaint investigation17 Mar 2026
13 Feb 2026F0837Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.DComplaint investigation17 Mar 2026
13 Feb 2026F0841Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.DComplaint investigation17 Mar 2026
13 Feb 2026F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DComplaint investigation27 Mar 2026
13 Feb 2026F0843Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.DComplaint investigation17 Mar 2026
13 Jan 2026F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.DStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0610Respond appropriately to all alleged violations.DStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.BStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0637Assess the resident when there is a significant change in conditionBStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0641Ensure each resident receives an accurate assessment.BStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.EStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0645PASARR screening for Mental disorders or Intellectual DisabilitiesBStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedDStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.EStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0658Ensure services provided by the nursing facility meet professional standards of quality.DStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0677Provide care and assistance to perform activities of daily living for any resident who is unable.DStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.EStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.GStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0687Provide appropriate foot care.DStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.DStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0730Observe each nurse aide's job performance and give regular training.BStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.EStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.EStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0849Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.DStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0880Provide and implement an infection prevention and control program.FStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.EStandard surveyDeficient, Provider has no plan of correction
13 Jan 2026F0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.BStandard surveyDeficient, Provider has no plan of correction
4 Nov 2025F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.DComplaint investigation2 Dec 2025

Survey cycle 2: 26 citations

Standard survey of this cycle: .

Health citations of Bickford Health Care Center in survey cycle 2, the latest first
Survey dateF-tagRequirement (CMS text)Scope and severitySurvey typeCorrected
14 Mar 2025F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.DComplaint investigation22 May 2025
14 Mar 2025F0658Ensure services provided by the nursing facility meet professional standards of quality.DComplaint investigation22 May 2025
14 Mar 2025F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.GComplaint investigation22 May 2025
11 Dec 2024F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.GComplaint investigation3 Jan 2025
21 Aug 2024F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DComplaint investigation13 Sep 2024
21 Aug 2024F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DComplaint investigation13 Sep 2024
29 Apr 2024F0565Honor the resident's right to organize and participate in resident/family groups in the facility.DStandard survey10 Jun 2024
29 Apr 2024F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.DStandard survey10 Jun 2024
29 Apr 2024F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.EStandard survey10 Jun 2024
29 Apr 2024F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.EStandard survey10 Jun 2024
29 Apr 2024F0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.EStandard survey10 Jun 2024
29 Apr 2024F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.EComplaint investigation10 Jun 2024
29 Apr 2024F0610Respond appropriately to all alleged violations.EStandard survey10 Jun 2024
29 Apr 2024F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.DStandard survey10 Jun 2024
29 Apr 2024F0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.DComplaint investigation10 Jun 2024
29 Apr 2024F0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.DStandard survey10 Jun 2024
29 Apr 2024F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.EStandard survey10 Jun 2024
29 Apr 2024F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.EStandard survey10 Jun 2024
29 Apr 2024F0658Ensure services provided by the nursing facility meet professional standards of quality.EStandard survey10 Jun 2024
29 Apr 2024F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.EStandard survey10 Jun 2024
29 Apr 2024F0692Provide enough food/fluids to maintain a resident's health.EStandard survey10 Jun 2024
29 Apr 2024F0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.EComplaint investigation10 Jun 2024
29 Apr 2024F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.DStandard survey10 Jun 2024
29 Apr 2024F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.FStandard survey10 Jun 2024
29 Apr 2024F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.DStandard survey10 Jun 2024
29 Apr 2024F0851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.EComplaint investigation10 Jun 2024

Survey cycle 3: 27 citations

The CMS provider file has no standard survey date for this cycle.

Health citations of Bickford Health Care Center in survey cycle 3, the latest first
Survey dateF-tagRequirement (CMS text)Scope and severitySurvey typeCorrected
28 Dec 2021F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.EStandard survey15 Mar 2022
28 Dec 2021F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.EStandard survey17 Mar 2022
28 Dec 2021F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.DStandard survey17 Mar 2022
28 Dec 2021F0610Respond appropriately to all alleged violations.DStandard survey17 Mar 2022
28 Dec 2021F0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.DStandard survey17 Mar 2022
28 Dec 2021F0638Assure that each resident’s assessment is updated at least once every 3 months.EStandard survey17 Mar 2022
28 Dec 2021F0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.EStandard survey17 Mar 2022
28 Dec 2021F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.DStandard survey17 Mar 2022
28 Dec 2021F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.DStandard survey17 Mar 2022
28 Dec 2021F0711Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.FStandard survey17 Mar 2022
28 Dec 2021F0712Ensure that the resident and his/her doctor meet face-to-face at all required visits.DStandard survey17 Mar 2022
28 Dec 2021F0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.EStandard survey17 Mar 2022
28 Dec 2021F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.EStandard survey17 Mar 2022
28 Dec 2021F0729Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.EStandard survey17 Mar 2022
28 Dec 2021F0730Observe each nurse aide's job performance and give regular training.EStandard survey17 Mar 2022
28 Dec 2021F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.EStandard survey17 Mar 2022
28 Dec 2021F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.DStandard survey17 Mar 2022
28 Dec 2021F0835Administer the facility in a manner that enables it to use its resources effectively and efficiently.FStandard survey17 Mar 2022
28 Dec 2021F0837Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.FStandard survey17 Mar 2022
28 Dec 2021F0838Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.EStandard survey17 Mar 2022
28 Dec 2021F0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.CStandard survey17 Mar 2022
28 Dec 2021F0880Provide and implement an infection prevention and control program.FStandard survey17 Mar 2022
28 Dec 2021F0881Implement a program that monitors antibiotic use.FStandard survey17 Mar 2022
28 Dec 2021F0883Develop and implement policies and procedures for flu and pneumonia vaccinations.EStandard survey17 Mar 2022
28 Dec 2021F0885Report COVID19 data to residents and families.EStandard survey17 Mar 2022
28 Dec 2021F0886Perform COVID19 testing on residents and staff.EStandard survey17 Mar 2022
28 Dec 2021F0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.EStandard survey17 Mar 2022

The requirement text is the CMS summary of the F-tag. It is not the report of the surveyor. How to read an inspection report

Penalties

A fine, or a payment denial: a period in which Medicare or Medicaid does not pay for new admissions. The CMS penalties file holds three years.

Penalties of Bickford Health Care Center in the CMS penalties file
DateTypeFineDays without payment
13 Jan 2026Fine$57,715
14 Mar 2025Fine$55,632
11 Dec 2024Fine$8,991
29 Apr 2024Payment denial71

Staffing

Hours per resident per day. The nurse hours for one resident on an average day. CMS calculates the figure from the hours that the home reports for a quarter.

Nurse staffing hours per resident per day at Bickford Health Care Center
StaffThis homeConnecticut medianConnecticut average (CMS)
All nurse staffNo data3.703.73
Registered nurses (RN)No data0.600.69
Licensed practical nurses (LPN)No data0.82
Nurse aidesNo data2.22
All nurse staff, weekendsNo data3.303.37
Nurse staff turnover in a year
No data
Nurse staff turnover, Connecticut median
35.9%
RN turnover in a year
No data
Administrators who left in a year
No data

Homes report the hours to CMS in the Payroll-Based Journal.

Quality measures

A figure that CMS calculates from the assessments of residents. One example is the percentage of long-stay residents with a fall and a major injury.

Quality measures of Bickford Health Care Center, average of four quarters (2025Q2-2026Q1)
Measure (CMS text)ResidentsThis homeConnecticut medianUS median
Percentage of long-stay residents whose need for help with daily activities has increasedLong Stay15.6%17.6%12.6%
Percentage of long-stay residents with a catheter inserted and left in their bladderLong Stay0.0%0.5%0.3%
Percentage of long-stay residents with a urinary tract infectionLong Stay2.6%1.2%0.9%
Percentage of long-stay residents experiencing one or more falls with major injuryLong Stay3.9%3.1%2.8%
Percentage of short-stay residents who newly received an antipsychotic medicationShort Stay3.9%1.1%1.0%
Percentage of long-stay residents whose ability to walk independently worsenedLong Stay18.2%15.3%12.5%
Percentage of long-stay residents with pressure ulcersLong Stay7.2%3.8%4.2%
Percentage of long-stay residents who received an antipsychotic medicationLong Stay35.6%17.6%13.4%

For each measure in this table, CMS gives more points in the quality measure rating for a lower percentage. The site calculates the medians from the CMS file. What the CMS star ratings measure

Ownership

An organisation in the CMS ownership file. CMS records its role, for example an ownership interest, operational or managerial control, or a mortgage interest.

Ownership type
Non-profit, other
Legal business name
Newport Bickford Inc
Organisations in the CMS ownership record of Bickford Health Care Center
OrganisationRole in the CMS recordInterestSince
Newport Bickford IncOperational/managerial control1 Jan 1996

The site shows organisations only. It does not show the names of persons.

Other homes in Capitol Planning Region

The 12 nearest other nursing homes in Capitol Planning Region, Connecticut
Nursing homeCityOverall ratingCitations, latest cycleFinesLast standard survey
Touchpoints at ChestnutEast Windsor319$024 Apr 2025
Fresh River HealthcareEast Windsor44$011 Jun 2025
St Joseph's ResidenceEnfield51$027 Mar 2025
Autumn Lake Healthcare at WindsorWindsor131$190,82211 Mar 2026
Suffield House Rehabilitation and Healthcare CenteSuffield48$09 Jan 2025
Parkway Pavilion Health and Rehabilitation CenterEnfield125$011 Sep 2024
Complete Care at Kimberly Hall NorthWindsor117$13,06519 Sep 2024
Complete Care at Kimberly Hall-SouthWindsor47$14,72819 Nov 2024
SeaburyBloomfield59$28,10521 Mar 2024
Touchpoints at BloomfieldBloomfield413$021 Nov 2025
Bloomfield Center for Nursing & RehabilitationBloomfield219$019 May 2025
Civita Care MeadowbrookGranby49$02 Dec 2025

All 65 nursing homes in Capitol Planning Region

Official channels

Cite this page

Centers for Medicare & Medicaid Services, Care Compare. Record of Bickford Health Care Center (CCN 075358). Data processed 1 Aug 2026. Elder Care Record, https://eldercarerecord.com/facility/bickford-health-care-center-windsor-locks-ct-075358/

Provenance

Licence
US government work, public domain
CMS processed the data on

A program makes this page from the CMS files, and the same files always give the same text. How the site makes the figures. Report an error.

Questions

When was Bickford Health Care Center last inspected?
The latest inspection with a citation in the CMS record was on 25 Mar 2026. It was a complaint investigation. It gave 2 citations. The standard survey before the last one was on 29 Apr 2024.
Who operates Bickford Health Care Center?
The CMS record gives the ownership type as non-profit, other. CMS lists no chain for the home. The CMS ownership file names Newport Bickford Inc for operational or managerial control. This site does not show the names of persons.
What does the Special Focus status mean for Bickford Health Care Center?
CMS lists the home as a Special Focus Facility candidate. The state selects its next Special Focus Facility from the candidates. CMS lists 1 home in Connecticut as a Special Focus Facility and 5 as candidates.
Where does the data on this page come from?
The data comes from the CMS Care Compare files for nursing homes. CMS processed the files on 1 Aug 2026. The Care Compare record on Medicare.gov is the official record of the home.